Highlights
- Great wine list
oChef » Trevi – San Diego
Trevi - San Diego
Photo from Trevi
Trevi at a glance
San Diego Webster
- 🍝 Italian Restaurant
$$
Price per Person $21–$30
mentioned by 25 of the guests
#746 out of 755 places to eat in San Diego
#19 Italian Restaurant out of 19 in San Diego
Poor
3.3 out of 10
Food
Service
Ambience
Value
518
Reviews
22.4%
Satisfaction
Often praised
- Pleasant atmosphere
- Friendly staff
- Lunch deals
Frequently criticized
- Food inconsistency
- Delivery issues
- Questionable value
The restaurant Trevi is an Italian Restaurant nestled in San Diego’s vibrant Webster neighborhood. You’ll find a welcoming spot where the aroma of authentic Italian dishes fills the air.
This cozy and casual eatery is particularly known for its great wine list, inviting you to pair your meal with the perfect vintage. Whether you’re seeking a quick bite or a leisurely dinner, Trevi offers a delightful culinary escape.
Overview: Introducting Trevi
Trevi presents a mixed experience, where some diners appreciate the effort put into the food, particularly the pizza and pasta dishes. There’s a sense that when it hits, it offers a satisfying Italian meal.
However, the overall experience is often hampered by inconsistent service, with concerns about delivery time and order accuracy. While some find the staff friendly, others report significant issues that detract from the visit.
Poor
3.3
out of 10
518
Reviews
22.4%
Satisfaction
381
negative
21
neutral
116
positive
Trevi’s overall performance registers a low 3.3, indicating significant room for improvement. This is further reflected in a poor Customer Satisfaction of 22.4%, suggesting many diners leave less than pleased.
With 518 total opinions, including 116 positive and a substantial 381 negative, the feedback clearly leans towards dissatisfaction. Looking closer, Food (3.7) is the highest-rated aspect, though still below average, with some positive remarks about pizza and pasta.
However, Service (2.5) and Value (3) both fall into the poor category, often cited for issues like delivery time and overpriced items. Even Ambience (5.3), while the strongest, is only considered average.
What people like
- Pleasant dining atmosphere
- Friendly staff interactions
- Good lunch specials
What people don't like
- Inconsistent food quality
- Unreliable delivery service
- Poor overall value
Given the low Recommendation Score of 3.2, Trevi struggles to consistently deliver a satisfying experience. While some aspects like the ambience and specific lunch specials might appeal, the significant issues with service and food quality are hard to overlook.
If you’re considering Trevi, be aware of the potential for an inconsistent visit, especially concerning delivery and overall value. It might be worth exploring other options if reliability and consistent quality are your top priorities.
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Verdict: Our expert take on Trevi
Food (3.7 out of 10)
mentioned by 88% of the guests
Based on 291 customer remarks, the food here generally leaves much to be desired, with a 3.7 score and only 25.1% customer satisfaction. However, a few bright spots emerged from 73 positive comments. Some diners really enjoyed the hot wings, pizza (when done right), dessert, and pasta dishes, praising their flavor and generous portions.
Unfortunately, the majority of the 203 negative comments paint a different picture. Common complaints revolved around cold food, bland taste, raw dough, and poor quality across various items, including pizza and wings. Many found the food disappointing and inconsistent.
Food
291
Reviews
25%
Satisfaction
203
negative
15
neutral
73
positive
Rating distribution
What people like
- Hot wings praised
- Generous portions
- Flavorful pasta
What people don't like
- Food often cold
- Poor food quality
- Bland, raw taste
Often praised
- foodThe hospitality was amazing, and the atmosphere was warm and comfortable. I particularly enjoyed the delicious food, especially the fresh Caesar salad, buttery homemade rolls, and rich, flavorful pasta dishes. These seriously hit the spot during both of our visits for special occasions.
- pizzaorganic fresh handmade pizza using the freshest ingredients
- breadTheir bread goes really well with their spicy marinera sauce.
- dessertsThe desserts are classic
- good foodI do not want to be spammed at a nice hotel, and this experience will make me avoid this establishment. Focusing on good food and good service would lead to better recommendations. To my surprise, upon moving to another hotel for a night, I found another spam flyer under the door.
- pastaMy experience at Trevi was outstanding. They serve the best pizza in San Diego and also offer very good pasta. I highly recommend this restaurant!
- AlfredoAlfredo last time was amazing
- Caesar saladThe fresh Caesar salad
- Chicken and shrimp CarbonaraChicken and shrimp Carbonara was large portion
- Italian flaircraving an Italian flair in East SD
Frequently criticized
- foodThe wine selection by the glass was very poor. Our overpriced bottles arrived after the food, which was mediocre at best. The worst part is that neither the server nor any manager seemed to care.
