Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » sweetgreen – San Francisco
sweetgreen - San Francisco
Photo from sweetgreen
sweetgreen at a glance
San Francisco Rincon Hill
- 🥗 Health Food Restaurant
$$
Price per Person $11–$20
mentioned by 101 of the guests
#583 out of 2403 places to eat in San Francisco
#5 Health Food Restaurant out of 14 in San Francisco
Excellent
8.1 out of 10
Food
Service
Ambience
Value
578
Reviews
81%
Satisfaction
Often praised
- Fresh ingredients
- Friendly service
- Clean atmosphere
Frequently criticized
- High prices
- Order errors
- Dry food
The Health Food Restaurant sweetgreen in San Francisco’s vibrant Rincon Hill neighborhood offers a refreshing escape for those seeking nourishing meals. You’ll discover a menu brimming with healthy options, including a wide array of organic dishes and plant-based choices.
Whether you’re craving a quick bite or a leisurely lunch, this spot provides a casual yet trendy atmosphere perfect for enjoying fresh, wholesome food.
Overview: Introducting sweetgreen
Sweetgreen generally offers a pleasant dining experience, often highlighted by its commitment to using fresh ingredients and a welcoming, clean atmosphere. Many patrons consistently praise the attentive and friendly staff, making visits quite enjoyable.
However, while the overall experience is largely positive, some find the offerings to be on the pricier side. There are also occasional reports of order inconsistencies, which can detract from an otherwise solid meal.
Excellent
8.1
out of 10
578
Reviews
81%
Satisfaction
101
negative
9
neutral
468
positive
Sweetgreen earns a solid Restaurant Score of 8.1, with Customer Satisfaction standing at a good 81%. This positive sentiment is supported by a significant number of favorable opinions, with 468 positive remarks out of 578 total.
Both Food (8.3) and Service (8.0) receive high marks, with many appreciating the quality of ingredients and the helpfulness of the staff . The Ambience also scores well at 8.3, often described as clean and inviting.
However, Value (4.3) presents a notable contrast, indicating that while other aspects are strong, many customers perceive the prices as high or overpriced . This divergence suggests that while the quality is there, the cost can be a point of contention for some.
What people like
- Fresh, quality ingredients
- Attentive, friendly service
- Clean, inviting atmosphere
What people don't like
- High prices
- Order inconsistencies
- Occasional dry food
If you’re seeking fresh, thoughtfully prepared meals in a pleasant setting, sweetgreen is generally a reliable choice. The consistent quality of the food and the attentive service often contribute to a satisfying visit.
Considering a Recommendation Score of 8.1, it’s certainly worth a try, especially if the cost isn’t your primary concern. Just be mindful that some find the pricing a bit steep, and occasional order mix-ups have been noted.
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Verdict: Our expert take on sweetgreen
Food (8.3 out of 10)
mentioned by 82% of the guests
When it comes to the food, this spot generally hits the mark, boasting a good score of 8.3 and a solid 86% customer satisfaction. With 184 positive remarks out of 214 total, guests frequently rave about the fresh, healthy, and delicious food, high-quality ingredients, and delicious combinations, offering tasty options and great variety. However, not all experiences are perfect, with 24 negative comments pointing to some concerns.
Diners occasionally found the food overpriced or not fresh compared to expectations, with some instances of dry or bland dishes. There were also mentions of quality went down and items missing or half bowl of salad issues.
Food
214
Reviews
86%
Satisfaction
24
negative
6
neutral
184
positive
Rating distribution
What people like
- Fresh, delicious food
- High-quality ingredients
- Great variety/customization
What people don't like
- Overpriced/poor value
- Inconsistent quality
- Small portions/missing items
Often praised
- foodI can't deny that a great SG is a great SG. This particular location, for whatever reason, seems to take more pride in cooking the food. My wife and I eat at SG's around 4-6 times a week, so we can definitely tell the difference between locations.
- saladsMy experience at this Sweetgreen location in SF has been outstanding, primarily due to its exceptional staff. Julio is a standout employee; I visit 2-3 times a week and consistently see him managing the floor efficiently, making salads quickly while maintaining a friendly, positive, and kind demeanor towards everyone. He's knowledgeable, ensuring my salads are always accurate and exactly as ordered, eliminating any need to watch over him.
- saladknow how to craft a wonderful salad - don’t skimp on quantity
- Crispy Rice BowlTheir ingredients are fresh, their staff is friendly, and their salads and bowls are delicious and balanced. I would eat a Crispy Rice Bowl three times a week for the rest of my life if I could afford to. But that’s the problem.
