Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Jack in the Box – San Diego
Jack in the Box - San Diego
Photo from Jack in the Box
Jack in the Box at a glance
San Diego Ocean View Hills
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 65 of the guests
#627 out of 755 places to eat in San Diego
#7 Fast-Food-Restaurant out of 18 in San Diego
Average
5.7 out of 10
Food
Service
Ambience
Value
247
Reviews
50.6%
Satisfaction
Often praised
- Clean Ambience
- Good Value
- Specific Dishes
Frequently criticized
- Slow Service
- Food Inconsistencies
- Loud Music
The restaurant Jack in the Box in San Diego’s Ocean View Hills neighborhood is your go-to fast food restaurant for a quick bite. You’ll find a casual atmosphere perfect for any time of day.
Whether you’re grabbing breakfast, lunch, or dinner, this spot offers convenient service options like drive-through, dine-in, takeout, and delivery. It’s also a great choice if you’re looking for late-night food or a coffee fix, ensuring you always have a reliable option nearby.
Overview: Introducting Jack in the Box
Jack in the Box offers a mixed experience, often praised for its pleasant and clean dining atmosphere. While some locations provide a comfortable setting, there are occasional remarks about loud music or issues with air conditioning in certain areas.
When it comes to the overall experience, you might find the staff to be quite helpful and attentive, especially when dealing with specific requests. However, be prepared for potential inconsistencies, as some patrons have noted challenges with waiting time and order accuracy.
Average
5.7
out of 10
247
Reviews
50.6%
Satisfaction
112
negative
10
neutral
125
positive
Jack in the Box registers an overall score of 5.7, reflecting a generally average performance, with customer satisfaction sitting at a mixed 50.6%. This assessment is drawn from 247 customer remarks, comprising 125 positive and 112 negative observations.
The Ambience (7.9) stands out as a strong point, frequently noted for its inviting and clean setting. Value (6.3) is considered average, with some customers finding certain deals to be quite cost-effective.
However, Food (5.9) and Service (4.9) scores indicate areas where the experience can be inconsistent, with both receiving average marks.
What people like
- Clean Ambience
- Good Value
- Specific Food Items
What people don't like
- Inconsistent Service
- Food Quality Issues
- Loud Music
With a recommendation score of 5.6, Jack in the Box presents itself as a convenient option, particularly if you’re seeking specific menu items or a late-night bite. It’s a place that can satisfy a craving, but managing expectations is key.
Consider visiting when you’re in the mood for a quick, casual meal and are prepared for potential variations in service or food consistency. It might not be the destination for a consistently flawless experience, but it serves its purpose for certain occasions.
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Verdict: Our expert take on Jack in the Box
Food (5.9 out of 10)
mentioned by 74% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 5.9 putting it squarely in the average range. Customer satisfaction sits at 55%, indicating a mixed experience for many. Out of 111 customer remarks, 61 were positive, often praising delicious items like the chocolate cake, wonderful nuggets and fries, and even the best burger some have had.
Many also enjoyed the Smash Jack, tacos, and the overall food quality. However, there are definitely some areas for improvement, with 47 negative comments. Common complaints include food being cold or overcooked, dry chicken, and issues with wrong items.
Some diners also reported greasy patties, stale items like croissant sandwiches, and even concerns about food quality leading to discomfort. It seems consistency can be a challenge.
Food
111
Reviews
55%
Satisfaction
47
negative
3
neutral
61
positive
Rating distribution
What people like
- Delicious chocolate cake
- Wonderful nuggets, fries
- Best burger experience
What people don't like
- Food often cold
- Inconsistent food quality
- Greasy, dry items
Often praised
- foodThe atmosphere from the cooks and cashier was more than great. I was happy to find that all my food was in order. I would recommend other people to come here when they're looking for a late night big back feast.
- friesLuckily, since the people working here are saints, they helped me choose a replacement item which was phenomenal. You can tell they tried on them fries. Also, I ordered the 2 free tacos for the Tuesday deal and they gave me 3!