- pizzaIt made Tombstone pizzas look gourmet. The pizza was wet in the middle and stuck down to the bottom of the box. I was led to believe it was a supreme pizza, but when it arrived it had only 8 pieces of pepperoni, 8 pieces of sausage, three slices of mushroom, and a couple of pieces of onion.
- wingsUnfortunately, it was downhill from there. The pizza was not good and the wings were just as bad. Considering the quality, the prices were not reasonable.
- food temperaturewhen they finally arrived it wasn't hot
- saucesauce was terrible I didn't taste hardly any spice
- pastapasta was not al dente and was so soft and mushy
- spaghettispaghetti tasted like canned Chef Boyardee
- food qualitythe quality of the food is remarkably different
- lasagnaMy wife knocked, and someone let her in. She was told it would be a few more minutes, then after a few minutes, she was told there was no lasagna and apologized for the wait. What a waste of our time.
- meatballsFor the eggplant parmesan, they simply add a few undercooked slices of eggplant. The meatballs seem to be from Costco, cut in half to appear as three portions. The pizza also suffered from the same bad, cheap sauce, with barely any mushroom or sausage.
With a 3.7 score and only 25.1% customer satisfaction, the food here is a significant gamble. While some enjoyed specific items like hot wings, many reported cold, bland, or poorly prepared dishes. If consistent quality matters, you might want to look elsewhere.
Service (2.5 out of 10)
mentioned by 72% of the guests
Despite a challenging overall picture, some guests did experience positive interactions, praising the friendly staff, good service, and even efficient delivery in 21 positive remarks. It seems that when things go right, the attention and service can be quite commendable, making for a pleasant experience. However, the service here generally falls into the poor category, with a score of 2.5 and a very low customer satisfaction of 13.5%.
A staggering 131 negative comments highlight frequent waiting time issues, rude staff, delivery was late, and unanswered calls, indicating significant room for improvement in consistency and basic customer care.
Service
156
Reviews
13%
Satisfaction
131
negative
4
neutral
21
positive
Rating distribution
What people like
- Friendly staff
- Good service
- Efficient delivery
What people don't like
- Long waits
- Rude service
- Delivery issues
Often praised
- serviceI ordered takeout and received great Italian food. The service was good and fast. I highly recommend this place.
- customer serviceMy experience at this restaurant was truly fantastic! It's a small place that offers excellent customer service and delicious food. I definitely consider it a gem!
- staffthe staff are fantastic
- Friendly staffFriendly staff
- Servicedelivered on time
- attention and serviceattention and service from Mr. Ramiro is superior to none
- cateringTREVI Caters
- deliveryI highly recommend this restaurant. The staff was friendly, and the delivery service was efficient.
- folksthe folks are friendly
- friendly peopleThe hot rolls served for dinner were also incredibly good. Although it's a small place, it's packed with flavor and staffed by friendly people.
Frequently criticized
- waiting timeThe wings were burnt and tasteless, and the pizza was almost slimy. I hate sending food back, but after waiting over an hour for dinner, especially after a long day at the zoo, this was one of the worst experiences. It was the most tasteless food I've had from a restaurant, possibly ever.
- deliveryMy experience with this restaurant's delivery was extremely disappointing. I ordered delivery to my hotel, and it took an unacceptable 1 1/2 hours to arrive. When the food finally got here, it was cold, and to make matters worse, they forgot the soda.
- delivery timeMy experience at this restaurant was incredibly disappointing. The delivery took an hour and 20 minutes, and when the food finally arrived, it was the absolute worst I've ever had. The service was awful; when I politely called to mention the fettuccine Alfredo had no flavor, the response was dismissive: "Don’t eat it, we’re going back.
- orderMy experience was mixed. The food was good, but they got the order wrong. The delivery guy wasn't much help and just said to call the restaurant, so I think they use a service.
- customer serviceexperienced such appalling customer service
- serviceThe delivery guy wasn't much help and just said to call the restaurant, so I think they use a service. I called twice to order, and nobody answered. They called me back, which was odd.
- managerI ask the manager for a refund, they never got back with me
- staff attitudegot a bad attitude from the person who answered
- callsThere were no plates or silverware included. When we tried to call back to complain, we got a recording that the restaurant was not receiving calls. All this grandeur was $27.
- delivery driverthe delivery driver took a phone call in the middle of dropping off our food
If you're considering this spot, be prepared for a gamble on the service. While a few lucky diners report friendly interactions, the overwhelming feedback points to significant issues with wait times, delivery, and overall customer care. It might be best to manage your expectations or look elsewhere if service is a top priority for you.
