Accessibility
- Wheelchair accessible entrance
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco South of Market
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 10 of the guests
#2381 out of 2403 places to eat in San Francisco
#61 Sandwich Shop out of 65 in San Francisco
Poor
3.8 out of 10
Food
Service
Ambience
Value
52
Reviews
26.9%
Satisfaction
Often praised
- Friendly staff
- Clean space
- Fresh vegetables
Frequently criticized
- Poor food
- Limited seating
- Order errors
The sandwich shop Subway in San Francisco’s vibrant South of Market neighborhood offers you a convenient and satisfying dining experience. You’ll find a wide array of healthy options, perfect for a quick bite whether you’re grabbing breakfast, lunch, or dinner.
This casual spot provides counter service and is known for its fresh ingredients, making it an ideal choice when you’re looking for a wholesome meal on the go.
Overview: Introducting Subway
Subway offers a quick meal option, often highlighted by its friendly and helpful staff and a generally clean environment . While some appreciate the ability to customize with good for lots of vegetables , the overall experience can be quite inconsistent.
However, the restaurant faces challenges, particularly concerning lowest quality ingredients and a small location that often lacks adequate dining space. These issues can detract significantly from the convenience and positive interactions customers might otherwise have.
Poor
3.8
out of 10
52
Reviews
26.9%
Satisfaction
35
negative
3
neutral
14
positive
Subway’s overall performance indicates room for improvement, with a Restaurant Score of 3.8 and Customer Satisfaction at a low 26.9%. These figures suggest that many patrons leave feeling underwhelmed.
The sentiment is largely driven by 35 negative observations compared to just 14 positive ones, out of 52 customer remarks. Looking closer at specific aspects, Food (3.2) receives the lowest marks, often cited for quality concerns.
Service (3.9) also struggles, despite some positive interactions. Both Value (4.3) and Ambience (4.3) fare slightly better, indicating they are perceived as average rather than a strong point.
What people like
- Friendly, helpful staff
- Clean environment
- Good vegetable options
What people don't like
- Low food quality
- Small dining area
- Inaccurate online orders
Given the consistent feedback, Subway presents a mixed bag. While you might encounter friendly staff and appreciate the Special of the DAY for its price, be prepared for potential drawbacks.
The Recommendation Score of 3.9 suggests it’s not a standout choice. If you prioritize speed and a quick, customizable vegetable-heavy sandwich, it might suffice.
However, for a consistently satisfying meal or comfortable dining experience, you might find yourself looking elsewhere. Consider it for a quick bite, but manage your expectations.
Similar Restaurants in San Francisco
- Sandwich Shop
9.2
out of 10
out of 10
187
95.7%
- $$
- Excelsior
- Food
- Service
- Ambience
- Sandwich Shop
9.1
out of 10
out of 10
513
94.5%
- €€
- North Beach
- Food
- Service
- Ambience
- Sandwich Shop
9.1
out of 10
out of 10
363
95.6%
- $$
- Panhandle
- Food
- Service
- Ambience
- Sandwich Shop
8.9
out of 10
out of 10
386
89.1%
- $$
- Haight-Ashbury
- Food
- Service
- Ambience
- Sandwich Shop
8.9
out of 10
out of 10
549
93.1%
- $$
- Outer Richmond
- Food
- Service
- Ambience
- Sandwich Shop
8.9
out of 10
out of 10
282
93.3%
- $$
- North of Panhandle
- Food
- Service
- Ambience
Verdict: Our expert take on Subway
Food (3.2 out of 10)
mentioned by 65% of the guests
When it comes to the food, there are a few bright spots, with some appreciating the care taken in sandwich art and the availability of lots of vegetables for their subs. One customer even received a generous footlong sub for free due to a kind interaction. However, these positive remarks are few, with only 3 positive comments out of 17 total observations.
Unfortunately, the overall sentiment for the food is quite low, reflected in a score of 3.2, which is considered poor, and a customer satisfaction of only 17.6%, also poor. Many of the 12 negative remarks highlight issues with meat portions, lowest quality ingredients, and a generally bad taste. Customers also noted problems with American cheese, incorrect toppings, and missing sandwich sauce.
Food
17
Reviews
17%
Satisfaction
12
negative
2
neutral
3
positive
Rating distribution
What people like
- Sandwich art appreciated
- Generous vegetable portions
What people don't like
- Missing meat portions
- Poor quality ingredients
- Inedible food quality
Often praised
- footlong subI introduced myself and mentioned I was also from Delhi. She smiled, asked about my trip and stay, and then generously gave me another footlong sub for free. She was very humble and kind.
- sandwich arttake pride in there sandwich art
- vegetablesGood for lots of vegetables on your sandwich
Frequently criticized
- meatI’m pretty sure the lady gave me half the meat that this sub is supposed to have. I’ve been having this same sandwich for years and there’s no meat on this thing!
