Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Wingstop – Cleveland
Wingstop - Cleveland
Photo from Wingstop
Wingstop at a glance
Cleveland Lee-Harvard
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 82 of the guests
#62 out of 62 places to eat in Cleveland
#1 Chicken Restaurant out of 1 in Cleveland
Poor
2.6 out of 10
Food
Service
Ambience
Value
529
Reviews
15.1%
Satisfaction
Often praised
- Perfect wings
- Cleanliness
Frequently criticized
- Long waits
- Order errors
The restaurant Wingstop in Cleveland’s Lee-Harvard neighborhood is a popular chicken restaurant offering a casual and trendy atmosphere. You can enjoy a quick bite, small plates, or late-night food options, perfect for any time of day.
Whether you’re looking for lunch, dinner, or even catering, this spot has you covered. It’s also a great choice if you’re dining with kids, ensuring a comfortable experience for the whole family.
Overview: Introducting Wingstop
Wingstop offers a solid selection of wings and sides, often praised for their freshness and variety of sauces. Many appreciate the dedicated staff who strive to provide good service, and some locations maintain a commendable level of cleanliness.
However, experiences can vary, with significant concerns around excessive waiting time for orders. Issues with missing items and difficulties securing a refund for unreceived food also frequently arise, impacting the overall experience.
Poor
2.6
out of 10
529
Reviews
15.1%
Satisfaction
437
negative
12
neutral
80
positive
Wingstop’s overall standing is quite low, reflected in a Restaurant Score of 2.6. This indicates significant room for improvement across the board.
Customer sentiment is similarly challenged, with Customer Satisfaction at a mere 15.1%, suggesting that a large portion of patrons leave feeling disappointed. This assessment is drawn from a substantial volume of feedback, with 529 customer observations.
Looking closer at specific areas, the Food (3.8) receives the highest, though still poor, marks, with many comments on wings and fries. However, Ambience (2.8), Service (2.1), and especially Value (1.6) fall considerably short.
The numerous negative experiences, totaling 437, far outweigh the 80 positive remarks, highlighting consistent issues that need addressing.
What people like
- Cooked wings perfection
- Good sauce variety
- Restaurant cleanliness
What people don't like
- Excessive wait times
- Order accuracy issues
- Refund difficulties
Wingstop presents a mixed bag, with its core product, the wings, often hitting the mark in terms of preparation and flavor variety. However, the overall experience is frequently hampered by operational inconsistencies.
If you’re considering a visit, be prepared for potential challenges beyond the food itself. Given a Recommendation Score of 2.8, it’s clear that Wingstop struggles to consistently deliver a satisfying experience.
While the food can be a draw, the significant issues with service, order accuracy, and value mean it’s a place to approach with caution, especially if you’re on a tight schedule or expect seamless transactions.
Similar Restaurants in Cleveland
Verdict: Our expert take on Wingstop
Food (3.8 out of 10)
mentioned by 61% of the guests
When it comes to the food, some customers really hit the jackpot! Many rave about the delicious and fresh wings, often highlighting the perfect fries and the overall freshness of the food. With 40 positive remarks, it seems some folks consistently enjoy their meals, especially the voodu fries and the hot food temperature.
However, the overall sentiment for the food is quite poor, reflected in a low score of 3.8 and a customer satisfaction of just 28.6%. A significant 94 negative comments point to issues like cold food, excessive grease, and bland taste, with specific complaints about inconsistent sauce and undercooked chicken. Its clear theres a lot of room for improvement here.
Food
140
Reviews
28%
Satisfaction
94
negative
6
neutral
40
positive
Rating distribution
What people like
- Delicious wings
- Fresh food
- Voodu fries delicious
What people don't like
- Food often cold
- Excessive grease
- Lacks flavor
Often praised
- foodMy rating has NOTHING to do with their food. I door dash and when I say this place is ALWAYS jumping, it's ALWAYS jumping.
- wingsBest wings! Always cooked to perfection.
- friesit was the best i had. The fries
- good foodserving up not only good food
- EverythingEverything is hot
- Food Freshnesseverything was Extremely Fresh
- Food PerfectionEverything was cooked to desired perfection
- Food QualityEverything was finger licking good!
- choice of saucesAmazing choice of sauces.
- deliciousthe food was fresh and delicious
Frequently criticized
- foodMy experience at this restaurant was extremely negative due to unprofessional management and rude staff. The food was burnt, and I could still taste mayo in my ranch. I was highly pissed off and would advise anyone to starve rather than eat here, as it's not worth wasting your money.
- wingsMy experience at the restaurant was disappointing. I know I didn’t order dry rub, but for some reason my wings didn’t come tossed or sauced. It was lame 👎🏽 and everything was dry even though I literally paid for extra.
