Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Anza Vista
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 21 of the guests
#2365 out of 2403 places to eat in San Francisco
#56 Sandwich Shop out of 65 in San Francisco
Average
4.2 out of 10
Food
Service
Ambience
Value
159
Reviews
31.4%
Satisfaction
Often praised
- Consistent sandwiches
- Clean environment
- Ample parking
Frequently criticized
- Poor value
- Inconsistent service
- Limited availability
The restaurant Subway in San Francisco’s Anza Vista neighborhood is your go-to spot for a quick and satisfying meal. This popular sandwich shop offers a fantastic array of healthy options, making it easy to grab a nutritious bite on the go.
Whether you’re looking for vegetarian choices or just a speedy lunch, you’ll find something delicious here. The casual atmosphere ensures a relaxed dining experience, perfect for any time of day.
Overview: Introducting Subway
Subway offers a quick bite, often praised for its general cleanliness and convenient parking. Many appreciate the ability to get a consistent sandwich tailored to their liking, with some positive remarks about the staff’s friendly demeanor.
However, some diners find the overall value proposition less appealing, citing concerns about portion sizes and perceived high prices. There are also mixed experiences regarding service consistency and the availability of certain menu items.
Average
4.2
out of 10
159
Reviews
31.4%
Satisfaction
94
negative
15
neutral
50
positive
Looking at the overall picture, Subway holds an average Restaurant Score of 4.2, but customer satisfaction sits at a rather low 31.4%. This notable divergence suggests that while some aspects are acceptable, a significant portion of patrons leave feeling disappointed.
This feedback comes from 159 customer observations, with 94 negative comments outweighing 50 positive ones. Diving deeper, Food scores an average (4.4), with many appreciating a reliable sandwich, though portion sizes and bread quality sometimes fall short.
Service is rated poorly (3.9), frequently cited for inconsistent staff interactions. Ambience is average (5.2), often noted for cleanliness and parking, while Value is a clear weak point (2.9), with many feeling overcharged or frustrated by coupon issues.
What people like
- Consistent sandwich quality
- Clean environment
- Ample parking
What people don't like
- Poor value for money
- Inconsistent service
- Limited item availability
If you’re seeking a quick, customizable meal with reliable sandwich options and appreciate a clean setting, Subway can still be a convenient choice. However, be mindful of potential inconsistencies in service and the perceived value for money, which often falls short for many customers.
With a Recommendation Score of 4.4, it suggests that while it serves its purpose for some, it’s not a universally satisfying experience. It might be worth a visit if you know exactly what you want and manage expectations regarding pricing and service consistency.
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Verdict: Our expert take on Subway
Food (4.4 out of 10)
mentioned by 59% of the guests
Lets talk food! Many customers genuinely appreciate the core offerings, with 17 positive remarks out of 59 total. Youll find praise for the sandwich quality, often described as delicious and consistent, with some highlighting the Sweet Onion Teriyaki and overall taste.
It seems when your order is spot on, you can get a great sandwich made exactly to your liking, even a healthy alternative. However, the food experience is a mixed bag, scoring an average 4.4, yet customer satisfaction sits at a poor 28.8%, with 34 negative comments. Many complaints target small portions and serving sizes, often noting a lack of meat or stale bread.
Frequent issues include limited ingredients availability and even watered-down soft drinks, pointing to significant inconsistencies.
Food
59
Reviews
28%
Satisfaction
34
negative
8
neutral
17
positive
Rating distribution
What people like
- Delicious custom sandwiches
- Healthy food alternative
- Consistent taste
What people don't like
- Skimpy portion sizes
- Stale bread/ingredients
- Limited item availability
Often praised
- foodfood were all rated a 5 out of 5
- sandwichgetting a decent and consistent sandwich every time
- Sweet Onion Teriyakiprepped my six-inch Sweet Onion Teriyaki
- cookiemy 1 cookie
- delicious sandwichdelicious sandwich
- extra onions and oliveswith extra onions and olives
- great sandwichDespite closing in 10 minutes, the staff were very friendly. Thank you guys for the great sandwich. The customer service was great, and there was tons of parking.
