Highlights
- Great dessert
- Great coffee
oChef » IHOP – Las Vegas
IHOP - Las Vegas
Photo from IHOP
IHOP at a glance
Las Vegas Downtown East
- 🍽️ Restaurant
$$
Price per Person $21–$30
mentioned by 89 of the guests
#141 out of 192 places to eat in Las Vegas
#29 Restaurant out of 31 in Las Vegas
Average
5.7 out of 10
Food
Service
Ambience
Value
342
Reviews
50.6%
Satisfaction
Often praised
- Clean setting
- Friendly staff
Frequently criticized
- High prices
- Inconsistent food
The restaurant IHOP in Las Vegas’s vibrant Downtown East neighborhood offers a delightful dining experience, especially if you’re craving a great dessert. You’ll find a casual and cozy atmosphere perfect for any meal, whether you’re stopping by for a hearty breakfast, a leisurely brunch, lunch, or dinner.
They also have excellent coffee and quick bites, with vegetarian options available to suit your preferences. It’s a welcoming spot where you can enjoy delicious food in a relaxed setting.
Overview: Introducting IHOP
IHOP offers a generally comfortable dining experience, often noted for its clean and pleasant atmosphere. Many guests appreciate the attentive and friendly staff who strive to make visits enjoyable, even accommodating larger groups with ease.
It’s a place where service often shines. However, some diners have encountered challenges, particularly with inconsistent food preparation and occasional service delays.
While the overall dining environment is often positive, issues like high prices and sometimes cold conditions have been mentioned, suggesting a varied experience.
Average
5.7
out of 10
342
Reviews
50.6%
Satisfaction
151
negative
18
neutral
173
positive
IHOP achieves an overall Restaurant Score of 5.7, placing it squarely in the average category. Customer Satisfaction stands at 50.6%, indicating a mixed reception among diners.
This balance is drawn from 342 customer remarks, with 173 positive observations and 151 negative ones, showing a fairly even split in sentiment. Looking closer, Ambience (6.0), Food (5.7), and Service (5.6) all hover around the average mark, suggesting a consistent, if not outstanding, experience in these areas.
However, Value (3.4) significantly lags, often cited as a concern. This divergence highlights that while other aspects are acceptable, the perceived cost-effectiveness is a clear area for improvement.
What people like
- Clean, comfortable setting
- Friendly, attentive staff
- Tasty, quality meals
What people don't like
- High prices
- Inconsistent food preparation
- Service wait times
For those seeking a straightforward meal in a generally clean setting with friendly service, IHOP can be a reasonable choice. The Recommendation Score of 5.6 suggests it’s a place that satisfies some, but not all, expectations.
It might be best for a casual visit when convenience and a pleasant atmosphere are priorities. However, if you’re particularly sensitive to pricing or expect consistently flawless food preparation, you might find the experience less satisfying.
It’s a mixed bag, so manage your expectations, especially regarding the overall value and occasional inconsistencies.
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Verdict: Our expert take on IHOP
Food (5.7 out of 10)
mentioned by 77% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 5.7 indicating an average experience. However, many customers found things to love, with 57 positive remarks out of 113 total. Folks often praised the great food, specific items like the Wonka burger and pancakes, and even beef tips and eggs for being fresh and delicious.
On the flip side, there were 48 negative comments, suggesting some areas need attention. Common complaints included bacon was burnt, fries were way too oily, and even hair in food. There were also mentions of inconsistent food quality, which can definitely be a bummer, leading to a customer satisfaction of 50.4%.
Food
113
Reviews
50%
Satisfaction
48
negative
8
neutral
57
positive
Rating distribution
What people like
- Great food options
- Fresh, delicious meals
- Tasty specific dishes
What people don't like
- Inconsistent food quality
- Food served cold
- Unwanted food items
Often praised
- foodMy experience at this new restaurant off of Fremont was very positive. The restaurant is clean, the staff is friendly, and the food is tasty. I had a great time during my brunch visit.
- mealsthe meals so fresh and delicius
- qualitythe quality and the taste of each dish was 5 stars
- tastethe quality and the taste of each dish was 5 stars
- Hash BrownsRecommended dishes:Hash Browns
- Mac and cheeseThe T-bone steak was disappointingly thin and overcooked. On the positive side, I really enjoyed the mashed potatoes and Mac and cheese. The service was also a point of concern as the hostess wasn't initially present.