- friesMy experience at this restaurant was marked by slow service and a frustrating lack of a staple item. They consistently run out of fries, especially with the volume of DoorDash orders. This made the overall experience quite slow.
- chickenthe chicken too me was like they didn’t even want to put any sauce on it
- food temperaturethe food was cold
- drinksmy drinks are either flat or just tastes nasty
- greaseMy experience involved ordering chicken tenders and chicken wings, which were unfortunately drowned in grease and had no taste. I'm cool on y'all.
- missing itemsMy experience at this restaurant was extremely disappointing. I paid for items that were missing from my order, and the items I did receive were incorrect. Specifically, I requested flats but received all drums, and the flavors were wrong.
- sauceI arrived at my estimated ready time for my take out order, but ended up waiting an additional 10 minutes. To make matters worse, they forgot my extra tenders and got my sauce wrong. This was my first and last time going.
- 10 piece traditionalordered a 10 piece traditional and got only 1 flat wing
Considering the poor score and low customer satisfaction, the food here is a real gamble. While some praise delicious wings and fresh fries, a significant number of experiences highlight cold, greasy, or tasteless dishes. If you're seeking a consistently good meal, you might want to look elsewhere.
Service (2.1 out of 10)
mentioned by 93% of the guests
When it comes to service, it's a bit of a mixed bag, with some truly dedicated folks shining through! Based on 326 customer opinions, there are 31 positive remarks highlighting staff, friendly attitudes, and excellent customer service. In fact, customer satisfaction for service is remarkably high at 9.5, suggesting that when things go right, they go very right, with staff often working hard and being polite.
However, the overall service score sits at a rather poor 2.1, heavily influenced by 290 negative comments. Many experiences mention frustrating wait times, rude staff, slow service, and unprofessional behavior. It seems that despite some shining stars, issues like order accuracy, communication, and management often lead to significant disappointment.
Service
326
Reviews
9%
Satisfaction
290
negative
5
neutral
31
positive
Rating distribution
What people like
- Friendly, polite staff
- Excellent customer service
- Dedicated workers
What people don't like
- Long wait times
- Rude, unprofessional staff
- Order accuracy issues
Often praised
- serviceservice was equally impressive, scoring a 5
- staffThe staff were working so hard
- customer servicehave great customer service.
- employeesThe employees are really good at doing their job
- workersgreeted pleasantly by the workers
- Kiya and DavonKIYA....AND DAVON ARE THE BEST
- Order Accuracyeverything was in the Bag!!
- RobertROBERT IS THE BEST !! Very neat , very polite and have great customer service.
- Solomon the hiring managerSolomon the hiring manager was a pleasure!
- StaffShoutout to the Staff that was at work on July 3rd the closing crew!
Frequently criticized
- waiting timeThe staff seemed more interested in playing around and dancing rather than getting orders out. Customers, including myself, were left waiting for an unreasonable amount of time — I waited over 45 minutes just for a single order! It’s incredibly frustrating and disrespectful to the people who are paying and expecting decent service.
- serviceCustomers, including myself, were left waiting for an unreasonable amount of time — I waited over 45 minutes just for a single order! It’s incredibly frustrating and disrespectful to the people who are paying and expecting decent service. Management seriously needs to step in and bring some professionalism to this place.
- orderMy experience with this restaurant's delivery service has been consistently problematic. I ordered for delivery and was told they couldn’t find my order because someone else already picked it up. They offered to remake it, but instead, they sent me someone else’s order, which wasn't even the same.
- wait timeHowever, the wait time for the food was excessively long. They "take forever to cook your food. " I would advise ordering ahead of time and allowing at least 30 minutes for your meal, otherwise, you'll be left "standing there looking around like a hungry zombie.
- customer serviceIt was baffling to see the store full of customers like myself who had already paid and received notifications that their orders were complete, only to face an additional 45-minute wait or more for our food. I question if these notifications are merely a way for Wingstop to avoid consequences for their complete lack of efficiency, evident lack of care for customers’ concerns, and terrible customer service. It's a shame because the food is good, but I cannot tolerate the excessive time delay and the lack of urgency from the employees to fulfill our orders.
- staffI was extremely disappointed with my experience at this Wingstop location. The staff seemed more interested in playing around and dancing rather than getting orders out. Customers, including myself, were left waiting for an unreasonable amount of time — I waited over 45 minutes just for a single order!
- workersEither close this location or restart. Those workers are very much incompetent because how you ALWAYS mess up, then treat people like they're the problem? If you don't want to do your job, just quit because messing up other people's day isn't cool.