- food qualityThe food quality here did not disappoint
- ingredientsI have been a shameless Sweetgreen stan for years. Their ingredients are fresh, their staff is friendly, and their salads and bowls are delicious and balanced. I would eat a Crispy Rice Bowl three times a week for the rest of my life if I could afford to.
- varietyMy experience at this restaurant was positive. They offer a great healthy concept with decent portions and a wide variety to choose from. It's worth noting that this place can get busy.
- FoodFood:5
- bowlsmake the bowls a piece of art
- dressingThe service and food were both wonderful. Julio provided exceptional service, taking the time to guide me through building a salad bowl and choosing a dressing. He shared his favorites, which helped me make a delicious choice that was exactly what I wanted.
Frequently criticized
- dressingHowever, this was the third time I used the Sweetgreen catering option for my company and it was horrendous. First time was good; second time you could tell the quality went down in the preparation process (they skimped on the dressing which led to everyone having a dry salad); third time is the nail in the coffin where I'm never ordering from here again. This location ghosted my company's order for our All Hands meeting which led to a frenzy in trying to provide a last minute lunch for 80 people.
- foodfood quality was a bit disappointing in terms of flavor
- saladI’ve worked in the service industry and understand that everyone has a bad day, but every time I visit this location, it’s the same story. The person in front of me had their salad slammed down, and the employee just pointed to the POS system for the customer to tap her card before yelling “Next! ” The employee was also visibly frustrated that the woman wanted more dressing.
- bowl lidsThey were always expensive, and they have seriously declined in value recently. Prices have exceeded inflation rate, paying now requires navigating a tip prompt, and the new bowl lids are aggressively concave, removing roughly a third of the volume from the bowl. Holy shrinkflation, Batman!
- buffalo chicken bowlchicken that was burnt to a crisp
- chickenfelt like I was eating coal
- customized bowl orderThis morning, I placed a customized bowl order via the app for pickup. However, when I opened the bowl, it was the regular one, without the customized ingredients. Later today, I went back to Sweetgreen and explained the situation to Julio.
- dryMy experience at this restaurant was disappointing. While the food was the same as usual, the employees were very unhappy, and the food itself was dry. Trying to customize anything felt like an offending request to the workers.
- fish taco saladtaste-wise it was pretty dry and bland
- focacciafocaccia was a slice of bread that was cold and dry
If you're looking for fresh, customizable, and generally delicious food, this place is definitely worth a try. While most experiences are positive, be mindful of potential inconsistencies in portion size or occasional quality dips that some customers have noted.
Service (8 out of 10)
mentioned by 93% of the guests
When it comes to service, this spot truly shines, boasting a good score of 8 and a good customer satisfaction rate of 78.7%. Out of 291 comments, a whopping 229 rave about the friendly staff and exceptional service. Guests consistently highlight the quick and efficient approach and the personal touch that makes visits memorable.
However, its not always smooth sailing. About 61 remarks point to some bumps, mainly around disorganized pickup and long waiting times for online orders. A few customers also mentioned wrong orders and isolated incidents of rude staff, indicating theres still room for improvement in consistency.
Service
291
Reviews
78%
Satisfaction
61
negative
1
neutral
229
positive
Rating distribution
What people like
- Friendly staff
- Exceptional service
- Quick efficiency
What people don't like
- Disorganized pickup
- Long wait times
- Wrong orders
Often praised
- serviceMy experience at the restaurant was wonderful. Kira was extremely nice and accommodating when I was looking to find a good combination of food items for my kid ❤️🫡. The service was top-notch, and the food was great.
- JulioI can't say the same about the location on 2nd so we always go out of our way to drive down to the Folsom location. Shout out to Julio for his smiles and great customer service :)
- staffHaving had Sweetgreens all over the country, this location is by far one of my favorites. The staff here go above and beyond to deliver the best service possible, and more importantly, the FRESHEST ingredients. I've seen the manager throw out salad without question when it began to look soggy.
- customer serviceDespite an app glitch that caused issues with payment between UberEats and the restaurant, the restaurant employee went above and beyond. He used his most excellent customer service skills to ensure I received my plate of food, even though the restaurant was initially not going to get paid. I took the initiative to call UberEats to confirm payment for both items, ensuring the restaurant and driver were fully compensated.
- KiraKira helped me out so well she was such a good representation
- experienceShe was a great representation of what a Sweetgreen employee should be like. I had a 10 out of 10 experience and would definitely recommend this place.
- Julio and Miguelsee cheerful individuals like Julio and Miguel
- ServiceService:5
- employeeThe food is always on point: fresh, rich, and quality. The employee who served me, Julio, mixed my bowl well and provided nice conversation. My favorite is the Italian crunch.
- fantastic serviceI visit this restaurant weekly for lunch and am consistently impressed by the excellent service provided by Julio. I highly recommend this location for anyone seeking a delicious meal and fantastic service.
