Accessibility
- Wheelchair accessible entrance
oChef » Lucca – San Francisco
Lucca - San Francisco
Photo from Lucca
Lucca at a glance
San Francisco Sunset District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 23 of the guests
#491 out of 2403 places to eat in San Francisco
#16 Sandwich Shop out of 65 in San Francisco
Excellent
8.2 out of 10
Food
Service
Ambience
Value
158
Reviews
86.1%
Satisfaction
Often praised
- Varied sandwiches
- Friendly staff
Frequently criticized
- High prices
- Food inconsistencies
The sandwich shop Lucca, nestled in San Francisco’s vibrant Sunset District, offers you a perfect spot for a quick bite. You’ll find a casual atmosphere where you can grab delicious sandwiches, complemented by a selection of alcohol, including wine and beer.
It’s an ideal destination when you’re looking for a convenient and tasty meal in the city.
Overview: Introducting Lucca
Lucca offers a generally positive experience, particularly noted for its diverse and well-prepared sandwiches. Many appreciate the fresh ingredients and the consistently friendly staff who contribute to a welcoming atmosphere, making each visit a pleasant interaction.
While the overall experience is solid, some find the perceived value a point of contention, and there have been occasional remarks about specific food items or minor service hiccups, such as order accuracy.
Excellent
8.2
out of 10
158
Reviews
86.1%
Satisfaction
20
negative
2
neutral
136
positive
Lucca generally earns high marks, with a strong Restaurant Score of 8.2 and a commendable Customer Satisfaction of 86.1%. This positive sentiment is drawn from 158 customer observations, with 136 positive remarks outweighing 20 negative ones.
Digging deeper, the Service (8.7) stands out for its attentive staff, closely followed by the quality of Food (8.3) and the pleasant Ambience (8.3). However, the Value (5.6) aspect receives a more average assessment, indicating some customers feel the pricing could be more competitive.
What people like
- Delicious, varied sandwiches
- Friendly, helpful staff
- Pleasant, clean setting
What people don't like
- Perceived high prices
- Occasional food inconsistencies
- Minor hygiene concerns
Lucca presents a solid option for those seeking a reliable meal, particularly if you appreciate a good sandwich. With a strong Recommendation Score of 8.3, it generally delivers a satisfying experience.
If you prioritize well-made food and friendly interactions in a clean environment, Lucca is certainly worth considering. Just be mindful of the pricing, as some find it a bit steep for certain items.
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Verdict: Our expert take on Lucca
Food (8.3 out of 10)
mentioned by 98% of the guests
When it comes to the food, this spot truly shines, earning a good score of 8.3 and an impressive good customer satisfaction of 88.7%. Out of 106 remarks, a whopping 94 rave about the incredible sandwiches, fresh ingredients, and the highly praised Dutch crunch bread. Many also appreciate the quality deli meats and wide selection of items.
However, there are a few areas for improvement, noted in 11 comments. Some found the condiments a bit heavy or sloppy, and a few mentioned issues with thick-cut mortadella or bread being too tall. There were also concerns about reduced meat portions and an occasional stale Dutch crunch experience.
Food
106
Reviews
88%
Satisfaction
11
negative
1
neutral
94
positive
Rating distribution
What people like
- Amazing sandwiches
- Fresh ingredients
- Great product variety
What people don't like
- Heavy condiments
- Reduced meat portions
- Stale bread
Often praised
- sandwichesI visit this place daily because they have amazing sandwiches and a great variety of products, many of which are locally made. The staff is awesome and friendly, making every visit a joy.
- beer selectionMy experience at the restaurant was centered around their beer selection. While I didn't try any sandwiches, they offered a nice selection of good beer. I particularly enjoyed a Delirium and a Pliny the Elder.
- breadThe staff member was incredibly friendly while preparing my roast beef sandwich on sliced sourdough with jack cheese, and all toppings except onions. He toasted the bread and melted the cheese, making it super yummy. I also got a veggie sandwich on a wheat roll, which my husband really enjoyed.
- veggie sandwichgrab a great veggie sandwich and it will be delicious
- fresh ingredientsThe fresh ingredients are all top class!