Ambience (5.3 out of 10)
mentioned by 17% of the guests
When it comes to ambience, this spot lands squarely in the middle, with a score of 5.3, indicating an average experience. Customer satisfaction is a bit mixed at 50%. Many appreciate the overall atmosphere, with 11 positive accounts highlighting cool frescoes, a pleasant aesthetic, and a clean, open, and spacious dining room.
Plus, the free parking is a definite bonus! However, there are 10 reports that paint a less rosy picture. Some found the location to be in a sketchy side of town or described the place as a nasty spot with issues like spider webs.
Theres also concern about it feeling like a "hotel trap" and not the best place to dine in, suggesting the atmosphere isnt always welcoming.
Ambience
22
Reviews
50%
Satisfaction
10
negative
1
neutral
11
positive
Rating distribution
What people like
- Cool frescoes
- Clean, spacious dining
- Free parking available
What people don't like
- Sketchy side of town
- Nasty spot
- Hotel trap
Often praised
- atmosphereThe atmosphere was rated a 4
- AtmosphereAtmosphere:5
- aestheticAesthetic this place would get a 5
- clean, open, and spaciousdining room is clean open and spacious
- cool frescoescool frescoes painted on the walls
- free parkingThey offer free parking
- hidden gemI had the best experience at this cutest little hidden gem! The food is delicious and the customer service is amazing.
- parking spaceThe atmosphere was rated a 4 and the service a 5, with food also receiving a 5. They offer free parking in a lot next to a 7 11 and a wings place, with plenty of parking space.
- pizza boxthe pizza box, it was a st patrick box clovers all over and it's green.
- small placeIt is a small place, but filled with flavor
Frequently criticized
- atmosphereAtmosphere was not great
- flyersMy experience was negatively impacted by unsolicited flyers being spammed under my hotel room door. When I inquired with the front desk, I was informed that this practice is not allowed and that they have previously asked such individuals to leave.
- hotel trapit's a hotel trap
- nasty spotThe place was a nasty spot
- pictures on webPictures on web R Not real
- placeTerrible place
- place to dine inNot the best place to dine in
- sketchy side of townlocated in a sketchy side of town
- spider webswho's spider webs
- trash under doorMy experience at this restaurant was extremely negative. They kept dumping their trash under my door every single night. To make matters worse, a representative from this disgusting restaurant would knock on my door and shove their menu under it while I was naked in my hotel room.
If you're looking for a place with some charming touches like cool frescoes and free parking, it might be worth a visit. However, be prepared for a potentially mixed experience, as its location and overall upkeep have left some customers feeling less than impressed.
Value (3 out of 10)
mentioned by 38% of the guests
It seems when it comes to value, theres a bit of a mixed bag, though leaning heavily one way. Some folks really appreciate the price and specials/deals, noting that the price for a personal pizza is reasonable and the lunch special can be the cheapest meal in town. With 11 positive remarks, a few customers found the prices to be quite fair, even unbeatable for their pizzas.
However, the overall picture for value is quite challenging, with a score of 3 and a customer satisfaction of just 22.4%, indicating a poor experience for many. A significant 37 complaints highlight issues with highly priced items, feeling like a waste of money, and even accusations of overcharge. Many felt their money was wasted, deals didnt add up, and they were often charged full price or more than expected.
Value
49
Reviews
22%
Satisfaction
37
negative
1
neutral
11
positive
Rating distribution
What people like
- Good lunch specials
- Reasonable pizza price
- Great specials/deals
What people don't like
- Highly priced items
- Waste of money
- Feel ripped off
Often praised
- priceThe food was sooo good, and the service was really good too. While the price was higher than I expected, it was well worth it.
- pricesthe prices are reasonable unlike the commerical pizza places
- cheapest mealcheapest meal we've had in San Diego
- lunch specialthe lunch special is the best deal in town
- price for personal pizzathe price for a personal pizza is also reasonable
- specials/dealstrying one of their specials/deals because you get plenty of food
Frequently criticized
- priceThe wine selection by the glass was very poor. Our overpriced bottles arrived after the food, which was mediocre at best. The worst part is that neither the server nor any manager seemed to care.
- pricesThe food is horrible, the customer service is horrible, and they completely lack in Italian cuisine. They charge outrageous prices for what felt like dog food, literally giving me a wilted box of lettuce with croutons.
- time and moneyWhat a waste of time and money
- waste of moneyWaste of money !!!