Frequently criticized
- serviceunpleasant experience with the service
- staffStaff is disorganized and doesn’t seem to know their own stuff
- waiting timeseveral others waiting for their orders, too
- customer serviceHowever, this specific location gets my order wrong over 70% of the time. The number of times I’ve had to reach out to customer service over the months is astonishing. This specific location needs some management help.
- employeesemployees at this location are actively unpleasant
- online ordernever order online unless you want half of what you ordered
- orderI order delivery from Sweetgreens multiple times per week because I love the food. However, this specific location gets my order wrong over 70% of the time. The number of times I’ve had to reach out to customer service over the months is astonishing.
- accurate timeframegive you a somewhat accurate timeframe
- break timemy break time done!!
- catering optionthird time I used the Sweetgreen catering option for my company and it was horrendous
If youre after a genuinely friendly and often personalized in-person experience, youll likely be very happy here. Just keep in mind that online orders and pickup can sometimes be a bit disorganized or delayed, so it's worth managing expectations for those.
Ambience (8.3 out of 10)
mentioned by 33% of the guests
The vibe here is definitely a winner! With a strong score of 8.3 and a fantastic customer satisfaction rate of 85%, its clear most folks are loving the atmosphere. Out of 60 comments, a whopping 51 were positive, frequently praising the clean and welcoming atmosphere, the convenient location, and the overall energy of the place.
It sounds like a truly inviting spot! However, not everything is perfect, as 7 comments pointed out a few snags. Some guests mentioned parking can be a hassle, and a few found the seating uncomfortable or raised concerns about cross-contamination in the indoor environment.
While these are minor points compared to the positives, theyre worth noting for a smoother experience.
Ambience
60
Reviews
85%
Satisfaction
7
negative
2
neutral
51
positive
Rating distribution
What people like
- Clean, welcoming atmosphere
- Great location
- Positive energy
What people don't like
- Difficult parking
- Uncomfortable seating
- Cross-contamination concerns
Often praised
- atmosphereThe atmosphere is incredibly inviting, boasting a clean, modern vibe
- locationcoming back to this location weekly
- AtmosphereAtmosphere:5
- cleanthe space is always clean
- cleanlinessClean, fast, and quality food.
- environmentcreating such a welcoming environment
- experiencebecause of the service and the experience
- bathroomBathroom was also nice, stocked, and clean.
- company culturetruly embraces the company’s culture and service
- convenient locationsuch a convenient location
Frequently criticized
- cross-contaminationthere's definitely cross-contamination here
- hygieneimportance to hygiene
- indoor environmentindoor environment was not really friendly for sitting down
- parkingNot easy parking
- parking spotsThe service is great too, with Julio in particular caring enough to remember a face and share a laugh or two in an otherwise cloudy city of people. I'm giving it 4 out of 5 stars for atmosphere only because SF needs more sun and parking spots. ; -)
- sunThe service is great too, with Julio in particular caring enough to remember a face and share a laugh or two in an otherwise cloudy city of people. I'm giving it 4 out of 5 stars for atmosphere only because SF needs more sun and parking spots. ; -)
- uncomfortableit's incredibly uncomfortable for the customer
If youre looking for a place with a great atmosphere, cleanliness, and a welcoming feel, this spot is definitely worth a visit. Just be prepared for potential parking challenges, and youll likely have a fantastic time enjoying the vibrant environment.
Value (4.3 out of 10)
mentioned by 7% of the guests
On the positive side, some diners appreciate that the price is right, offering a good value for money and a better deal overall, with no issues of overcharge. While there are 4 positive remarks, the overall score for value is an average 4.3, and customer satisfaction is quite poor at just 30.8%. However, the majority of the 9 negative comments highlight that the restaurant is often seen as overpriced, with many finding it simply too expensive.
There are also concerns about a decline in value recently, with prices exceeding inflation and the annoyance of a tip prompt.
Value
13
Reviews
30%
Satisfaction
9
negative
0
neutral
4
positive
Rating distribution
What people like
- Price is right
- Good value
- No overcharge
What people don't like
- Food is overpriced
- Value declined
- Tip prompt annoyance
Often praised
- overchargeNo more issue of overcharge
- priceThe price is right, too — pound for pound, a better deal
- price per personPrice per person:$10–20
- value for moneyThe great variety of food is a major plus, and the great service makes every visit enjoyable. It's also excellent value for money. I'm particularly pleased that the vegetarian options are abundant.
Frequently criticized
- $20 bowlHere is a 20 dollar bowl
- PricesThey were always expensive, and they have seriously declined in value recently. Prices have exceeded inflation rate, paying now requires navigating a tip prompt, and the new bowl lids are aggressively concave, removing roughly a third of the volume from the bowl. Holy shrinkflation, Batman!