- healthy alternativea healthy alternative to typical fast food
- kind of sandwichI always get the kind of sandwich I want
- sandwich at homeMy experience at this restaurant used to be a good deal for sandwiches, but now it's overpriced and they are cheap on the serving sizes. I feel I can make a better sandwich at home for less.
Frequently criticized
- Italian breadMy friend's order looked better, though she felt she usually received more turkey. Her main disappointment was that the untoasted Italian bread was a little dry and hard on one end. The food quality and portion sizes were unsatisfactory.
- breadbread and veggies tasted stale
- portionsBut the portions 🤣🤣🤣🤣. I call this a fraud.
- sandwichesMy experience at this restaurant used to be a good deal for sandwiches, but now it's overpriced and they are cheap on the serving sizes. I feel I can make a better sandwich at home for less.
- Cherry Pepsinoticed it wasn’t the normal Pepsi
- FoodFood:1
- availabilityWhile the service and atmosphere were good, the limited availability of menu items was a significant drawback. I had little to nothing available, which made my coupon practically useless. Consequently, I ended up with a simple turkey sandwich.
- bread and sauceAll bread and sauce
- bread optionsThe customer service was poor, with a lady who was rude. They also have limited toppings and bread options. To make matters worse, their soft drinks were only 80% filled, with the rest being water.
- chicken breastAsking for chicken breast - "We haven't had that for a month and a half!"
If youre lucky, you might get a delicious, custom-made sandwich that hits the spot. But be prepared for potential disappointment regarding portion sizes, ingredient availability, and overall value. Its a bit of a gamble, so manage your expectations.
Service (3.9 out of 10)
mentioned by 83% of the guests
On the bright side, some customers have praised the worker and employees, noting their friendly demeanor and welcoming gestures. Many found the staff to be quite good, with some even going above and beyond to ensure a positive experience. There were 23 positive remarks highlighting quick and friendly service from the server and team.
However, the overall picture for service is quite challenging, with a score of just 3.9 and a poor customer satisfaction of 32.9%. A significant 44 negative comments point to issues like worst customer service ever, rude and disrespectful attitude, and snappy employee attitude, often involving disrespect and impatience from staff members. This suggests a need for considerable improvement.
Service
70
Reviews
32%
Satisfaction
44
negative
3
neutral
23
positive
Rating distribution
What people like
- Friendly staff
- Welcoming gestures
- Fast service
What people don't like
- Rude staff attitude
- Poor customer service
- Disrespectful treatment
Often praised
- servicewent above and beyond to make sure the sub was to my liking
- staffMy experience at this restaurant location has been inconsistent due to frequent item shortages. While the staff is usually quite friendly, this specific location often runs out of various items. In my past five visits, I was only able to order my desired item two times.
- customer serviceThat was really great customer service
- app orderordered through the app and it was waiting for me
- employeesThey employees are pretty good
- experienceQuick experience
- familyThe hardworking family that runs this Subway is courteous and friendly.
- guy at the counterthe guy at the counter was super nice
- male serverthe male server waved to us in a welcoming gesture
- owner and his familyThe owner and his family are awesome!
Frequently criticized
- staffMy experience at this restaurant was marked by very rude and unprofessional staff. I was disappointed with how I was treated.
- customer serviceyour staff could benefit from better training in customer service
- restroom accessrefuse me to use the restroom just because I didn't buy anything
- employeeone of your employees come from the back, size me up, and accuse me of stealing
- serviceMy experience at this restaurant was quite negative due to the service I received.
- APP issueI was a casualty of their Oct 20 APP issue. I placed my order and my payment was taken from a gift card, but I never received my sandwich.
- ServiceService:1
- Subway appI downloaded the app and it worked for a few days. However, after that, the Subway app refuses to let me sign in. None of the Subway outlets have a clue as to whom to guide me to.
- Subway outletsSubway outlets have no clue
- attitudeBad attitude and customer services ever experienced
When it comes to service, this place is a mixed bag, leaning heavily towards disappointment. While some staff are friendly, be prepared for a high chance of encountering rude or unhelpful employees. If service is a top priority for you, you might want to consider other options.