- $$Don’t waste your $$
- $30Paid $30 and I was better off making it at home
- business licensecheck to see if they even had a business licsense
- cost of the platesamounts of chicken, shrimp, and meatballs is not worthy of the cost of the plates
- dealstheir deals don't add up
- delivery feeinclude the drivers tip in the delivery "$10"
If you're looking for a bargain, you might find a decent lunch special or a reasonably priced personal pizza, but proceed with caution. The overwhelming sentiment suggests that many items are highly priced, leading to a feeling of being ripped off. This spot might disappoint if value is your top priority.
How are the prices at Trevi?
You’re looking at roughly 26$ per person – reported by 25 diners. That puts it in the $21–$30 category. For an Italian Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average sits at 26$, it’s interesting to note that many diners actually spend a bit less, with a good number falling into the $11–$20 range. This suggests a nice mix of options, from more budget-friendly bites to those that push the average up a bit.
Here’s a quick look at what guests spend per person, based on the latest 25 reviews.
See how this restaurant’s value stacks up against similar spots in San Diego.
Overall, we think the pricing feels quite fair for an Italian restaurant, especially with the variety of price points available. It seems like you can find something for different budgets here.
Customer Reviews: what people think about Trevi
Visit Type
- Casual Outing
Service Type
- Dine-in
9
Trevi: Family-Run Gem with Delicious Desserts
My experience at Trevi was wonderful! This family-run establishment specializes in good food, offering a selection of wine, beer, and sangria. Romero is on the premises, ensuring the food is prepared just right.
I highly recommend trying the desserts! Parking is conveniently located right in front of the restaurant. Trevi also offers catering, with their delivery trucks seen all over San Diego and beyond.
The dining room is clean, open, and spacious. I suggest booking a party and mentioning that Rube in the Hood sent you!
- good food8
- desserts9
- clean, open, and spacious8
Visit Type
- Delivery
Group Type
- Family
Group Size
- Small Group
Service Type
- Delivery
1
Aggressive Driver, Consider Other Options
My experience with Trevi was extremely negative due to an incident involving their delivery truck. A Trevi branded delivery truck aggressively tailgated our vehicle, which had our infant son visibly in his car seat. As we signaled to turn off the road to avoid the truck, the driver intentionally sped up, nearly hitting us, before speeding away.
Given the restaurant's already poor reviews, this aggressive behavior seems consistent with their brand. I would advise considering dining elsewhere.
- delivery truck1
- brand1
Price per Person
- $81–$90
Visit Type
- Delivery
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Horrible Experience, Leave Me Alone!
My experience at this restaurant was extremely negative. They kept dumping their trash under my door every single night. To make matters worse, a representative from this disgusting restaurant would knock on my door and shove their menu under it while I was naked in my hotel room.
I just want them to leave me alone!
- trash under door1
- menu under door1
- leave me alone1
Visit Type
- Quick Meal
Service Type
- Takeout
1
Horrible experience with pizza truck
My experience with the pizza truck was horrible. They overcharged me and then acted like nothing happened. It felt very shady.
- overcharge1
- shady1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
6
Good Pizza, Slow Service
My experience at this restaurant was a mixed bag. The pizza and everything else were okay, and the taste was good. However, sometimes the pizza would still not be properly cooked.
Additionally, they take a very long time to pick up to calls, which was a point of frustration.
- pizza6
- taste8
- calls3
What Trevi offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Healthy options
- Late-night food
- Quick bite
- Wine
- Coffee
- Beer
- Small plates
- Vegetarian options
- Alcohol
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
FAQs
What dining options and atmosphere can you expect at Trevi Ristorante & Pizzeria?
At Trevi, you can enjoy a cozy and casual atmosphere perfect for lunch, dinner, or dessert. They offer table service and are good for kids, providing high chairs and a kids’ menu. You can also plan ahead as they accept reservations.
Does Trevi Ristorante & Pizzeria provide convenient service and accessibility features?
Yes, Trevi offers flexible service options including no-contact delivery, takeout, delivery, and dine-in. You’ll find free street parking and a free parking lot, usually with plenty of space. The restaurant is also wheelchair accessible, with an accessible entrance, parking lot, and seating.
What is the overall customer sentiment for Trevi?
Trevi has a low Customer Satisfaction of 22.4%, with a significant number of negative opinions outweighing positive ones, indicating general dissatisfaction.
How does Trevi score across different aspects?
Trevi’s overall score is 3.3. Food (3.7) and Value (3) are rated poorly, while Service (2.5) is particularly low. Ambience (5.3) is the highest, though still only average.
Are there any specific concerns regarding Trevi's service?
Yes, many customers report issues with delivery time, order accuracy, and staff attitude, contributing to the low Service score.