- pastrami sandwichespastrami sandwiches were absolutely delectable
- roast beef sandwichnew baseline for my new favorite roast beef sandwich
- sandwich spotThe Italian and pastrami sandwiches were absolutely delectable. I consider this the #1 sandwich spot in SF. The service and atmosphere were also top-notch, with perfect scores across the board.
- Asahi beerthey also sell Asahi beer
- Dutch Crunch RollThe Dutch Crunch Roll, is actually insane
Frequently criticized
- Dutch crunchDutch crunch and I gotta say it tasted like the bag was left open all night
- beerNow, there's an extra charge of $1 for cheese, and the amount of meat provided has been reduced. Additionally, I've encountered issues with the beer; I've had old, skunky beer from here multiple times, so I advise checking the date before purchasing.
- breadthe bread was too tall
- browniethey forgot to put the brownie in the bag
- condimentsThe condiments were heavy
- deli placesplenty better deli places in SF
- foodtoo high for the food
- meatreduced the amount of meat they provide
- mortadella1 inch thick cut chunks of mortadella on the sandwich
- sandwichThe condiments were heavy. Sloppy, if you will.
If youre hunting for a fantastic sandwich made with fresh ingredients and love a good Dutch crunch, this place is definitely worth a visit. Just be mindful that some find the condiments a bit heavy, and meat portions might vary. Overall, its a solid choice for a tasty meal.
Service (8.7 out of 10)
mentioned by 52% of the guests
When it comes to service, this spot truly shines! With a 8.7 score and a fantastic 86.2% customer satisfaction, its clear guests are happy. Out of 29 comments, 25 are glowing, often raving about the incredibly friendly staff, highlighting the welcoming husband and wife team or owner couple.
Folks consistently praise the excellent customer service, noting how helpful and sweet the employees are, ensuring order accuracy every time. However, its not entirely perfect. A few customers (4 out of 29) did mention some hiccups, like sandwiches being made wrong on occasion.
There were also some concerns regarding employee hygiene, with one instance of an employee hacking and only using a bit of hand sanitizer, which definitely raised an eyebrow.
Service
29
Reviews
86%
Satisfaction
4
negative
0
neutral
25
positive
Rating distribution
What people like
- Friendly, helpful staff
- Consistent order accuracy
- Welcoming owner couple
What people don't like
- Occasional order errors
- Employee hygiene concerns
Often praised
- staffcomplimenting the staff as well. Everyone who works at Lucca's are always super sweet and chatty
- serviceservice was great he told me the most popular sandwichs
- peopleThe people were incredibly friendly
- ServiceService:5
- consistencyMy experience ordering sandwiches from Lucca over the past few months has been outstanding. Lucca is very consistent, and the sandwiches always arrive just as ordered. I'm always angered when my food is incorrect, but that has never happened with Lucca.
- customer serviceExcellent customer service
- deli attendantMy experience at the restaurant was great! I called about their cheese selection, and when I arrived, the deli attendant walked me to the area and gave me the best selection type for my meal prep. They were very helpful!
- employeesthe employees were nice
- employees are always nicethe employees are always nice
- family run shopit's a family run shop
Frequently criticized
- employee hygieneall he did was squeeze a bit of hand sanitizer
- deli hourswish deli was open at night
- sandwiches wronggot 1 of the 4 sandwiches wrong
Overall, if you're looking for a place with genuinely friendly and helpful staff who get your order right most of the time, this is a solid bet. Just be aware that a rare slip-up in order accuracy or a hygiene concern might pop up, but these seem to be isolated incidents.
Ambience (8.3 out of 10)
mentioned by 32% of the guests
The vibe here is definitely a winner, with a strong 8.3 score and customer satisfaction soaring at 85.7%! Out of 14 customer remarks, 12 rave about the delightful atmosphere. Guests particularly loved the option to eat at the sidewalk table, praising the overall atmosphere and the spots cleanliness.
It truly gives off a proper family vibe, making it a beloved community spot with a great location. However, there was one minor hiccup among the 14 comments. One guest noted a less-than-ideal situation near the sandwich station, where someone was eating their own sandwich, getting crumbs everywhere.