- tacosThis time I tried something different: the Chicken Teriyaki Bowl, and a delicious lemonade. Of course, the fries and tacos couldn't be missed. The food was rated a 5, service a 5, and atmosphere a 5.
- breakfastthe breakfasts are very good
- burgerbest burger I may have had in any fast food
- Chicken Teriyaki Bowltried something different Chicken Teriyaki Bowl
- FoodFood:5
- Onion RingsRecommended dishes:Onion Rings
- Seasoned Curly Friesrecommend the Seasoned Curly Fries
- Smash JackSmash Jack my favorite
Frequently criticized
- foodAll the food tastes like it's a weak old.
- chickenadded only about a quarter of the chicken
- pattiesthe pattys started having something crunchy
- tacosShe came out with my food. When I got home, I checked the bag and the tacos were swimming in grease, and all the cheeseburgers were cold and missing pickles. I know, what do I expect?
- Caesar wrapcharged me for 2 Caesar wraps
- Everything else is just iceEverything else is just ice
- French toast platterI got 1 whole French toast stick, 1 where the entire middle was hollowed out
- Jack favstried to order the Jack favs and the reason was they don’t serve it
- Oreo shakesOreo shakes didn’t have Orea
- baconThe bacon was extraordinarily dry, it felt like chewing on leather
If you're craving some specific items like their highly-rated burgers or chocolate cake, it might be worth a try. However, be prepared for a potentially inconsistent experience, as some customers have faced issues with food temperature and quality.
Service (4.9 out of 10)
mentioned by 85% of the guests
When it comes to service, many guests have highlighted the friendliness and efficiency of the staff, often praising their attention and quick service. With a score of 4.9, which falls into the average range, 41 positive remarks suggest that when things go right, the team provides a great customer experience, with some even mentioning specific helpful employees. However, a significant number of experiences, totaling 58 negative remarks, point to considerable issues.
Customers frequently reported long waiting times, order wrong or incorrect items, and unfortunately, some encountered a rudest employee or a general poor attitude. This contributes to a poor customer satisfaction of 39%, indicating a need for improvement.
Service
105
Reviews
39%
Satisfaction
58
negative
6
neutral
41
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick, efficient service
- Attentive customer experience
What people don't like
- Long waiting times
- Incorrect orders
- Rude, inattentive staff
Often praised
- serviceYou can tell they tried on them fries. Also, I ordered the 2 free tacos for the Tuesday deal and they gave me 3! These people are god-sent.
- staffThe staff were incredibly helpful, friendly, and courteous.
- customer serviceMy experience at this restaurant was largely positive. The food was good, and the customer service was also excellent. However, they really need to check or repair the intercom, as it seems to fail a lot.
- lobby hourspushed its lobby hours to midnight
- CarlosCarlos told me he'll fixed the issue. I appreciate it
- ServiceService:5
- attentionexcellent attention of the people
- attitudebest customer service and attitude
- better servicefamiliar with better service
- cookThey were hot, crisp, quite flavorful, and really delicious. Our thanks to the crew and especially the cook. I will be back, even though I don't typically do fast food.
Frequently criticized
- servicewhen they gave me the food I realized they were the same wraps back but now both had some sort of buffalo sauce.
- waiting timeMy experience at this restaurant was not great. Although it was not relatively busy, they took around 15 minutes for drinks and chicken tenders. To make matters worse, we received a wrong item instead of what we ordered.
- orderMy experience at the restaurant was quite disappointing. I had to wait 8 minutes for my mobile order, and when I finally received it, the order was still incorrect, including the sauces. This experience managed to miss even the extremely low bar I have for fast food.
- customer serviceMy experience at the restaurant has become increasingly inconsistent, especially with their customer service at night. The other day, they didn't have ketchup or sodas.
