Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Panda Express – Seattle
Panda Express - Seattle
Photo from Panda Express
Panda Express at a glance
Seattle Crown Hill
- 🥡 Chinese Restaurant
$$
Price per Person $11–$20
mentioned by 46 of the guests
#828 out of 858 places to eat in Seattle
#53 Chinese Restaurant out of 53 in Seattle
Average
4.5 out of 10
Food
Service
Ambience
Value
171
Reviews
34.5%
Satisfaction
Often praised
- Fresh flavorful food
- Excellent value
- Clean atmosphere
Frequently criticized
- Inconsistent service
- Limited seating
- Hygiene issues
The restaurant Panda Express is a Chinese Restaurant located in Seattle’s vibrant Crown Hill neighborhood. If you’re looking for a quick bite that doesn’t compromise on flavor, you’ll find this spot offers a casual atmosphere perfect for any day.
You can easily grab a meal whether you prefer to dine-in, take it to go, or have it delivered right to your door.
Overview: Introducting Panda Express
Panda Express offers a quick meal option where the food often delivers on flavor and is frequently described as fresh. Many appreciate the great value, especially with their rewards system.
However, experiences can vary, with some noting inconsistencies in order accuracy and staff attentiveness. While the culinary offerings generally satisfy, the dining experience itself can be a mixed bag.
Some locations are praised for being a clean place, but others struggle with atmosphere, sometimes lacking a proper seating area, leading to a “to-go” preference.
Average
4.5
out of 10
171
Reviews
34.5%
Satisfaction
103
negative
9
neutral
59
positive
Panda Express registers an overall Restaurant Score of 4.5, placing it in the average category. However, customer sentiment tells a different story, with Customer Satisfaction at a lower 34.5%, indicating a poor overall experience for many.
This notable divergence suggests that while some aspects are well-received, significant issues impact the broader customer base. Diving into specifics, the Food (4.9) stands out as a clear strength, frequently praised for its quality and flavor.
Value (5) also receives high marks, suggesting customers feel they get a good deal. The Ambience (4.8) is generally well-regarded, often noted for cleanliness.
However, Service (3.7) lags behind, drawing the most criticism. These insights are drawn from 171 customer opinions, with 59 positive remarks contrasting with 103 negative observations.
What people like
- Flavorful, fresh food
- Great value for money
- Clean environment
What people don't like
- Inconsistent service quality
- Limited or no seating
- Hygiene concerns
Panda Express presents a mixed offering. While the Recommendation Score of 4.5 suggests an average overall experience, it’s a place where you can often find satisfying, flavorful food at a good price.
It’s particularly suited for those seeking a quick, value-driven meal. However, be prepared for potential inconsistencies in service and a dining environment that might prioritize speed over comfort, with limited seating at some locations.
If you prioritize quick, tasty takeout and value, it’s worth considering, but manage expectations regarding the overall experience.
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Verdict: Our expert take on Panda Express
Food (4.9 out of 10)
mentioned by 87% of the guests
The food here often hits the spot for many, with diners raving about tasty food and fresh dishes. Many appreciate the generous portions and overall great food experience, especially for specific items like Honey Walnut Shrimp and orange chicken. While the food scores an average 4.9, customer satisfaction is poor at 39.8%, indicating a mixed experience.
However, the culinary journey isn't always smooth. With 50 negative remarks compared to 35 positive out of 88 total opinions, concerns frequently arise regarding portion size and a perceived dip in food quality. Issues like dry or tasteless chow mein and orange chicken, along with a lack of freshness, are also noted.
Food
88
Reviews
39%
Satisfaction
50
negative
3
neutral
35
positive
Rating distribution
What people like
- Tasty food
- Fresh dishes
- Generous portions
What people don't like
- Inconsistent quality
- Small portions
- Lack of freshness
Often praised
- foodthey've delivered in both the actual food along with flavor
- FoodFood:5
- Honey Walnut ShrimpHoney Walnut Shrimp and Pepper Chicken with white rice! My freaking favorite!