- Wonka burgerordered the Wonka burger with chicken patty
- beef tips and eggsWe had the beef tips and eggs.
- chicken pattyMy experience at the restaurant was mixed. The food was good, and I particularly enjoyed the Wonka burger with chicken patty. However, the service was kind of slow.
- classic with baconMy experience at the restaurant was positive. I ordered the classic with bacon and was impressed to see it came out as close to the menu illustration as possible. The food was rated a 4, and the atmosphere and service both received a perfect 5.
Frequently criticized
- foodmy food was not cooked how I wanted it
- pancakesMy experience at this national chain restaurant was disappointing. I would expect a national chain to get the food right, but the pancakes were undercooked and the hashbrowns were overcooked. The service was horrible, with the cashier attempting to short change me.
- baconbacon was see thru
- coffeethe coffee was horrible
- Eggs Benedicttruly the worst Eggs Benedict ever
- French toasttasted so bad I could not even eat it
- House Scramblegot a plateful of rubbery extra well
- T-bone steakMy T bone steak was so thin and overcooked
- bacon was burntthe bacon was burnt
- cook timesinconsistent food quality and cook times
Overall, the food here seems to be a bit of a gamble. While some dishes hit the mark and are genuinely enjoyed, theres a noticeable inconsistency that could lead to disappointment. If youre feeling lucky and know what to order, you might find a gem, but be prepared for potential misses.
Service (5.6 out of 10)
mentioned by 91% of the guests
When it comes to service, many guests have had some really pleasant experiences, with 74 positive remarks out of 147 total. Folks often praise the friendly staff, attentive servers, and quick seating, especially when accommodating big parties or specific food allergy requests. It seems many appreciate the good customer service and efficient handling of orders.
However, the picture isn't entirely rosy, as indicated by the 69 negative comments. The overall score for service sits at an average 5.6, and customer satisfaction is a mixed 50.3%. Common complaints revolve around slow service, significant staffing shortages, and occasional management issues, leading to long wait times and order inaccuracies.
Service
147
Reviews
50%
Satisfaction
69
negative
4
neutral
74
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick seating
- Handles allergy requests
What people don't like
- Slow, absent service
- Staffing shortages
- Management issues
Often praised
- serviceThis restaurant is our go-to spot during the week because there are not a lot of people, offering faster service and making it easy to get in. However, during the weekends, it is packed with families.
- serverThe server was courteous and friendly
- staffMy experience at this new restaurant off of Fremont was very positive. The restaurant is clean, the staff is friendly, and the food is tasty. I had a great time during my brunch visit.
- waiterAlex was our waiter she was by far the best waitress
- customer serviceGreat customer service
- managerthe manager of the place is very friendly and helpful
- Alyssathis waitress was always helping always asking if we needed something and whenever we needed something she brought it to us
- AshleyAshley, who is the general manager is great!
- RogerHe was polite, attentive, and genuinely seemed eager to provide excellent service
- big partybig party and they were able to accommodate us
Frequently criticized
- serviceMy experience at this restaurant was extremely disappointing. I tried to call, but nobody answered. When I arrived, the restaurant was empty, and there was no sign of service.
- staffsomeone was obviously inside sitting and ignoring any attempts anyone made to knock for attention
- managementIt's been twice already that we've been sat only to be left waiting for our server for 10 minutes with no drinks or even a "hello, I'll be with you guys soon. " I don't know what management is doing, but it's not a good look. Please get it together; we like the food, but the service needs to do better.
- waiting timeThe restaurant was empty, yet they claimed to have no staff. My family and I were made to wait outside for 30 minutes because if we were seen inside through the cameras, they would be reprimanded. After waiting for 5 minutes, another family arrived and was immediately seated.
- waiterOnce seated, our waiter failed to deliver half of our drink order. Furthermore, after requesting a moment to review the menu, the waiter never returned. The coffee was good, and the manager kindly comped it as we left without ordering any food.
- managershe say yes what the problem I say to her all food under cook her amended response a discount I said I don't want one I pay for a service my food should be cook and right not have be brought out twice still not right she said thank you rude as hell
- orderI ordered a Quick Two-Egg breakfast. After we started wondering what was taking so long, the waitress came back and said, "Sorry, they never got your order. What did you order again?
