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oChef » Torraku Ramen – San Francisco
Torraku Ramen - San Francisco
Photo from Torraku Ramen
Torraku Ramen at a glance
San Francisco Union Street
- 🍜 Ramen Restaurant
$$
Price per Person $21–$30
mentioned by 114 of the guests
#615 out of 2403 places to eat in San Francisco
#1 Ramen Restaurant out of 18 in San Francisco
Good
8 out of 10
Food
Service
Ambience
Value
520
Reviews
80%
Satisfaction
Often praised
Frequently criticized
The restaurant, a delightful Ramen Restaurant in San Francisco’s vibrant Union Street neighborhood, invites you to experience its unique charm. You’ll find Torraku Ramen to be a cozy and trendy spot, perfect for enjoying authentic Japanese flavors.
Whether you’re seeking a quick bite or a relaxed dinner, this establishment offers a welcoming atmosphere where you can savor delicious ramen bowls and more. Its casual vibe makes it an ideal choice for any day of the week.
Overview: Introducting Torraku Ramen
Good
8
out of 10
520
Reviews
80%
Satisfaction
75
negative
29
neutral
416
positive
What people like
What people don't like
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Verdict: Our expert take on Torraku Ramen
Food (8.5 out of 10)
mentioned by 96% of the guests
When it comes to the food, this place generally hits the mark with a good score of 8.5 and a good customer satisfaction of 88.5%. Many of the 253 positive remarks rave about the delicious tonkotsu ramen, flavorful broth, perfectly cooked noodles, and generous portion sizes, often highlighting the quality and variety of the menu. However, out of 286 total comments, 24 negative ones point to some concerns.
Issues like overly salty dishes, low-quality pork, and even serious food poisoning incidents are mentioned, suggesting inconsistency in preparation or ingredients for some patrons.
Food
286
Reviews
88%
Satisfaction
24
negative
9
neutral
253
positive
Rating distribution
What people like
- Amazing ramen broth
- Generous portion sizes
- Delicious vegan options
What people don't like
- Overly salty dishes
- Low quality pork
- Food poisoning reported
Often praised
- foodMy experience at the restaurant was quite positive, primarily due to the food. The food was really good, and the small pistachio ice cream they offer after dinner was delicious. The ordering process was a bit different; you have to scan a QR code and order your food from there.
- ramenMy husband and I had the best ramen of our lives during our visit in May 2023. Even though this review is long overdue, we still talk about how this is the best ramen we have ever had.
- brothThe broth was savoury but not overpowering or salty
- FoodThey also have great Japanese beer and saki. The food was a perfect 5/5, though the atmosphere was a 3/5. Overall, a great meal with excellent drink options.
- tonkotsu ramentonkotsu ramen with black garlic, pork belly, and extra bamboo shoots
- noodlesI ordered the Tonkotsu Super Paitan Ramen for $20. The broth was flavorful, and the noodles were cooked perfectly with just the right texture. Unfortunately, the roasted pork shoulder had an off-putting taste and smell that affected the overall taste of the dish.
- RamenMy experience at this restaurant was fantastic! I found the best Ramen on the north side of the city. The broth was fantastic, and they offer a great variety of toppings.
- Shoyu Ramengot the Shoyu Ramen with the pork shoulder
- gyozaand the gyoza we enjoyed ourselves
- seafood ramenseafood ramen came with fresh shrimp and squid in a rich, comforting broth
Frequently criticized
- ramenMy experience at the restaurant was mixed. While my girlfriend's Seafood Yakisoba was great, my ramen was not good. The service was pretty rude, but that was likely because we arrived late.
- foodOur food finally came out but it was cold
- Don-buryEverything was good. We especially recommend the Beef Yakisoba and Shoyu Ramen, which were better than the Don-bury dishes. The waiter was friendly, but you have to order and pay online.
- Miso RamenMiso Ramen was a bit too salty
- Oriental cuisineWe contacted the restaurant, and as suggested by the Manager, we were met with a prompt gesture and concern regarding food safety and security, client service, and a promise of further investigation and checks, which we truly appreciate. While we have mostly recovered, we are not fully back to normal and it may take some time before we feel ready to enjoy Oriental cuisine again.