- American cheeseshe only put 2 pieces of American cheese
- Veggie Delite sandwichreceived one piece of dry flatbread and a piece of cheese
- food qualitycomical ... and inedible
- ingredientslowest quality ingredients I've encountered
- meat/cheesemeat/cheese in my last sub from here was terrible
- sandwich" They seemed more interested in arguing with a customer than resolving the issue. Consequently, I left without the sandwich I had ordered. The line continued to grow, and a simple solution of providing a bowl would have sufficed.
- sandwich saucehis sandwich was missing sauce
- soda fountainMy experience at this restaurant was limited by its small location, which offered almost no place to eat. Additionally, the soda fountain was out of ice, which was a significant inconvenience.
- tasteleft, literally speaking, a bad taste
If you're considering dining here, be aware that the food quality is a significant gamble. While some find decent vegetables and appreciate the sandwich art, the overwhelming feedback points to issues with meat portions and low quality ingredients. You might want to look elsewhere if consistent, high-quality food is your priority.
Service (3.9 out of 10)
mentioned by 76% of the guests
When it comes to service, it seems like a real mixed bag here, with an overall score of just 3.9, which is considered poor. While some customers, based on 7 positive comments, praised the friendly staff, an Awesome Sandwich Artist, and helpful gentlemen, finding their interactions kind and even receiving a free sub, the overall customer satisfaction sits at a low 31.8%, also in the poor range. However, the majority of feedback, with 14 negative mentions, points to significant issues.
Many experienced a bad service attitude, unfriendly tone, or encountered a rude lady. Problems also arose with online orders being inaccurate, the restaurant being closed earlier than advertised, and horrible customer service leading to frustrating experiences like orders given to the wrong person or refusal to remake a sandwich.
Service
22
Reviews
31%
Satisfaction
14
negative
1
neutral
7
positive
Rating distribution
What people like
- Friendly, helpful staff
- Awesome Sandwich Artist
What people don't like
- Rude service attitude
- Incorrect orders
- Unexpected closures
Often praised
- staffThere are several Subways nearby, and I've tried many in the area. While the staff here are nice, this particular location has the lowest quality ingredients I've encountered. My last two visits have both left, literally speaking, a bad taste.
- Sandwich ArtistAwesome Sandwich Artist!!!!
- customer serviceprovide customer service with an Asian SMILE!
- gentleman servingThe gentleman serving you there is very helpful and friendly
- ladyShe smiled, asked about my trip and stay, and then generously gave me another footlong sub for free. She was very humble and kind. I still remember these small things which made a significant positive change to my experience.
- serviceMy experience at this restaurant was marked by friendly and helpful staff, a clean environment, and quick service. I visited a couple of times during my stay in the city.
Frequently criticized
- opening hoursMy experience was frustrating due to incorrect information. Your Google Maps opening hours are wrong. You don’t close at 11 PM but at 10 PM.
- closedI went there at 9.40PM and it was already closed
- customer serviceHorrible customer service
- employeesthe employees told me that they couldn't give me a boal
- experienceVery rude and bad experience
- jobshe just did not do her job
- online orderOnline order was completely inaccurate
- ordermy order was given to the wrong person
- remake orderrefusing to make another sandwich after giving it away
- rude ladyVery rude lady at the front
If you're looking for reliable, friendly service, you might want to proceed with caution, as the overall experience seems quite inconsistent. While some individuals shine, there are too many reports of rudeness, incorrect orders, and unexpected closures to guarantee a smooth visit.
Ambience (4.3 out of 10)
mentioned by 29% of the guests
When it comes to ambience, there are a few bright spots! Guests appreciate the 3 positive remarks out of 10 total, highlighting a generally clean environment, a great location, and an enjoyable dining area outside, especially for those who like a lively traffic view. These aspects certainly add a pleasant touch to the overall experience.
However, the overall picture for ambience is a bit of a mixed bag, with a score of 4.3 (average) and customer satisfaction at a poor 30%. Many of the 7 negative comments highlight significant issues with the small location and very limited seating, making it tough to find a place to sit or eat. Guests also felt the dining area could be cleaner.
Ambience
10
Reviews
30%
Satisfaction
7
negative
0
neutral
3
positive
Rating distribution
What people like
- Great location
- Outdoor dining area
What people don't like
- Limited seating
- Small dining area
- Needs more cleanliness
Often praised
- dining area outsideI enjoyed the dining area outside with the traffic view
- environmentMy experience at this restaurant was marked by friendly and helpful staff, a clean environment, and quick service. I visited a couple of times during my stay in the city.
