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oChef » Wawa – Orlando
Wawa - Orlando
Photo from Wawa
Wawa at a glance
Orlando Colonial Town Center
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 17 of the guests
#148 out of 163 places to eat in Orlando
#4 Fast-Food-Restaurant out of 8 in Orlando
Average
4.2 out of 10
Food
Service
Ambience
Value
313
Reviews
32.3%
Satisfaction
Often praised
- Food variety
- Cleanliness
- Gas prices
Frequently criticized
- Poor service
- Dirty restrooms
- High gas prices
The fast food restaurant Wawa in Orlando’s Colonial Town Center offers a convenient and satisfying experience. You can always count on finding great coffee here, perfect for a morning boost or an afternoon pick-me-up.
This casual spot provides a quick bite option, making it ideal for those on the go. Whether you’re looking for breakfast, lunch, or dinner, you’ll find a variety of choices to suit your needs.
Overview: Introducting Wawa
Wawa offers a broad selection of food items, from their popular Wawa hoagies to burgers and quesadillas, often praised for their variety and quality. However, some experiences with food preparation and specific items like French toast have been less consistent, leading to mixed feedback.
The convenience store aspect is frequently highlighted for its general cleanliness and pleasant atmosphere. Yet, issues with restroom upkeep and broken air pumps can sometimes detract from the overall environment.
Service, while occasionally featuring helpful staff, often faces criticism for waiting time and staff attitude.
Average
4.2
out of 10
313
Reviews
32.3%
Satisfaction
201
negative
11
neutral
101
positive
Wawa holds an overall score of 4.2, placing it in the average category. However, customer satisfaction stands at a poor 32.3%, indicating a notable gap between general sentiment and specific experiences.
This assessment is drawn from 313 customer observations, with 201 expressing negative views and 101 positive. Looking closer, Food scores an average (5.2), with many appreciating the variety, though some find specific items lacking.
Ambience also lands in the average range (4.2), often noted for its general cleanliness but occasionally marred by issues like broken air pumps. Both Service (3.7) and Value (3.2) fall into the poor category, with service frequently criticized for staff attitude and wait times, and value sometimes questioned due to higher gas prices or issues with orders.
What people like
- Wide food selection
- Generally clean store
- Convenient gas prices
What people don't like
- Inconsistent service quality
- Unclean restrooms
- Higher gas prices
If you’re looking for a quick stop with a wide selection of food and general convenience, Wawa might serve your needs. The variety of options, from hoagies to snacks, is often a plus.
However, be prepared for potential inconsistencies in service and cleanliness, which can impact your visit. With a recommendation score of 4.4, Wawa is a mixed bag.
It’s worth considering for its convenience and food selection, but if consistent service and pristine facilities are top priorities, you might find it falls short. Manage your expectations, especially regarding service and facility upkeep.
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Verdict: Our expert take on Wawa
Food (5.2 out of 10)
mentioned by 47% of the guests
When it comes to the food here, theres definitely some good stuff cooking! Many folks rave about the great food, especially the delicious quesadillas and fresh-tasting sandwiches. Customers appreciate the hot, tasty, and fast service, with some even highlighting the excellent hazelnut coffee and fresh juices.
With 37 positive remarks out of 80 total, theres a clear appreciation for the variety and quality. However, it's not all sunshine and rainbows. The food experience is a bit of a mixed bag, with a score of 5.2 and customer satisfaction at 46.3%.
Some found the coffee lukewarm and complained about overall food quality, including soggy tortillas and overly salty sandwiches. With 40 negative comments, issues like small portions and missing ingredients also pop up, suggesting room for improvement.
Food
80
Reviews
46%
Satisfaction
40
negative
3
neutral
37
positive
Rating distribution
What people like
- Delicious quesadillas
- Fresh ingredients
- Quick service
What people don't like
- Inconsistent food quality
- Lukewarm coffee
- Small portions
Often praised
- foodThey really have it all. All the food, grocery, snacks, and drinks you can think of.
- quesadillasWhoever was making the food orders deserves a raise! By far the best Wawa hoagies, burgers and quesadillas we've had, and we order often. They even came through on the extra pickles.
- Club TunaClubTuna that was delicious and made perfect
- WawaThis Wawa is pretty good
- Wawa hoagiesWhoever was making the food orders deserves a raise! By far the best Wawa hoagies, burgers and quesadillas we've had, and we order often. They even came through on the extra pickles.