- Panda Expressgenuinely prefer Panda Express over a lot of other take-out Chinese places
- Panda Express fansMy family and I are Panda express fans for sure
- Pepper ChickenHoney Walnut Shrimp and Pepper Chicken with white rice! My freaking favorite!
- Sweet Fire ChickenSweet Fire Chicken was tasty with just a touch of heat
- chip and tasty Asian dishestasty asian dishes
- chow mein noodlesI like the chow mein noodles
- containersMy experience at this restaurant was fantastic. They actually fill the containers, which is a huge plus compared to other branches like Lake City or Edmonds. The food is consistently fresh and perfectly made.
Frequently criticized
- chow meinchanged their chow mein or didn’t make it right, as mine only had noodles and cabbage
- foodMy experience at this establishment was quite disappointing, primarily due to the crumby food, which I'd only recommend to people I dislike. The service was okay, but the atmosphere receives only one star because there is no actual restaurant; it's located within a QFC.
- noodlesthe noodles are not the same as any other Panda restaurant. They are disgusting. They are dry and very odd tasting.
- cabbageadding so much cabbage to this meal
- food qualitycomplain to Panda about their food quality
- fried ricechewed gum under fried rice
- optionsonly options - Rice and some noodles left
- orange chickenorange chicken doesn’t taste at all
- portion sizesportion sizes were less than when you go in store
- Asian foodI detest this version of Asian food. However, for those who dig it, the south entrance to the store is closed.
If you're seeking specific, well-loved dishes and potentially generous portions, this spot might be worth a try. However, be prepared for inconsistencies in food quality and portion sizes, which could lead to disappointment.
Service (3.7 out of 10)
mentioned by 64% of the guests
While the overall sentiment for service here is quite low, with a score of just 3.7 and customer satisfaction at a mere 23.5%, there are still some bright spots. Out of 51 comments, 12 were positive, praising the helpful app, attentive staff, and managers who provided great service and left some feeling impressed. However, the majority of feedback, with 36 negative remarks, points to significant issues.
Many customers experienced long wait times due to delivery orders being prioritized, leading to rude interactions with staff. Concerns about management, online order mix-ups, and forgotten entrees highlight areas needing serious improvement.
Service
51
Reviews
23%
Satisfaction
36
negative
3
neutral
12
positive
Rating distribution
What people like
- Helpful app
- Attentive staff
- Friendly managers
What people don't like
- Long wait times
- Rude staff
- Order errors
Often praised
- serviceI know they just opened recently, it was pretty busy and the employees were doing great. I had no issues with the service. The food though it wasn't the greatest.
- ServiceService:5
- appMy experience at Panda was absolutely fantastic! The food was FIREEEEEEE, and the app is super helpful with rewards, making it even cheaper. The service and atmosphere were also top-notch, both receiving a perfect 5/5 rating.
- deliverythis particular location is my go-to for ordering delivery
- employeesI know they just opened recently, it was pretty busy and the employees were doing great. I had no issues with the service.
- great serviceTHANK YOU FOR THE GREAT FOOD AND SERVICE!!
- impressedI was overall impressed more than I've ever been
- managerThe manager was so friendly and attentive
- staffstaff took time to explain to me each option. clean place, nice staff
- wait timeWhile it's located inside a QFC, it's perfectly fine to visit just for their food. The food is always relatively fresh, and I rarely have to wait long. There isn't much of a seating area, so I'd definitely recommend getting your meal to-go.
Frequently criticized
- serviceWhen I got home, it turned out they didn't serve me my other entree. Because they wanted to be fast and keep the line from being long, they are very careless and don't serve customers one by one as they should. But they are good at charging; they don't even forget to charge for the bag.
- orderThey canceled my order
- bagthey dont give you a bag to take your food
- staffthe guy who treated me with painted lips served me as if I had asked for gifts
- workersYou treat customers and your workers badly
- Panda staffDO NOT DESERVE TO BE PART OF PANDA STAFF!