- Raman noodleThe Raman noodle is too salty and pretty average
- broththe broth isn't that deep in flavor
- chicken karaageThe chicken karaage was not very impressive
- feeling sickfeeling sick for the next two days
- food poisoningreported severe food poisoning
Overall, if you're craving some truly delicious ramen with great broth and generous portions, this spot is definitely worth a try. Just be aware that some experiences have noted issues with saltiness or ingredient quality, so it might be a bit of a gamble.
Service (7.5 out of 10)
mentioned by 80% of the guests
The service here generally hits the mark, with a solid score of 7.5 and a good customer satisfaction of 71.8%. Many guests, accounting for 94 positive remarks out of 131, praised the friendly staff, attentive, helpful waiter, and efficient delivery. Patrons frequently highlighted the great service, noting promptness, politeness, and the ease of ordering.
However, not all experiences were perfect, with 30 negative comments pointing to areas for improvement. Some guests encountered long waiting time for food and felt the service was slow or understaffed. The reliance on ordering on my phone via QR codes also left some feeling a lack of personal interaction, leading to an impersonal experience.
Service
131
Reviews
71%
Satisfaction
30
negative
7
neutral
94
positive
Rating distribution
What people like
- Friendly, attentive staff
- Efficient service speed
- Easy QR code ordering
What people don't like
- Long food wait
- Impersonal QR service
- Understaffed feeling
Often praised
- serviceThey also had cold beer on tap, which is always a plus. It's a busy spot, even on a Thursday night, and while they might need another server, the food still came out fast. Overall, a fantastic dining experience focused on delicious food.
- staffThe staff at the restaurant were incredibly responsive
- ServicePlease note that 18% gratuity is included if you dine in. Great service, prompt and professional.
- QR code orderingQR code ordering system was amazing
- Wait timeWait time:No wait
- orderingThis was exactly what was needed after a cold, misty day in San Francisco. Ordering was done via the app, and both the drinks and the ramen arrived at the table very quickly. The food was excellent, and the service was impressively fast.
- serverThe server was friendly and attentive
- QR code menuthe QR code menu and ordering -- the platform they're on made it super easy
- attentive, helpful waiterAttentive, helpful waiter.
- cared forWe felt cared for.
Frequently criticized
- serviceOnly one worker here so service might take a while
- staffDuring our visit, a customer was repeatedly spitting up mucus and making extremely unpleasant noises right next to the area where the utensils, napkins, and part of the food are located. He did this several times, and no one from the staff said anything. This kind of behavior is not only disgusting but also poses a serious health risk—especially after a global pandemic.
- waiting timeBut I was still patient when it was 30 minutes and my family still didn't receive our food. I am not sure what the cooks were doing in the back but it took 1 hours for our 3 bowls of ramen! I would have left earlier but you have to order online and pay in advanced.
- QR codeordering on my phone from a QR code
- QR code menuThe menu is on QR code only
- bad of serviceI’ve never had this bad of service
- earn their moneydo absolutely nothing to earn their money
- interaction with peopleprefer interaction with people
- kitchen ordersTHIS PLACE REALLY NEED TO WORK ON THEIR KITCHEN ORDERS
- manually enter cardmanually enter you card is a little inconvenient
Overall, the service is quite good, especially if you appreciate efficiency and friendly staff. Just be prepared for a potentially less personal experience due to the QR code ordering system, and be mindful of possible wait times during busy periods.
Ambience (7.6 out of 10)
mentioned by 48% of the guests
The vibe here is definitely a winner, with a good score of 7.6 and a good customer satisfaction of 72.7%! Many guests rave about the amazing atmosphere, cozy and welcoming vibes, and how clean and restful the place feels. With 48 positive remarks out of 66 total, it seems like a great spot for privacy and space and enjoying chill music.
However, it's not entirely perfect. A few of the 7 negative comments mention a quiet and unwelcoming environment and some serious concerns about the bathrooms, describing them as dark, dingy and dirty. There were also mentions of the place not taking hygiene seriously, which is definitely something to consider.