Ambience (5.2 out of 10)
mentioned by 30% of the guests
Based on 18 customer remarks, the ambience here presents a bit of a mixed picture, landing an average score of 5.2. Many guests appreciate the good atmosphere, often highlighting the cleanliness and convenient parking, with mentions of tons of parking and free parking. The location also gets positive nods for being clean, with 9 positive opinions.
However, with customer satisfaction at a 50%, there's clearly room for improvement. The bathroom is a recurring concern, with issues ranging from cleanliness to being locked or having an unusual toilet style. Some found the overall Atmosphere lacking, with 7 negative opinions pointing to these areas, including workers not maintaining hygiene.
Ambience
18
Reviews
50%
Satisfaction
7
negative
2
neutral
9
positive
Rating distribution
What people like
- Ample free parking
- Good cleanliness
- Positive atmosphere
What people don't like
- Bathroom issues
- Poor atmosphere
- Inconsistent spot
Often praised
- atmosphereThe atmosphere... were all rated a 5 out of 5
- bathroomThey have a bathroom and it's usually clean
- cleanlinessVery clean
- free parkingThey have free parking too
- locationthe location was clean
- parkingalways plenty of parking
- tons of parkingThank you guys for the great sandwich. The customer service was great, and there was tons of parking. The sandwich was delicious.
Frequently criticized
- bathroomCDC are not allowing bathrooms even if you’re a customer
- AtmosphereAtmosphere:1
- spotfar not the best spot
- toilet styleToilet has “secret” flow away style
- workersworkers didn’t wash their cleanly after cleaning restroom
If easy parking and a generally clean spot are important to you, the ambience might be acceptable. However, be prepared for potential bathroom issues and a somewhat inconsistent atmosphere, as the feedback is quite divided. It's an average experience, so manage your expectations accordingly.
Value (2.9 out of 10)
mentioned by 22% of the guests
When it comes to value, theres a slim silver lining, with one customer finding a clever trick: their meal could actually come out cheaper by adding two cookies. This rare positive sentiment, though conditional, suggests that some patrons might discover unexpected ways to save a little. However, the overall picture for value is quite bleak, reflected in a score of 2.9, which is firmly in the poor range.
Many customers express deep frustration, citing issues with coupons not being accepted and feeling overcharged for items, impacting the perceived price. Payment problems, especially concerning gift card' usage, also contribute to a very low customer satisfaction of 8.3%, based on 1 positive versus 9 negative remarks out of 12 total comments.
Value
12
Reviews
8%
Satisfaction
9
negative
2
neutral
1
positive
Rating distribution
What people like
What people don't like
- Coupons not accepted
- Overpriced items
- Payment problems
Often praised
- mealif I get 2 cookies my meal will come out cheaper
Frequently criticized
- couponsEvery week, we receive coupons for Subway. It's absolutely ridiculous that they accept them. No wonder they are closing 400+ stores.
- gift cardI've been trying to get a refund for over a week now, but their on-line customer support is not friendly. Does anyone know how to get a refund in a gift card?
- offersthey don’t take their offers
- overchargedI was overcharged for a medium soda
- paymentpayment taken from gift card, but no sandwich
- priceit's overpriced
- small drinkbuy small drink of water which cost 2,38$.
- storesIt's absolutely ridiculous that they accept them. No wonder they are closing 400+ stores.
If you're looking for good value, this might not be your best bet. Many find the pricing confusing and deals hard to come by, often feeling overcharged. Be prepared for potential frustration with coupons and payment methods if you decide to visit.
How are the prices at Subway?
You’re looking at roughly 17 per person – reported by 21 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, most guests are right in that $11–$20 sweet spot, with a few venturing a bit higher.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Sandwich Shop, especially considering it’s in San Francisco. It offers a good balance for a quality quick bite.