- businessThis is incredibly disrespectful! I am happy to go somewhere else, somewhere that they actually want my business and treat me as such. I did not believe that this place could get any worse, but I was wrong.
- business practicesThe place looked dirty, and the workers seemed stressed in the tiny spot, which I suspect is due to bad management. Panda also has questionable and unethical business practices. I would say skip this location!
- closing earlyMust Close at 8-8:30. - only options
- customersYou treat customers and your workers badly
Given the consistently poor score and customer satisfaction, service here seems to be a real gamble. If you're considering a visit, be prepared for potential long waits, order inaccuracies, and possibly less-than-friendly staff. It might be best to manage your expectations or explore other options for a smoother experience.
Ambience (4.8 out of 10)
mentioned by 32% of the guests
When it comes to the vibe, the overall score of 4.8 suggests an average experience, though customer satisfaction is a rather poor 35%. Out of 20 comments, 7 found something to smile about, appreciating a clean place, the general atmosphere, or even a fun fortune cookie message. The proximity to a nearby park was also a plus for some.
However, a significant 10 negative comments paint a different picture. Many guests were disappointed, describing the place as dirty and criticizing the lack of a proper dining area. The setup was often called weird, with no place to sit, leaving customers to eat at a small stand-up counter or even in their car.
Ambience
20
Reviews
35%
Satisfaction
10
negative
3
neutral
7
positive
Rating distribution
What people like
- Clean environment
- Nearby park access
What people don't like
- No dining area
- Limited seating
- Unclean environment
Often praised
- atmosphereAtmosphere:5
- AtmosphereAtmosphere:5
- fortune cookie messageIt was the best! The fortune cookie message was also awesome 😆 'Beautiful things are coming' 💕
- nearby parkto go to nearby park
- north sideHowever, for those who dig it, the south entrance to the store is closed. Park on the north side of the QFC and enter there.
- placeclean place
Frequently criticized
- atmosphereatmosphere gets only one star
- dining areaThe setup was the weirdest I've encountered, and I won't be returning. There was no place to sit, forcing customers to eat in their car as there is no dining area. They have a small stand-up counter with space for only 5 people to quickly eat their food.
- eating in your carunless you are fine eating in your car
- employee transferring veggiesan employee transferring veggies to different containers by their hands alone without gloves
- no where to sitonly to find that there was no where to sit
- placeThe place looked dirty
- place to sitNo place to sit
- south entranceI detest this version of Asian food. However, for those who dig it, the south entrance to the store is closed. Park on the north side of the QFC and enter there.
- stand-up counterSmall stand-up counter
- trip overDisappointing- to say the least. -glad I made the trip over
If a comfortable dining space is important to you, this spot might disappoint due to cleanliness issues and a significant lack of seating. Its best suited for a quick grab-and-go if you dont mind eating elsewhere or at a small stand-up counter.
Value (5 out of 10)
mentioned by 21% of the guests
When it comes to value, many customers appreciate the rewards system and feel they get great value, especially considering its fast food. Some find the rewards make meals even cheaper, leading to a good experience. With 5 positive remarks out of 12 total, theres certainly a bright side here.
However, the overall sentiment is a bit of a mixed bag, with customer satisfaction at 41.7%. Many feel the price per person has become too high, with some dishes being quite expensive, and there are concerns about additional charges. The rewards system also seems to offer less now.
This contributes to an average score of 5, based on 7 negative comments.
Value
12
Reviews
41%
Satisfaction
7
negative
0
neutral
5
positive
Rating distribution
What people like
- Good rewards system
- Great overall value
What people don't like
- High price per person
- Fewer rewards now
- Unexpected charges
Often praised
- fast foodfor fast food mind you
- great valueAlways a great value to order here
- pricesI used to really enjoy this place. It was fast, simple, and had great prices with mostly great service. However, it has now become all about delivery orders.