- assortment of snacksThey usually have the best prices on gas. It's very convenient and they have a good assortment of snacks.
- better mileageI get better mileage at other gas stations
- breakfast wrap or a chicken quesilldasome times a breakfast wrap or a chicken quesillda
- breakfast, lunch, dinner, and late-night snacksa very breakfast, lunch, dinner, and late night snack kind of place
- burgersWhoever was making the food orders deserves a raise! By far the best Wawa hoagies, burgers and quesadillas we've had, and we order often. They even came through on the extra pickles.
Frequently criticized
- foodThe air pumps were broken and there was no signage. Additionally, they cook the food really bad here. This place is one of the worst Wawa's on Colonial, Hwy 50, Orlando FL, right across from Arby’s.
- coffeecoffee was like warm
- food qualitydon't give a shit about the quality of their food
- Colombian roastnot to have Cuban Roast and the Colombian roast ready at 8 am is really bad.
- Cuban Roastnot to have Cuban Roast and the Colombian roast ready at 8 am is really bad.
- Cuban coffeeI came in today for coffee, one I ordered at the kiosk and the other just a brewed cup. The Cuban coffee was empty, and I asked about replacing it and was told it would take 3 minutes. No problem.
- French toastHowever, today was disappointing. I ordered a breakfast bowl and French toast, but the portion was much smaller than expected and not like the photo, and the French toast was hard as a rock. I was not satisfied at all, the portion was small and I didn’t get to eat no French toast.
- Grandma vanilla cookiesdon't have the Grandma vanilla cookies with the cream filling anymore
- Milkshakesdisappointed with is the Milkshakes! If you like the milk that has soft pieces
- Sizzli warmerthe Sizzli warmer is empty
So, should you grab a bite? While some dishes like quesadillas and fresh sandwiches hit the mark, the overall food experience is quite inconsistent. You might find some tasty options, but be prepared for potential letdowns in quality or portion size, especially with coffee and certain prepared items.
Service (3.7 out of 10)
mentioned by 78% of the guests
Despite an overall challenging picture, 36 positive comments highlight moments of excellent service. Many customers praise the friendly staff and employees for providing best service, with specific mentions of individuals like Gisselle and Jackie for their helpfulness and positive energy. However, the majority of feedback, with 104 negative comments, points to significant challenges.
The service scores a rather poor 3.7, and customer satisfaction is also quite poor at 24.7%. Common complaints revolve around customer service issues, waiting time, and attitude from staff, often due to being understaffed or having lazy employees.
Service
146
Reviews
24%
Satisfaction
104
negative
6
neutral
36
positive
Rating distribution
What people like
- Friendly, helpful staff
- Best service moments
What people don't like
- Poor customer service
- Long waiting times
- Rude staff attitude
Often praised
- staffThe staff is super nice and very willing to help.
- serviceshe had it done not even 30 seconds after I had paid!!
- Apple Pay payment optionI love their Apple Pay payment option
- Charlespersonally thank Charles in the food service department
- Everybody is happy smilingEverybody is happy smiling
- GisselleGisselle goes above and beyond to create an amazing experience
- JackieJackie's awesome!!
- Katlinsuper amazing lady name Katlin Was working 2 registers
- Manager JohnManager John seems to always be on top of things
- Supervisor VeronicaSupervisor Veronica is super awesome
Frequently criticized
- servicelady look at me then turn around and finish stocking cigarettes
- staffThey just hire anyone that walks in the door to make sandwiches
- waiting timeMy experience at the restaurant was quite disappointing. I spent most of my lunch time waiting for lunch to be made.
- cashierWhen I informed the staff about the lack of receipt paper, they were almost always adversarial. This morning, the cashier put someone else's money on my pump. When I tried to understand what happened and why my pump shut down, the manager became hostile, and the cashier attempted to blame me for the issue.
- customer serviceMy experience was marked by terrible customer service. There were never any receipts at the gas pumps, and the establishment was not very clean.
- managerTo make matters worse, they didn't even offer a refund or get the order right. The workers were terrible, especially the manager. The worst part is that they managed to get every other order correct.
- attitudespeaking to people with the most terrible attitude
- managementThere were never any receipts at the gas pumps, and the establishment was not very clean. The store could benefit from better management and training for the employees.