- deliveryThey offered to remake it, but instead, they sent me someone else’s order, which wasn't even the same. Every time I order from this location, there’s a problem with receiving my food. I would not recommend you spend your money here.
- online orderI placed an online order and arrived a little later to give them time, but my order hadn’t even been started. While waiting, I noticed that a couple of bags from the line were dropped on the floor.
- refundI’m really not one to complain because I know it’s a busy location, but I went in on December 10th for food and it’s food I never received. The Lee & Harvard location was SUPER BUSY this day, but I still have NOT received a refund and the food I ordered was $23! This is really ridiculous.
If youre lucky, you might encounter some truly excellent and friendly staff, but be prepared for potentially long waits and frustrating issues with order accuracy and overall efficiency. It seems like a gamble, so you might want to consider if youre willing to take the chance.
Ambience (2.8 out of 10)
mentioned by 25% of the guests
Alright, lets talk about the vibe! While some folks appreciated the overall atmosphere, noting the store cleanliness, a super clean kitchen area, and even the cool music playing, the general sentiment isnt quite hitting the high notes. There were 8 positive observations, with some even giving the atmosphere a 5, and praising the restaurants cleanliness.
However, the ambience here seems to be a real mixed bag, leaning heavily towards disappointment. With a score of just 2.8, which is considered poor, and customer satisfaction at a low 17.8%, also poor, its clear there are significant issues. Out of 45 total observations, a whopping 36 were negative, frequently mentioning a terrible location, a generally hostile atmosphere, issues with cleanliness (sticky floors, dirty interiors, unsanitary conditions), and even the music being too loud.
Many felt the establishment was in disarray and unsanitary.
Ambience
45
Reviews
17%
Satisfaction
36
negative
1
neutral
8
positive
Rating distribution
What people like
- Clean kitchen area
- Good music selection
What people don't like
- Unsanitary conditions
- Hostile atmosphere
- Closed restrooms
Often praised
- atmosphereatmosphere also received a 5
- restaurant cleanlinessThe restaurant was so clean as well
- family businessWhen the food did come, it was fresh and hot. It’s a family business, which adds to the atmosphere. I recommend the Chicken Wings and Fries.
- kitchen areaKITCHEN AREA WAS SUPER CLEAN
- musicthe music that is played while you’re waiting for your food is cool
- store cleanlinessSTORE IS ALWAYS CLEAN
Frequently criticized
- atmospherefreak his black and mild right where customers are supposed to eat
- cleanlinessI was completely ignored by the entire staff, who seemed annoyed rather than welcoming. The wait for my order was entirely too long, and the place was filthy and in disarray. I would rather starve than order from this location again.
- glovesOn top of the horrible customer service and the long wait time, it's pretty unsanitary. The workers don't wear gloves or hairnets, and they seem to be there to hang out rather than work. I tried to visit for the first time and I won't be trying a second time.
- kitchenon the kitchen dirty
- locationI absolutely HATE this location!!!
- bags droppeda couple bags from the line where dropped on the floor
- bathroomthey have their bathroom closed off to the public
- blasting super loudIt’s literally blasting super loud
- businessThis business is trash
- children in kitchenChildren in the kitchen
If you're looking for a pleasant dining environment, this place might not be your best bet, as the overall ambience scores quite low. While some minor aspects like music and kitchen cleanliness received praise, the overwhelming feedback points to significant issues with the general atmosphere and hygiene. You might want to consider other options if a comfortable and clean setting is a priority.
Value (1.6 out of 10)
mentioned by 12% of the guests
Despite a rather poor score of 1.6 and a very low customer satisfaction of 5.6% for value, a single positive voice among 18 customer opinions did mention that the deals can be great. So, if you're lucky enough to catch one, there might be a silver lining. However, the overwhelming sentiment, with 17 negative remarks, points to significant issues.
Many customers felt the food was overpriced and a waste of money, often citing problems with refunds for unreceived or incorrect orders. There are also complaints about extra charges for things like sauce, making the overall experience feel like a poor investment.
Value
18
Reviews
5%
Satisfaction
17
negative
0
neutral
1
positive
Rating distribution
What people like
- Great deals offered
What people don't like
- No refunds issued
- Food is overpriced
- Charged for unreceived food
Often praised
- dealsthe deals are great
Frequently criticized
- refundI didn’t get my money back into my card
- $47 orderspending 47$
- bill70.00+ bill.
- cashtold they don't take cash
- charged for foodstill charged for food that my family did not get
- extraI know I didn’t order dry rub, but for some reason my wings didn’t come tossed or sauced. It was lame 👎🏽 and everything was dry even though I literally paid for extra. Booo, get better staff or train better, it’s not hard.