- staffthe staff there are not the friendliest of customer service representatives
- wait for foodnos hicieron esperar enfrente estacionados y tardaron en entregarnos la comida
- attentionPĂ©sima atenciĂłn
- attitudeshe had an attitude
- childonly wanted to please my child
- controlThe place has very loud music, making it difficult to have a conversation. When asked to turn it down, they said they don't have control over it. This made the atmosphere unpleasant.
Overall, the service here is a bit of a gamble. While you might encounter incredibly friendly and efficient staff, be prepared for potential long waits or order mix-ups. If you're in a rush or particular about your order, you might want to manage your expectations.
Ambience (7.9 out of 10)
mentioned by 35% of the guests
Hey there, fellow food adventurer! When it comes to the vibe, this spot generally hits the mark. With a solid score of 7.9 and a fantastic customer satisfaction rate of 80%, its clear most folks are loving the atmosphere.
Many rave about the Atmosphere itself, praising the cleanliness and even the music playing, making for a great dining experience. Out of 25 total opinions, 20 were definitely on the sunny side! However, its not all sunshine and rainbows.
A few guests (5 out of 25) did point out some areas for improvement. Some found the music to be very strong, making conversation difficult, and there were mentions of no air conditioning in parts of the dining room. A couple of folks also noted issues like a counter appearing flooded or needing more care inside.
Ambience
25
Reviews
80%
Satisfaction
5
negative
0
neutral
20
positive
Rating distribution
What people like
- Great atmosphere
- Excellent cleanliness
- Prime location
What people don't like
- Loud music
- No air conditioning
- Dirty counter
Often praised
- atmosphereatmosphere from cooks and cashier were more than great
- cleanlinessthe cleanliness of the place is excellent
- cleanA place clean
- AtmosphereAtmosphere:5
- Noise levelNoise level:Very quiet
- dining areanice and clean newer Jack with a nice dining area
- insideit was clean inside
- locationThis is the best location I have had the pleasure to visit.
- musichad nice music playing
- restaurantthus is the best restaurant ever
Frequently criticized
- air conditioningno air conditioning in the part of the dining room
- conversationThe place has very loud music, making it difficult to have a conversation. When asked to turn it down, they said they don't have control over it.
- counterCounter appears flooded or needs to be mop
- insideinside it needs more care it dirty
- musicvery strong music
If you're looking for a generally pleasant and clean environment with a good vibe, this place is worth checking out. Just be aware that the music might be a bit loud for some, and air conditioning could be an issue in certain spots, so pick your seat wisely!
Value (6.3 out of 10)
mentioned by 10% of the guests
When it comes to value, theres a bit of a mixed bag, but many folks appreciate finding a good deal. With a score of 6.3, its sitting comfortably in the average range, and about 50% of customers feel satisfied. Based on 3 positive remarks out of 6 total, some diners loved the overall price and found ways to enjoy a cost-effective way to order, especially when tacos are 1/2 price or they could get su sabor precios y cantidad just right.
However, its not all sunshine and savings. There are 2 negative comments that highlight concerns about the "price" and being charged "full price. " Some customers felt they had to "pay a hefty price for the food/service, " especially if the quality didnt match expectations, leading to thoughts like I shouldn't be charged full price if the product isn't going to be it's advertised quality.
It seems the value can be hit or miss, depending on what you order and when.
Value
6
Reviews
50%
Satisfaction
2
negative
1
neutral
3
positive
Rating distribution
What people like
- Half-price tacos
- Cost-effective options
- Good taste, value
What people don't like
- Hefty prices
- Quality vs. price
- Full price concerns
Often praised
- pricetacos are 1/2 price
- cost-effective wayorder what I wanted in the most cost-effective way
Frequently criticized
- full priceI shouldn't be charged full price if the product isn't going to be it's advertised quality.
- pricepay a hefty price for the food/service
If youre savvy about what you order, especially during specials, you can snag some great value here. But be warned, if youre paying full price for certain items, you might find yourself questioning if its truly worth it. Its a place where a little planning can go a long way in making your wallet happy.
How are the prices at Jack in the Box?