- wait timeconsiderable wait time at the host stand
- wait to be seatedconsiderable wait to be seated
- workersI don't think the workers 🤔 or cook like black people
Service here seems to be a bit of a roll of the dice. While you might encounter incredibly friendly and efficient staff, be prepared for potential long waits and staffing issues, especially during peak hours. If you're looking for consistent, top-notch service, this might not be your safest bet.
Ambience (6 out of 10)
mentioned by 64% of the guests
When it comes to ambience, this spot offers a somewhat mixed experience, landing an average score of 6 and a customer satisfaction of 56.9%. Many guests appreciate the restaurant's cleanliness, often describing it as a nice and comfortable place. Positive comments frequently highlight the pleasant atmosphere and the convenience of ample parking, with 41 positive remarks noting these aspects.
However, there are notable downsides, with 27 negative observations. A significant concern is the pervasive cigarette smoke, especially due to its casino location, which many found off-putting. Other issues include occasional dirty tables, high noise levels, and sometimes an uncomfortably warm interior, creating a less than ideal dining environment.
Ambience
72
Reviews
56%
Satisfaction
27
negative
4
neutral
41
positive
Rating distribution
What people like
- Restaurant cleanliness
- Comfortable atmosphere
- Ample free parking
What people don't like
- Pervasive cigarette smoke
- Occasional dirty tables
- Loud noise levels
Often praised
- atmosphereMy experience at this IHOP was consistently great. Despite being located in a casino with unavoidable cigarette smoke, the restaurant maintained a clean and very comfortable atmosphere. Our server, Roger, provided excellent service.
- placeThe place was clean, quiet
- parkingParking options:Free parking lot
- restaurant cleanlinessthe restaurant is always clean
- parking spaceParking space:Plenty of parking
- ParkingParking options:Free parking lot
- cleanA new clean location
- cleanlinessone of the most cleanist places
- familyMy experience at this restaurant was wonderful. It's a great place to take the family and enjoy some great food in peace. The customer service was also excellent.
- free parkingIt offers free parking
Frequently criticized
- atmospherethe place was as cold as a refrigerator
- brand new restaurantNot what I would expect from a brand new restaurant
- bunch everyone upthey bunch everyone up
- casinoTerrible idea del Casino unido con el restaurante
- cigarette smokel smelled the cigarette smoke
- dining room environmentHowever, during the weekends, it is packed with families. We have left before service due to the dining room environment. They were even friendly about that and offered us a discount to go to another IHOP that day.
- dirtiest IHOPdirtiest IHOP
- dirty tables10 dirty tables that needed to be cleaned
- doorsLow and behold the doors were locked
- feeling like a lab ratdon’t like feeling like a lab rat
If you prioritize a clean, comfortable atmosphere with easy parking, you might find this place appealing. However, be prepared for potential issues like cigarette smoke and noise, especially if its connected to a casino. Its a mixed bag, so your experience could vary depending on your sensitivity to these factors.
Value (3.4 out of 10)
mentioned by 8% of the guests
While positive feedback on value is quite rare, with only 1 out of 10 comments, there was one instance where a customer was pleasantly surprised when their entire order was comped. This kind gesture certainly made a difference for that individual, though it doesnt reflect the general sentiment. However, the overall sentiment paints a different picture, with a poor score of just 3.4 and customer satisfaction at a very low 10%.
Out of 10 remarks, 7 were negative, frequently mentioning the high price, especially for breakfast, which many felt was a waste of money. Concerns about a cashless society and being asked to round up my check' also surfaced.
Value
10
Reviews
10%
Satisfaction
7
negative
2
neutral
1
positive
Rating distribution
What people like
What people don't like
- Poor value
- Expensive breakfast
- Cashless policy
Often praised
- entire ordershe comp’d the entire order
Frequently criticized
- breakfastTwo of us had breakfast and it cost nearly 50 bucks
- cashless societybusinesses are trying to force you into a cashless society
- money stolenif you want your money stolen
- pricegood lord it's expensive
- round up my checkDon't round up my check just to avoid giving me coins!
- waste of moneycomplete waste of money
If value is a top priority, you might want to reconsider, as many customers found the prices, particularly for breakfast, to be quite high. Be aware of their cashless policy and the potential for a significant bill, as it often disappoints those looking for a good deal.