While a small detail, its something to keep an eye on for maintaining that otherwise stellar cleanliness.
Ambience
14
Reviews
85%
Satisfaction
1
negative
1
neutral
12
positive
Rating distribution
What people like
- Great atmosphere
- Spotless clean
- Outdoor seating
What people don't like
- Hygiene concern
Often praised
- atmosphereExcellent atmosphere
- locationGreat location because you can explore
- AtmosphereAtmosphere:5
- chalk artchalk art right outside tyat is always a sight to see
- cleanlinessit was clean
- communityI love it so much in this community
- convenience storesurprisingly good convenience store for the size
- family vibeGives out a proper family vibe with the love they show
- place is always cleanthe place is always clean
- sidewalk tableate outside at the sidewalk table
Frequently criticized
- sandwich stationeating her own sandwich right over the sandwich station getting her crumbs everywhere
If you're looking for a place with a fantastic community feel, great outdoor seating, and a clean environment, this spot is definitely worth checking out. Just be mindful of the sandwich station, but overall, it promises a very pleasant experience.
Value (5.6 out of 10)
mentioned by 18% of the guests
When it comes to value, many customers are pleasantly surprised! Based on 9 opinions, with 5 positive, guests frequently rave about the great prices, reasonable prices, and even unbeatable prices for their offerings. While the overall customer satisfaction sits at a rather 55.6%, indicating a mixed bag, the sentiment around pricing is often quite favorable.
However, its not all sunshine and savings. With 4 negative opinions, some patrons have noticed that sandwich prices went up, and a few feel certain items are massively overpriced. The overall score for value is an 5.6, which places it squarely in the average category, suggesting theres room for improvement in consistency.
Value
9
Reviews
55%
Satisfaction
4
negative
0
neutral
5
positive
Rating distribution
What people like
- Great prices
- Reasonable value
- Unbeatable deals
What people don't like
- Prices increased
- Overpriced items
- Cheese upcharge
Often praised
- pricesMy experience at this restaurant was excellent. I was impressed by the excellent deli variety available at unbeatable prices. They offer great Italian sandwiches for under $9, along with tons of other sandwich options.
- great pricesIt's the best sandwich spot in San Francisco. They use fresh bread every morning, offer great prices, and have wonderful people. It's my go-to spot!
- priceMy experience at this restaurant was fantastic! The sandwiches were ridiculously good and priced so well. They are open 9am-11pm everyday as far as I know.
Frequently criticized
- cheesecharge you $1 extra for cheese
- grift youaren't trying to grift you
- priceMassively overpriced
- sandwich pricesSandwich prices went up
If youre looking for a spot with potentially great deals, especially on sandwiches, its worth checking out. However, be mindful that some items might feel a bit pricey, and recent price changes have left a few customers feeling the pinch. Its a mixed bag, so go in with an open mind about what youre willing to spend.
How are the prices at Lucca?
On average, you’ll spend around 16 per person – from 23 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spent, most diners (19 out of 23) landed squarely in that $11–$20 bracket. A few spent a little less, and a few a bit more, but the pricing definitely clusters around that sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 23 reviews.
See how this Sandwich Shop stacks up against similar spots in San Francisco when it comes to value for money.
Overall, for a Sandwich Shop in San Francisco, we think the pricing feels quite fair. Its not the cheapest grab-and-go, but its reasonable for a quality meal, especially given the city.
Customer Reviews: what people think about Lucca
Visit Type
- Casual Outing
Service Type
- Dine-in
3
Disappointing Experience, Fell Off
My experience at this restaurant was quite disappointing. Upon entering, I observed an employee who was coughing significantly. This same employee then left for a smoke break.
We approached a lady who was eating her own sandwich directly over the sandwich station, causing crumbs to scatter. She instructed us to wait for the sandwich chef, who turned out to be the same employee who had been coughing and smoking. I expected him to wash his hands, but he only used hand sanitizer before putting on new gloves.