- AGM NancyNancy, the AGM, is very rude
- CarlaCarla is the rudest nasty person
If youre considering a visit, be prepared for a potentially inconsistent experience with the service. While some customers rave about friendly and helpful employees, the overall sentiment suggests you might encounter long waits and less-than-stellar customer interactions. Its a bit of a gamble, so manage your expectations.
Ambience (4.2 out of 10)
mentioned by 49% of the guests
When it comes to ambience, this spot is a bit of a mixed bag, with a score of 4.2 putting it squarely in the average category. Customer satisfaction, however, is on the lower side at 33.3%, suggesting theres significant room for improvement. Based on 78 total remarks, with 26 positive mentions against 50 negative ones, its clear opinions are divided.
Many appreciate the overall cleanliness, free WiFi, and the option of outside tables, often describing the atmosphere as pleasant. However, a significant number of customers found the place to be among the dirtiest, citing a general lack of cleanliness, especially concerning restrooms and broken air pumps.
Ambience
78
Reviews
33%
Satisfaction
50
negative
2
neutral
26
positive
Rating distribution
What people like
- Clean interior
- Free WiFi
- Pleasant atmosphere
What people don't like
- Dirty restrooms
- Broken air pumps
- Poor cleanliness
Often praised
- cleanlinessThey always do a great job at keeping everything clean.
- atmospherethe atmosphere was pleasant
- ATM insideIf you need there is even an ATM inside.
- businessmakes his business feel like they are coming into his house
- cleanThis Wawa is usually great—always clean and well-maintained. I come here often for snacks or smoothies and have never had any issues.
- convenience storeMy experience at Wawa was exceptional! It's the best convenience store EVER! The store is incredibly clean, and they offer a huge variety of foods, both made fresh and ready to go.
- fantastic looking placefantastic looking place to work out
- free WiFiplace has free WiFi
- gas stationWawa in general is the best gas station around
- hard-working environmentShe fosters a hard working environment that is welcoming for all
Frequently criticized
- cleanlinessMy experience was marked by terrible customer service. There were never any receipts at the gas pumps, and the establishment was not very clean. The store could benefit from better management and training for the employees.
- restroomI came into the store to use the restroom and the cashier was also using the bathroom!
- doorswalls, the paper towel dispenser, the doors, the sinks and not to mention the toilets are disgusting
- placeThe place was very dirty
- toiletswalls, the paper towel dispenser, the doors, the sinks and not to mention the toilets are disgusting
- Wawa nameI questioned if these locations are corporate-owned due to the poor condition and service. This Wawa is gross and, in my opinion, tarnishes the Wawa name.
- air machineAir machine always broke
- air pumpThe air pump is broken
- air pumpsair pumps are broken
- area was messyNo problem. The issue I had today was the area was messy (and the store was not that busy), but more importantly, the barista had an attitude. The drink I ordered was made and given to me, and he kept insisting that I go pay first before he would put out the Cuban coffee, like there was any danger of me stealing a cup of coffee!
If youre looking for a quick stop with some basic amenities like free WiFi and a generally clean interior, it might suffice. However, be prepared for potential issues with cleanliness, especially in the restrooms, and dont expect a consistently pleasant experience.
Value (3.2 out of 10)
mentioned by 11% of the guests
When it comes to getting your moneys worth, a few folks have found some bright spots, particularly praising the low prices and even the best prices on gas theyve encountered. Based on 2 positive remarks out of 9 total, it seems some customers appreciate the value, especially for fuel. However, the overall picture for value is quite challenging, with a 3.2 score indicating a poor performance, and customer satisfaction sitting at a low 22.2%.
Many customers feel theyre paying extra for items or finding prices to be higher, especially concerning gas price. With 7 negative remarks, concerns about value and issues when using a card at pump' are frequently mentioned.
Value
9
Reviews
22%
Satisfaction
7
negative
0
neutral
2
positive
Rating distribution
What people like
- Best gas prices
- Find low prices
What people don't like
- Prices are higher
- Paying extra for nothing
- Card at pump issues
Often praised
- low pricesdespite the low prices
- prices on gasMy experience was great! They usually have the best prices on gas. It's very convenient and they have a good assortment of snacks.
Frequently criticized
- card at pumpBe wary of using your card at pump
- fountain drinkbought a fountain drink -2.35$
- gasUnfortunately, the AGM, Nancy, was very rude. Due to an issue with a Wawa pump, I was charged for gas I did not pump. Nancy presented a paper about authorization holds, but this was not an authorization hold; it was fraud.