- locationLocation is great where there is a lot of traffic around
Frequently criticized
- branchthe branch too
- dining areaDining area is small
- placeThe place can be cleaner than that
- place to eatMy experience at this restaurant was limited by its small location, which offered almost no place to eat. Additionally, the soda fountain was out of ice, which was a significant inconvenience.
- place to sitgood luck finding a place to sit
- seatingMy experience at this restaurant was disappointing due to significant issues with my online order. The location itself is small with very limited seating. The online order was completely inaccurate; the toppings were so different from what was specified that it was comical and ultimately inedible.
- small locationlimited by its small location
If youre looking for a spot with a great location and dont mind grabbing a quick bite outside, it might work. But be prepared for a potentially cramped experience with very limited seating, which could be a dealbreaker if you plan to dine in comfortably.
Value (4.3 out of 10)
mentioned by 18% of the guests
When it comes to value, its a bit of a mixed bag here. While the overall score for value sits at an average 4.3, theres a silver lining if you know where to look! Based on 1 positive observation, the Special of the DAY really stands out, with one diner exclaiming how affordable it is.
However, customer satisfaction for value is quite low at 33.3%, indicating a poor experience for many. With 2 negative comments, some feel that certain items are a waste of money, and overall, their prices are a little higher compared to competitors. It seems the general pricing structure is a concern for guests.
Value
3
Reviews
33%
Satisfaction
2
negative
0
neutral
1
positive
Rating distribution
What people like
- Affordable daily special
What people don't like
- High prices
- Poor overall value
Often praised
- Special of the DAYSpecial of the DAY is only $6.99!
Frequently criticized
- $10An actual waste of $10
- pricestheir prices are a little higher than their competitors
If you're looking for a deal, definitely check out the daily special, as that seems to be where the value shines. Otherwise, be prepared that some regular menu items might feel a bit pricey compared to what you get, potentially leading to disappointment.
How are the prices at Subway?
On average, you’ll spend around 14 per person – from 10 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Most guests are indeed spending in that $11–$20 bracket, with only a few opting for cheaper bites, showing prices are quite focused around the average.
Here’s a quick look at what guests spend per person, based on the latest 10 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
For a Sandwich Shop in San Francisco, we think the pricing feels fair. It’s not the cheapest, but it offers good value for a quality quick meal.
Customer Reviews: what people think about Subway
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Friendly Staff, Clean, and Quick Service
My experience at this restaurant was marked by friendly and helpful staff, a clean environment, and quick service. I visited a couple of times during my stay in the city.
- staff9
- environment9
- service9
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Awesome Sandwich Art & Service!
My experience at this restaurant was fantastic! The Sandwich Artist was awesome and truly took pride in their sandwich art. I also received excellent customer service with a genuine Asian smile.
The Special of the DAY was a great deal at only $6. 99!
- Sandwich Artist10
- sandwich art9
- customer service9
Service Type
- Takeout
2
Bad service attitude
My experience at this restaurant was marked by bad service attitude and an unfriendly tone. I am unsure why such a person was hired for service.
- service attitude2
- unfriendly tone2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Meat Portion Size
My experience at this restaurant was disappointing. I’m pretty sure the lady gave me half the meat that this sub is supposed to have. I’ve been having this same sandwich for years and there’s no meat on this thing!
- meat2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
2
Rude Service, Poor Cheese Portion
My experience at this restaurant was very negative due to the rude lady at the front, who served me as #40. I ordered a 12-inch item and was shocked to find only two pieces of American cheese. I questioned if this was the new policy or if she simply didn't do her job properly.
The service was very rude, leading to a bad experience. I absolutely do not recommend this location.
- rude lady1
- American cheese2
- job2
What Subway offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What service options are available at Subway in San Francisco?
At Subway on Bush St, you have several convenient service options to choose from. You can enjoy your meal inside with dine-in service, grab your order quickly with takeout, or have it delivered right to you. For added convenience, curbside pickup is also available, ensuring you can get your fresh sandwich with ease.
Does Subway in South of Market offer healthy choices and options for kids?
Yes, Subway in San Francisco’s South of Market neighborhood is well-known for its healthy options, allowing you to customize your meal to fit your dietary preferences. Additionally, it’s a great spot for families, as they provide a dedicated kids’ menu, making it good for children of all ages.
What is the overall customer sentiment for Subway?
Subway receives a Restaurant Score of 3.8 and Customer Satisfaction of 26.9%. While Value (4.3) and Ambience (4.3) are considered average, Service (3.9) and especially Food (3.2) fall short in customer perception.
What do customers appreciate about Subway?
Many customers highlight the friendly and helpful staff and a clean environment . Some also appreciate the good for lots of vegetables options and the Special of the DAY for its value.
What are the main concerns customers have about Subway?
Frequent issues include lowest quality ingredients and inaccurate online orders . The small location with limited seating and incorrect opening hours also contribute to negative experiences.