Customer Reviews: what people think about Subway
Visit Type
- Delivery
Service Type
- Delivery
1
Disrespectful Service on Halloween Shift
My experience at Subway was extremely negative due to the disrespectful behavior of the day shift employee on Halloween. As a delivery driver, I went to pick up an order and asked to use the restroom. The employee stated it was only for customers and that I, as a delivery driver, was not a customer.
This lady was mannerless and did not show any respect. 😡😡😡
- restroom access1
- staff attitude1
- respect for drivers1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
Gift Card Refund Nightmare
I was a casualty of their Oct 20 APP issue. I placed my order and my payment was taken from a gift card, but I never received my sandwich. I've been trying to get a refund for over a week now, but their on-line customer support is not friendly.
Does anyone know how to get a refund in a gift card?
- APP issue1
- payment2
- refund1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
3
Disappointing Portions and Stale Bread
I visited this restaurant expecting a good meal, but my experience was disappointing. If I wanted just (questionably stale) bread, I would have gone to a bakery. Previously, they skimped on produce, but now it's the meat.
I ordered the footlong promo (2nd for $1) and observed two employees making orders right after I paid, with no other customers in the store. A steak footlong is supposed to get two scoops, but mine had maybe one scoop, forcing me to search through the sauce for it. My friend's order looked better, though she felt she usually received more turkey.
Her main disappointment was that the untoasted Italian bread was a little dry and hard on one end. The food quality and portion sizes were unsatisfactory.
- friend's order5
- Turkey5
- Service5
- bread2
- meat3
- steak footlong3
Price per Person
- $31–$40
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
2
Frustrating Ingredient Shortages
My experience at this restaurant was quite disappointing due to a consistent lack of ingredients. At 11: 00 in the morning, they only had wheat bread available, which is unacceptable. I was unable to order the first two sandwiches I requested because they lacked the necessary ingredients.
There was no compensation offered for these compromises. As a picky eater who dislikes wheat bread, being forced to accept something I don't like is frustrating. If I had more time during my lunch break, I would have gone elsewhere.
I made the poor choice of coming here expecting they would have what I like, but unfortunately, this seems to be a common occurrence at this location.
- ingredients1
- wheat bread2
- sandwiches1
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
6
Great Food, Poor Customer Service
I visited your store around 9: 45 PM and unfortunately had a disappointing experience. The staff member on duty was quite rude. I asked for veggie patties in my sandwich, but he refused to include them, saying he was lazy to warm up the veggie patty even though I was charged for a veggie patty sandwich.
Your food is genuinely great, which is why I keep coming back. But I believe your staff could benefit from better training in customer service. I understand the store closes at 10 PM and the employee may have been eager to leave, but customers aren’t coming in for free food—we’re paying and deserve respectful service.
Please consider addressing this with your team so future visits reflect the quality of your food and your brand.
- food9
- staff member2
- veggie patties2
- customer service3
What Subway offers
Crowd
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Subway in Anza Vista accessible for everyone?
Yes, this Subway location at 2675 Geary Blvd E-103 is designed with accessibility in mind. You will find a wheelchair accessible entrance, a dedicated wheelchair accessible parking lot, and comfortable wheelchair accessible seating, ensuring a welcoming experience for all guests.
What dining options and amenities does this Subway offer for families?
This Subway is great for kids, offering a dedicated kids’ menu. You can enjoy breakfast, lunch, or dinner with counter service, or opt for takeout, delivery, or even curbside pickup. There’s also a restroom available for your convenience.
How does Subway generally perform according to customer feedback?
Subway receives an average Restaurant Score of 4.2, but customer satisfaction is quite low at 31.4%. While Ambience (5.2) and Food (4.4) are considered average, Service (3.9) and especially Value (2.9) are areas where many customers express significant disappointment.
What do customers appreciate most about their experience at Subway?
Many customers consistently praise Subway for its cleanliness and the convenience of ample parking. The ability to get a consistent and customizable sandwich is also frequently highlighted as a positive aspect.
What are the main frustrations customers encounter at Subway?
Common frustrations include the perceived poor value due to high prices and small portions, as well as issues with coupon acceptance. Inconsistent service and the limited availability of certain menu items or bread options also frequently lead to negative experiences.