- rewardsrewards and/or making it even cheaper
- rewards systemLove the rewards system
Frequently criticized
- bigger plate pricethe bigger plate goes from &12:50 to &17:07
- chargethey charge you or you dont get one
- chargingBecause they wanted to be fast and keep the line from being long, they are very careless and don't serve customers one by one as they should. But they are good at charging; they don't even forget to charge for the bag.
- expensive dishesbought the two most expensive dishes and gave me only vegetables
- less rewardsPanda rewards also provide less rewards
- priceCosts me 20$ after tax for 2 medium container
- price per personThe orange chicken did not taste like the usual Panda Express version at all, and to top it off, there was no fortune cookie. For a meal costing $20–30 per person, I expected much better.
If youre a fan of rewards programs and catch a good deal, you might find decent value here. However, be prepared for potentially higher prices and unexpected charges, as many customers feel its become less affordable overall.
How are the prices at Panda Express?
You’re looking at roughly 16 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks actually spend, most meals fall squarely into that $11–$20 bracket, with just a few dipping lower or going a little higher. So, prices are pretty consistent around that sweet spot!
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
How this restaurant’s value stacks up against similar spots in Seattle.
Overall, we think the pricing feels quite fair for a Chinese restaurant, especially since most diners find themselves in that comfortable mid-range. Its a good spot if youre looking for consistent value.
Customer Reviews: what people think about Panda Express
Service Type
- Dine-in
2
Extremely Rude Server
My experience at the restaurant was marred by the extremely rude service from a server named Emily. She did not deserve to be part of the Panda staff.
- server1
- Panda staff1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Noise Level
- Moderate
6
Service Great, Food Needs Improvement
I know they just opened recently, it was pretty busy and the employees were doing great. I had no issues with the service. The food though it wasn't the greatest.
- employees9
- service8
- food2
Price per Person
- $11–$20
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
10
Exceptional Service and Food!
My experience at this restaurant was outstanding. The manager was incredibly friendly and attentive, even offering to cook my food fresh. I was more impressed than I've ever been from any other location.
My family and I are definitely Panda Express fans. WE WANT TO SAY THANK YOU FOR THE GREAT FOOD AND SERVICE! :)
- manager10
- food fresh10
- impressed9
Visit Type
- Food Exploration
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Disappointing Experience with Service and Food
I visited the restaurant about 30 minutes ago and had a disappointing experience. The staff member who served me, who had painted lips, acted as if I was asking for gifts. I ordered the two most expensive dishes, but was only served vegetables in both portions.
- staff2
- dishes3
- expensive dishes3
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Disappointing Portion Sizes at Panda
My experience at this Panda location was disappointing. While Panda is generally good, this particular location's small scoops of each entree for a two-item plate were simply subpar. This is not typical of my previous visits to this location.
I usually don't complain and expect what I've experienced before, but this time it fell short. Hopefully, next time it will be better.
- small scoops3
- two item plate3
What Panda Express offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually plenty of parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
Is Panda Express in Seattle's Crown Hill neighborhood accessible for all guests?
Yes, this Panda Express location is designed with accessibility in mind. You will find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
Is Panda Express a good dining choice for families with children?
Absolutely! Panda Express welcomes families and is considered good for kids. They offer a dedicated kids’ menu and provide high chairs, making it a convenient and enjoyable spot for your entire family.
How is Panda Express generally rated by customers?
Panda Express holds an overall Restaurant Score of 4.5, indicating an average experience. While Food (4.9) and Value (5) are highly rated, Ambience (4.8) is also strong, but Service (3.7) often falls short, contributing to a lower customer satisfaction.
What do customers appreciate most about the food at Panda Express?
Customers frequently praise the food for its flavor and being consistently fresh. Many also appreciate that containers are well-filled, offering good portions of their favorite Asian dishes.
What are some common complaints regarding the dining experience at Panda Express?
Common complaints include inconsistent service, such as order errors or unhelpful staff. Additionally, some locations lack proper seating, forcing customers to eat elsewhere, and there are occasional concerns about cleanliness.