- extra sauceIf They Want Extra Sauce They Have To Pay Extra
- food orderedI’m really not one to complain because I know it’s a busy location, but I went in on December 10th for food and it’s food I never received. The Lee & Harvard location was SUPER BUSY this day, but I still have NOT received a refund and the food I ordered was $23! This is really ridiculous.
- mealwon't waste another $28.00 on such a horrible meal
- money refundedI’d like my money refunded for the missing and incorrect items
If youre considering this spot for its value, proceed with extreme caution. While a rare deal might exist, the overwhelming feedback suggests youre likely to find the experience overpriced, with significant issues around refunds and unfulfilled orders. It's probably best to look elsewhere if value is your top priority.
How are the prices at Wingstop?
You’re looking at roughly $27 per person – reported by 82 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is $27, many guests actually spend a bit less, with the most common spending falling in the $11–$20 range, followed closely by the $21–$30 bracket. This suggests a nice cluster of budget-friendly to mid-range options, with a few higher-priced choices available too.
Here’s a quick look at what guests spend per person, based on the latest 82 reviews.
See how this restaurant’s value for money compares to similar spots in Cleveland.
For a Chicken Restaurant, we think this pricing feels pretty fair. It offers a good balance, with options for different budgets, making it accessible while still allowing for a quality experience.
Customer Reviews: what people think about Wingstop
Service Intent
- Quick Meal
Service Type
- Dine-in
2
Wings not sauced, disappointing experience
My experience at the restaurant was disappointing. I know I didn’t order dry rub, but for some reason my wings didn’t come tossed or sauced. It was lame 👎🏽 and everything was dry even though I literally paid for extra.
Booo, get better staff or train better, it’s not hard.
- wings2
- extra2
- staff1
Service Intent
- Delivery
Service Type
- Delivery
Wait Time
- Long (31+ min.)
1
Ordered Food, Never Received It
I ordered my food around 12: 16 AM. The listed closing time is 2 AM, but it's now 1: 31 AM and I still haven't received my order. When I called, the line indicated the restaurant was closed.
Furthermore, I have not received a refund to my card.
- waiting time1
- refund1
- restaurant status1
Service Intent
- Regular Visit
Service Type
- Dine-in
10
Excellent Service and Fresh Food!
My experience at this restaurant was fantastic! The store is always clean, and the staff are very nice and very well spoken. I consistently enjoy their always fresh food.
The kitchen area was also super clean. Shout out to Kiya and Davon, they are the best! The night shift rocks!
❤️
- store cleanliness10
- staff10
- food freshness10
Service Intent
- Quick Meal
8
Great Wings, One Service Issue
My experience at this wing stop was overwhelmingly positive, with great food and a fantastic atmosphere. The food was rated a perfect 5, and the atmosphere also received a 5. The service was equally impressive, scoring a 5.
My only complaint is that they need to ensure a female staff member is available when requested.
- food10
- atmosphere10
- service10
- female staff member3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Frustrating Pickup Experience
I placed an order for pickup through Wingstop and was initially told it would be ready in 15-20 minutes. Upon arrival, I was informed by a worker with an attitude that it would take another 15-20 minutes. I decided to wait inside, and the woman making orders called my name, stating she hadn't started it yet.
I clarified that I was present and she could begin. It seemed like orders weren't prepared until customers arrived. The whole situation was too much, and I won't be wasting my time or money returning.
- pickup order2
- waiting time2
- worker1
What Wingstop offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Usually plenty of parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Trendy
FAQs
What service options are available at Wingstop in Cleveland?
At Wingstop, you have several convenient service options. You can choose from no-contact delivery, traditional delivery, or takeout if you’re on the go. For those who prefer to dine in, seating is also available to enjoy your meal on-site.
Does Wingstop in Lee-Harvard offer parking and accessibility features?
Yes, Wingstop offers plenty of parking, including free street parking and a free parking lot. The restaurant is also fully wheelchair accessible, featuring an accessible entrance, parking lot, seating, and restroom to ensure a comfortable visit for everyone.
How does Wingstop generally perform according to customer feedback?
Wingstop receives a **Restaurant Score** of **2.6**, indicating a poor overall performance. While **Food** (3.8) is its strongest area, **Ambience** (2.8), **Service** (2.1), and **Value** (1.6) all fall into the poor category.
What do customers appreciate most about Wingstop's food?
Many customers praise Wingstop’s **wings** for being cooked to perfection and appreciate the **amazing choice of sauces** available.
What are the main frustrations customers experience at Wingstop?
Frequent frustrations include excessive **waiting time** for orders, issues with **missing items** or incorrect orders, and difficulties in obtaining a **refund** for unreceived food.