Ambience
66
Reviews
72%
Satisfaction
7
negative
11
neutral
48
positive
Rating distribution
What people like
- Cozy, chill atmosphere
- Clean, restful place
- Privacy and space
What people don't like
- Dirty, dark bathrooms
- Hygiene concerns
- Unwelcoming environment
Often praised
- atmosphereIf you're looking for a traditional bowl of REALLY GOOD RAMEN for a reasonable price, with good atmosphere and chill music, THIS is your spot. I will be back frequently.
- AtmosphereAtmosphere:5
- placeThe service was also so good, and I appreciated that the service fee was built in. It's a nice place to hang out.
- vibesWe were so compelled to talk about how crazy delicious the food was, we might not have spoken otherwise! If you enjoy super chill vibes and a warm, full stomach, this is the place to be. We'll definitely be back the next time we're in town.
- Noise levelQuiet, easy to talk
- ambianceadded a touch of warmth to the overall ambiance
- ambienceThe ambience was super cozy
- big groupshuge tables for big groups
- chill atmospherethe chill atmosphere
- cleanNeat, nice and clean
Frequently criticized
- bathroomsthe bathrooms are a scene . Dark dingy and dirty
- customer safetyand customer safety seriously
- experienceThis kind of behavior is not only disgusting but also poses a serious health risk—especially after a global pandemic. I had to ask the waiter to please speak to the person, but by then the entire experience was already ruined. It’s disappointing that a place with good food doesn’t take basic hygiene and customer safety seriously.
- hygienedoesn’t take basic hygiene
- parking spaceSomewhat difficult to find parking
- placeFIND ANOTHER RAMEN PLACE ASAP. The place is small. Inside there are 2 young boys working who are not experienced in any way to run a restaurant.
- quiet and unwelcoming environmentit was such a quiet and unwelcoming environment
If you're seeking a cozy, laid-back spot with a generally pleasant atmosphere for a relaxed meal, this place could be a great fit. Just be aware that some guests have noted issues with the bathrooms and overall hygiene, which might be a dealbreaker for you.
Value (6.1 out of 10)
mentioned by 28% of the guests
When it comes to value, this spot gets an average score of 6.1, with customer satisfaction sitting at a mixed 56.8%. However, many customers find plenty to love, with 21 positive remarks out of 37 total. Patrons frequently praise the fantastic happy hour deals, reasonable prices, and the transparency of tip included or a no-tip culture, often feeling its worth every penny.
On the other hand, 14 negative comments suggest theres room for improvement. Some guests found the experience a bit pricey or too expensive. A common complaint revolves around the mandatory gratuity or automatic 18% service charge that appears on the bill, which can make the final cost feel less like a good deal.
Value
37
Reviews
56%
Satisfaction
14
negative
2
neutral
21
positive
Rating distribution
What people like
- Great happy hour
- Reasonable prices
- Tip included
What people don't like
- Mandatory gratuity
- Automatic service charge
- Can be pricey
Often praised
- happy hourWe were able to take advantage of happy hour
- priceIf you're looking for a traditional bowl of REALLY GOOD RAMEN for a reasonable price, with good atmosphere and chill music, THIS is your spot. I will be back frequently.
- reasonable pricesThis is a great place with reasonable prices. The dishes were delicious; I discovered ramen, a traditional Japanese soup.
- $5 beersI HIGHLY recommend the Yakisoba — it’s always delicious. The happy hour is a steal: $5 beers, discounted appetizers, and a chill vibe. The ordering system is modern and efficient, and the team is always welcoming and friendly.
- 30% discountThe service was also excellent, with an attentive, helpful waiter. Additionally, I appreciated the 30% discount on appetizers and drinks during happy hour, making it a great value.