- gas priceGas is 13 cents more a gallon than other WaWa's
- paying extraToday, I received no bacon when I specifically ordered extra. It's frustrating to be paying extra for absolutely nothing! I cannot recommend this place as they never make anything right.
- priceeven at $6 they ain't worth it.
- pricesprices are higher!!
If youre looking for great value, this spot might disappoint. While a few find good prices on gas, many report higher prices and feeling like theyre paying extra for little return. Proceed with caution, especially when it comes to fuel and card payments, as the overall value proposition seems quite low.
How are the prices at Wawa?
You’re looking at roughly $15 per person – reported by 17 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Digging into the details, we see a mix: while the average is $15, many guests actually spend less, in the $1–$10 range. There’s also one guest who went for a much pricier option, over $101, which pulls that average up a bit.
This chart shows what people usually spend per person, using the 17 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in Orlando.
Overall, for a Fast Food Restaurant, we think the pricing feels pretty fair. It offers options for different budgets, from quick, cheaper bites to something a bit more substantial, making it a versatile choice.
Customer Reviews: what people think about Wawa
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Unsanitary Restroom Experience
My experience at the restaurant was primarily focused on using the restroom. Upon entering, I observed that the cashier was also using the bathroom. After finishing, the cashier departed without washing their hands.
This occurred at 9: 54 a. M. On November 10, 2025.
- cashier2
- restroom1
Visit Type
- Quick Meal
1
Terrible Customer Service from Carla
My experience at Wawa was marred by the rudest and most nasty person I've ever dealt with, named Carla. It's a shame Wawa has lost all customer service skills. Carla should not work any customer service position.
- customer service skills1
- Carla1
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
3
Disappointing Breakfast Experience
This Wawa is usually great—always clean and well-maintained. I come here often for snacks or smoothies and have never had any issues. However, today was disappointing.
I ordered a breakfast bowl and French toast, but the portion was much smaller than expected and not like the photo, and the French toast was hard as a rock. I was not satisfied at all, the portion was small and I didn’t get to eat no French toast. I was surprised since this location is normally reliable.
- clean9
- well-maintained9
- portion size2
- French toast1
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Tired of rewrapping everything!
My experience at this restaurant was quite frustrating. I'm tired of having to rewrap everything I receive. It seems the staff needs training on how to make a proper wrap.
The food quality was rated a 1, service a 2, and atmosphere a 2.
- wrap1
- food quality1
- service2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
7
Fast Food, Lukewarm Coffee
My experience at the restaurant was a mixed bag. The food was served fast and tasty, which was great. However, the coffee was lukewarm, seemingly because it was the end of the pot.
I chose not to mention this at the time and left the establishment.
- food8
- coffee3
What Wawa offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Has changing table(s)
- Good for kids
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Restroom
- Wi-Fi
Offerings
- Alcohol
- Late-night food
- Wine
- Coffee
- Beer
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Outdoor seating
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What types of food and drink offerings can you expect at Wawa in Orlando?
At Wawa, you can enjoy a wide range of offerings including quick bites, vegetarian options, and late-night food. For beverages, you’ll find great coffee, along with alcoholic selections like beer and wine. It’s a versatile spot for various cravings throughout the day and night.
What convenient service and dining options does Wawa provide at its Colonial Town Center location?
Wawa offers flexible service options such as delivery, no-contact delivery, takeout, and curbside pickup. You can also dine onsite with available seating or enjoy outdoor seating. For dining, they cater to breakfast, lunch, dinner, and dessert, with counter service available.
What do customers generally like and dislike about Wawa?
Customers often appreciate Wawa’s wide selection of food, including hoagies and snacks, and its general store cleanliness. However, common complaints revolve around inconsistent service, issues with restroom cleanliness, and sometimes higher gas prices.
How is Wawa rated overall by customers?
Wawa receives an overall score of 4.2, placing it in the average range. However, customer satisfaction is quite low at 32.3%, suggesting that while some aspects are acceptable, many customers leave feeling disappointed.
What are the specific scores for different aspects of Wawa?
Wawa’s Food scores an average (5.2), and Ambience is also average (4.2). However, Service (3.7) and Value (3.2) both fall into the poor category, indicating areas where customers frequently encounter issues.