How are the prices at IHOP?
You’re looking at roughly 26 per person – reported by 89 diners. That puts it in the $21–$30 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average lands in the $21–$30 range, the most common spending bracket for diners was actually a bit lower, in the $11–$20 category. This tells us there’s a good mix of options, from more budget-friendly choices to those closer to the average, making it accessible for various budgets.
This chart shows what people usually spend per person, using the 89 most recent reviews.
Here’s how this restaurant’s value for money stacks up against similar spots in Las Vegas.
Overall, we think the pricing feels quite fair for a Restaurant in Las Vegas, especially with the variety of price points available. It seems like you can find something delicious without breaking the bank.
Customer Reviews: what people think about IHOP
Service Type
- Dine-in
2
Casino Smell Ruins Restaurant Experience
What was your experience at the restaurant? It was a terrible idea to combine the casino with the restaurant. The smell of cigarettes was horrible.
Despite the good service, we will not return! 😔😒
- good service7
- smell of cigarettes1
- casino1
Price per Person
- $41–$50
Visit Type
- Casual Outing
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Terrible Service, No Refund
My experience at this restaurant was extremely negative. The service was so bad that they wouldn't even offer a refund. I strongly advise against purchasing anything from here if you don't want your money stolen.
The food received a score of 1, and the atmosphere was also rated a 1. The wait time was over an hour, and the noise level was very loud, making it hard to hear. The price per person was between $30–50, and the group size was 9+ people.
- price per person5
- group size5
- service1
- refund1
- money stolen1
Visit Type
- Casual Outing
Service Type
- Dine-in
7
Amazing Service, Cold Food
My experience at the restaurant was a mix of excellent service and disappointing food temperature. Our waiter, Alex, was by far the best waitress; she was very professional, well-groomed, and polite. Alex, this was not your fault; you are simply amazing and brought so much greatness to our table.
The only complaint I have is the food temperature being cold to the taste. The cook/cooks need to do better; customers should not have to take their food home to heat it up.
- waiter10
- food temperature2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Friendly Service, Great Casino Dinner
I stopped by for a late-night dinner and had a great experience. My waiter, Roger, was incredibly friendly and polite. The restaurant is conveniently located inside the casino 🎰.
The food was excellent, and the service was top-notch, both receiving a perfect score. The atmosphere was also rated highly, contributing to a pleasant dining experience. It was a quiet environment, making it easy to talk.
- waiter Roger10
- food10
- service10
Visit Type
- Casual Outing
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Great Service and Atmosphere
My experience at the restaurant was very positive. The moment I walked in, the atmosphere felt really nice. We were immediately served and shown to our chairs.
The food was also excellent.
- atmosphere8
- service10
- food10
What IHOP offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
Offerings
- Coffee
- Small plates
- Happy hour food
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually plenty of parking
- Free street parking
- Free parking lot
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What dining options and atmosphere can you expect at IHOP in Downtown East Las Vegas?
At IHOP in Downtown East Las Vegas, you can enjoy breakfast, brunch, lunch, dinner, and dessert with table service and comfortable seating. Catering is also available. The atmosphere is cozy, casual, quiet, and trendy, offering a relaxed setting for your meal.
What accessibility features and service options are available at IHOP on E Fremont St?
IHOP on E Fremont St offers excellent accessibility with a wheelchair accessible entrance, parking lot, seating, and restroom. For service, you can choose from dine-in, takeout, delivery, or curbside pickup. Plus, if you have a furry friend, dogs are allowed in the outside seating area.
What is the overall verdict on IHOP?
IHOP receives an overall score of 5.7, indicating an average experience. While Food (5.7), Service (5.6), and Ambience (6.0) are generally average, Value (3.4) is a notable concern for many diners.
What are some common complaints at IHOP?
Diners frequently mention high prices, with some calling it a “waste of money.” Other concerns include inconsistent food preparation, such as undercooked pancakes or overcooked hashbrowns, and issues with service wait times.
What do customers typically enjoy about IHOP?
Many appreciate the clean and comfortable atmosphere, often describing the place as “clean” and “quiet.” The staff also receives praise for being friendly and attentive, with specific servers often highlighted for excellent service.