Carl's Jr - San Diego

My experience at this Carl's Jr was amazing! Janet provided exceptional customer service, staying patient, polite, and very helpful throughout our numerous separate orders. Her cheerful and professional demeanor made for a great experience. The atmosphere was also rated highly. Overall, a great experience at this Carl's Jr!

My experience at the restaurant was fantastic, largely due to the exceptional service provided by Nathan and another co-worker. They were not only pleasant but also ensured I was happy with my order. It had been a while since my last visit, and I'm so glad I stopped by again. These two gentlemen deserve a round of applause!

My experience at this restaurant has been consistently disappointing. Every time I visit, I leave without receiving all the items I ordered. Furthermore, the prices seem to increase daily. The cleanliness of the store itself could be significantly improved, especially the bathrooms. I ordered chicken strips, curly fries, and fried zucchini rounds.

My experience was centered around the restaurant's policy of charging extra for condiments that should be included with certain meals. It's absurd to have to ask for syrup with French toast sticks, and even more so to be charged extra for ranch and BBQ sauce with chicken fingers. The meals themselves are already too expensive, and these additional charges for basic condiments feel like a way to skimp on value. I believe these condiments should be included with the meals.

My experience at this restaurant was genuinely the worst service I've ever had from a fast food place. If I didn't work nearby or had the option to go to a less crowded place, I would never go here again. The men's restroom is also consistently disgusting; if you think you'll need to use the toilet, go anywhere else. The service at this location is utterly abysmal. I've walked in during lunch to order at the counter and on several occasions, the staff literally never looked in my general direction while I was waiting at the unmanned cash register. They would just walk back and forth from the kitchen to the drive-through, sometimes taking orders. On numerous times, I've waited about 5-10 minutes, just staring at their back before they even looked my way or took my order, which is insane. I understand they might be busy with the drive-through during lunch rush, but simply checking if someone is waiting at the cash register shouldn't be that hard, and a simple "Welcome to Carl's Jr. I'll be with you in a second" isn't difficult either. It's strange because if you walk from the drive-through window to the cash register area, you should automatically see if anyone is waiting. To not see someone, you'd have to deliberately turn away. I've waited enough times that if I have to wait 5 minutes before my order is taken or even acknowledged, I'll just walk to somewhere else across the street because they clearly don't seem to care. This isn't a problem with one specific person; this neglect of in-person diners while focusing so much on the drive-through is incredibly common. I went one evening around 8 pm and waited a few minutes at an unmanned cash register before someone emerged from the kitchen to take my order. The men's restroom remains consistently disgusting. I try to avoid using it, but every time I do, there's usually toilet paper on the ground and wet patches. If I felt I'd need to use the restroom during my meal, I'd consider going elsewhere. The food seems average for a Carl's Jr.