On average, you’ll spend around $17 per person – from 65 guests. That puts the restaurant in the $11–$20 category. For a Fast Food Restaurant, that’s comfortably mid-range, maybe slightly above.
Looking at the data, most diners spend between $1–$20, with a clear cluster around the $11–$20 mark, suggesting a consistent pricing structure with some budget-friendly options.
Here’s a quick look at what guests spend per person, based on the latest 65 reviews.
How this restaurant’s value stacks up against similar spots in San Diego.
Overall, we think the pricing feels pretty fair for a Fast Food Restaurant, especially given the consistent spend we see. Its a solid choice if youre looking for good value without breaking the bank.
Customer Reviews: what people think about Jack in the Box
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
2
Slow Service, No Cars
My experience at this restaurant was frustrating due to the slow service. I had to park to get my food at 7 am, even though there were no other cars. The employees were slow and not helpful at all.
- service1
- employees1
Service Intent
- Food Exploration
10
Highly Recommend the Chocolate Cake!
My experience at this Jack-in-the-Box was exceptional. I found the chocolate cake to be perfect and would recommend this location over any other Jack-in-the-Box I've visited. I highly recommend buying the chocolate cake from here.
- chocolate cake10
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
9
Amazing Late Night Feast!
My experience at the restaurant was fantastic! The presentation of the food was amazing tonight. The service was at a reasonable pace for the amount I ordered.
The atmosphere from the cooks and cashier was more than great. I was happy to find that all my food was in order. I would recommend other people to come here when they're looking for a late night big back feast.
- presentation of food10
- service8
- atmosphere10
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
6
Good Food, Needs Better Cleanliness
My experience at this restaurant was a mixed bag. While it's a great place for fast food in your car, the inside dining area needs more attention. It was dirty, and the food takes too long to get to you.
On the positive side, the food itself was excellent, earning a perfect score.
- food10
- inside3
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
2
Disappointing French Toast and Dry Bacon
My experience at this restaurant was quite disappointing. The food tasted like it had been sitting out for a while. I ordered the 3-piece French toast platter, which includes French toast sticks, eggs, bacon, and a hash brown.
However, I received one whole French toast stick, one that was essentially half a stick due to a hollowed-out center, and one very small stick, totaling the equivalent of only 1 3/4 sticks. The bacon was extraordinarily dry, feeling like chewing on leather. The eggs looked and tasted extremely weird, raising concerns about potential illness.
The only redeeming part of the meal was the hash brown. I've also tried their croissant sandwiches, which were stale and underwhelming, tasting as if they had been left out for days. Compared to other locations, this one is significantly worse.
- hash brown7
- food1
- French toast platter2
- bacon1
What Jack in the Box offers
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Jack in the Box in Ocean View Hills accessible and does it offer convenient parking?
Yes, this Jack in the Box location is fully wheelchair accessible, including its entrance, parking lot, and restroom. You’ll also find usually plenty of parking available, with options for free street parking and a free parking lot, making your visit hassle-free.
What dining options are available at Jack in the Box and is it suitable for families with children?
You can enjoy breakfast, lunch, and dinner with comfortable seating options at Jack in the Box. It’s also good for kids, offering a dedicated kids’ menu and high chairs to accommodate younger guests, making it a convenient choice for family meals.
How does Jack in the Box generally perform?
Jack in the Box holds an overall score of **5.7** with customer satisfaction at **50.6%**. While **Ambience** (7.9) is often appreciated for its cleanliness, **Value** (6.3) is average, and **Food** (5.9) and **Service** (4.9) show room for improvement.
What do customers appreciate most about Jack in the Box?
Many customers commend the pleasant and **clean** dining **atmosphere**, with some locations noted for their good **music**. The **tacos** and **breakfast** items, along with certain **burger** options, often receive positive remarks for their taste.
What are common complaints about Jack in the Box?
Frequent concerns include long **waiting time** for orders and occasional **incorrect** items. Some patrons also report issues with **food** quality, such as cold or greasy items, and loud **music** impacting the dining experience.