- discounted pricesoffers discounted prices
- gratuitythey already include gratuity
- no-tip cultureit has a no-tip culture
- price per personPrice per person:$10–20
- pricedIt's strongly recommended! The place is neat, nice, and clean, and the priced just right! ❤️
Frequently criticized
- auto gratmakes you auto grat 18%
- automatic 18% service chargethe restaurant adds an automatic 18% service charge
- automatic added gratuitythe automatic added gratuity
- includes the tip in your billrestaurant includes the tip in your bill
- mandatory gratuitycharge a mandatory 18% gratuity
- mandatory tipthey add a mandatory 18 percent tip
- overpriced foodtheir overpriced food
- priceyA little pricey for what it is
- service chargecharged 18% already added to our order for this worst ever service
- service feeautomatically add an 18% service fee
If you're looking for a great deal, especially during happy hour with its discounted prices and included tips, this place could be a real winner. However, be mindful of the automatic service charges that some find make the regular prices a bit steep.
How are the prices at Torraku Ramen?
You’re looking at roughly 25 per person – reported by 114 diners. That puts it in the $21–$30 category. For a Ramen Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests are right in that $21–$30 sweet spot, with a good number also opting for slightly less at $11–$20. It seems prices cluster nicely around the average, offering a consistent experience.
Here’s a quick look at what guests spend per person, based on the latest 114 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
For a Ramen Restaurant in San Francisco, we think this pricing feels pretty fair. Its a solid choice for a satisfying meal without breaking the bank, especially given the quality youd expect.
Customer Reviews: what people think about Torraku Ramen
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Really Good Ramen Spot!
If you're looking for a traditional bowl of REALLY GOOD RAMEN for a reasonable price, with good atmosphere and chill music, THIS is your spot. I will be back frequently.
- ramen9
- price8
- atmosphere9
Price per Person
- $21–$30
Visit Type
- Solo Dining
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Restful, Delicious, and a Sweet Surprise!
My experience at this restaurant was wonderful. It was very restful and the food was delicious. To top it off, the staff gave us free complementary ice cream after our meal.
:)
- restful9
- delicious10
- complementary ice cream10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Incredible Food and Service!
My experience at this restaurant was fantastic! The food was incredible, especially the vegan ramen. The service was also so good, and I appreciated that the service fee was built in.
It's a nice place to hang out.
- food10
- service9
- service fee8
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
10
Excellent Food and Service!
The restaurant immediately caught our eye from the outside, and the reviews were excellent. We can only confirm this with a 5-star review because we found a clean, well-maintained place, with excellent cuisine and kind and helpful service. We had ramen and yaki soba.
Absolutely recommended.
- place10
- cuisine10
- service10
Price per Person
- $21–$30
Visit Type
- Business Meeting
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Amazing QR Ordering and Service!
I traveled for a work trip and met with my team of about 12 people for dinner at this location. The QR code ordering system was amazing, allowing everyone to order at their own pace, and even reorder if they wanted something else. The front of house was a one-man powerhouse, delivering ramen and appetizers with incredible speed and efficiency.
We were all amazed by his performance. Although there was a built-in gratuity, he was clear that it wasn't necessary, but we chose to tip cash on top of it because the great service and consistency deserved acknowledgement. If I ever journey back this way, I'd definitely bring my family to enjoy the experience.
- QR code ordering10
- front of house10
- speed and efficiency10
What Torraku Ramen offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Happy hour drinks
- Quick bite
- Beer
- Vegetarian options
- Alcohol
Dining options
- Dinner
- Seating
- Lunch
- Table service
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Usually somewhat difficult to find a space
- Free street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of dining experience can you expect at Torraku Ramen - Lombard?
At Torraku Ramen – Lombard, you can anticipate a dining experience that is both cozy and casual, yet distinctly trendy. You’ll find comfortable seating for lunch and dinner, with table service ensuring a pleasant meal. It’s a great spot for a relaxed outing, whether you’re dining alone or with company.
Does Torraku Ramen - Lombard cater to various dietary needs and service preferences?
Absolutely! Torraku Ramen – Lombard offers healthy options and vegetarian options, making it inclusive for diverse palates. For your convenience, you can choose from no-contact delivery, traditional delivery, takeout, or dine-in service, including outdoor seating. It’s also a good choice if you’re looking for a quick bite.