While I appreciated the fresh gloves, the overall hygiene concern was present. The Dutch crunch I ordered tasted stale, as if the bag had been left open overnight. However, the toppings themselves were good.
This place has really fallen off. I'm giving an extra star for past positive memories.
- toppings7
- employee hygiene2
- sandwich station2
- Dutch crunch1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
9
Best Sandwiches in the Neighborhood!
My experience at this restaurant was fantastic! I had the best sandwiches in the neighborhood. I highly recommend the turkey club with avocado on dutch crunch.
It was a delicious lunch, and the price per person was between $10–20. The service was take-out.
- sandwiches10
- turkey club with avocado10
- dutch crunch9
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
10
Excellent Pastrami, Highly Recommended!
My experience at this restaurant was fantastic! I had one of the best pastrami sandwiches I have ever tasted. It's become my go-to spot whenever I'm working nearby in San Francisco.
I 10/10 recommend stopping here. They also offer a wide variety of other snacks and goodies.
- pastrami sandwiches10
- snacks and goodies8
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
3
Disappointing Second Order Experience
My first experience ordering from this deli via DoorDash was delicious! The porchetta sandwich was beautifully put together, and the chocolate brownie and potato salad were also excellent. Everything was perfect.
However, my second order last night (7/14/25) was a different story. First, they forgot to include the brownie in the bag. I called the store, and they confirmed the mistake.
DoorDash did refund me for the brownie. The real issue, though, was the sandwich. I ordered a Mortadella sandwich with onion and lettuce on Dutch Crunch with mayo, pesto, and mustard.
The condiments were applied too heavily, making it sloppy. More importantly, instead of nicely sliced mortadella, the sandwich contained 1-inch thick chunks of mortadella. I was willing to overlook the missing brownie, but the sandwich preparation was unacceptable.
I did not request heavy condiments, and I question why they would use such large chunks of mortadella when sliced mortadella should have been available. It seemed like they just cut up a large piece of mortadella and put it on the sandwich. Please, do better for your patrons.
- porchetta sandwich10
- chocolate brownie10
- potato salad10
- brownie2
- sandwich1
- mortadella1
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Good Beer Selection, No Sandwiches
My experience at the restaurant was centered around their beer selection. While I didn't try any sandwiches, they offered a nice selection of good beer. I particularly enjoyed a Delirium and a Pliny the Elder.
- beer selection8
- sandwiches5
What Lucca offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Lunch
Offerings
- Alcohol
- Hard liquor
- Wine
- Beer
- Quick bite
Dining options
- Seating
- Lunch
Service Options
- Outdoor seating
- Takeout
- Delivery
Pets
- Dogs allowed inside
- Dogs allowed outside
- Dogs allowed
Atmosphere
- Casual
FAQs
Can you bring your dog to Lucca Food Deli & Wine Shop?
Yes, you can! Lucca welcomes your furry friends. You’ll find that dogs are allowed both inside and outside the establishment, making it a perfect spot for a casual outing with your canine companion in San Francisco’s Sunset District. It’s a truly dog-friendly experience.
What service options and accessibility features does Lucca Food Deli & Wine Shop offer?
At Lucca, you have convenient service options including outdoor seating, takeout, and delivery for your quick bite needs. The sandwich shop also ensures accessibility with a wheelchair accessible entrance, making it welcoming for all guests to enjoy their meal.
How does Lucca generally perform according to customer feedback?
Lucca receives a good overall **Restaurant Score** of **8.2** and **Customer Satisfaction** of **86.1%**. Its **Service** (8.7), **Food** (8.3), and **Ambience** (8.3) are highly rated, though **Value** (5.6) is considered average.
What kind of food items are particularly praised at Lucca?
Customers frequently commend Lucca’s diverse and delicious **sandwiches**, including **pastrami sandwiches** and **roast beef sandwich**, often highlighting the **fresh ingredients** and quality **bread**.
Are there any common concerns or areas for improvement at Lucca?
Some customers have noted concerns regarding the perceived **price** of items, occasional inconsistencies in food quality like stale **Dutch crunch** or reduced **meat** portions, and minor issues with order accuracy.