- overpricedMy experience at this restaurant was disappointing. The food was overpriced and not nearly as fresh or good as what I've had at Mendocino Farms or from random farmers market ingredients. For a lunch meal with a price range of $20–30 per person, I expected much better quality.
- overpriced chainavoid this overpriced chain
- priceIt’s very expensive
- pricesBut that’s the problem. They were always expensive, and they have seriously declined in value recently. Prices have exceeded inflation rate, paying now requires navigating a tip prompt, and the new bowl lids are aggressively concave, removing roughly a third of the volume from the bowl.
- tipAnd then she wants a tip?
- tip promptThey were always expensive, and they have seriously declined in value recently. Prices have exceeded inflation rate, paying now requires navigating a tip prompt, and the new bowl lids are aggressively concave, removing roughly a third of the volume from the bowl. Holy shrinkflation, Batman!
- valueBut that’s the problem. They were always expensive, and they have seriously declined in value recently. Prices have exceeded inflation rate, paying now requires navigating a tip prompt, and the new bowl lids are aggressively concave, removing roughly a third of the volume from the bowl.
If youre looking for excellent value, this spot might disappoint, as many find it overpriced with declining portion sizes. However, a few customers do feel the price is fair for what you get. Its a bit of a gamble, so manage your expectations on cost.
How are the prices at sweetgreen?
You’re looking at roughly 17 per person – reported by 101 diners. That puts it in the $11–$20 category. For a Health Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks are spending right in this sweet spot, with just a few opting for slightly cheaper or a bit more premium options.
Here’s a quick look at what guests spend per person, based on the latest 101 reviews.
How this Health Food Restaurant’s value stacks up against similar spots in San Francisco.
Considering its a Health Food Restaurant, we think the pricing feels quite fair. Youre getting quality ingredients without breaking the bank, which is a great balance for healthy eating.
Customer Reviews: what people think about sweetgreen
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
9
Best First Experience with Kira!
My first time at this location was a best experience! Kira was incredibly warm and welcoming. She expertly guided me through the menu, explaining everything and helping me choose a salad, especially when I was unsure about substitutions.
I definitely would recommend this place!
- experience10
- Kira10
- salad8
Visit Type
- Tourist Experience
Service Type
- Dine-in
9
Amazing Experience with Great Service!
My experience here was just amazing. Visiting from Los Angeles, I found Kira to be very helpful and she even gave me some great recommendations. Thank you!
- Kira10
- recommendations9
Visit Type
- Casual Outing
Service Type
- Dine-in
5
Uncomfortable Service, Decent Food
My experience was a bit mixed. While the other service staff were nice, my interaction with Julia was quite uncomfortable. I was simply ordering a Salad bowl with basic ingredients, and she and other staff members kept rolling their eyes.
It made me feel uneasy and hesitant to return, despite the food itself being decent.
- other service staff7
- Salad bowl5
- basic order5
- rolling their eyes2
- uncomfortable2
Visit Type
- Food Exploration
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
9
Excellent First Sweetgreen Experience!
I visited Sweetgreen at 3 pm on a Friday and was pleased to find only two people ahead of me. There was one worker handling online orders and another assisting in-store customers. The gentleman who served me was incredibly nice, especially since it was my first time trying Sweetgreen.
He made the experience very positive and was super helpful, patiently answering all my questions. As I chose a 'create your own' bowl, I had many questions about the available options. Sweetgreen offers SO many choices, making it difficult to decide!
Many of the options sounded delicious, so I'm eager to return and try the ones I didn't select this time. He kindly informed me that some toppings are extra, which was helpful when I chose a paid topping. Now I understand why my dad enjoys this place so much!
The restaurant has ample seating both indoors and outdoors, and a huuge kitchen that you can observe. Thank you to the kind male worker who assisted me!
- worker10
- experience10
- options9
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
7
Good Salad, Distracted Service
I enjoyed the kale Caesar as takeout. The food was great, earning a perfect score. However, the service was a bit distracted, and the indoor environment was not really friendly for sitting down.
For a fast-food salad place, it was all good though.
- kale Caesar10
- food10
- service4
- indoor environment3
What sweetgreen offers
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Vegan options
- Healthy options
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Parking
- Usually difficult to find a space
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
Does sweetgreen in San Francisco offer options for specific dietary needs?
Yes, at sweetgreen in Rincon Hill, you’ll find an excellent selection of vegan options, vegetarian options, and organic dishes, ensuring you can enjoy a healthy and satisfying meal tailored to your preferences.
Is sweetgreen in Rincon Hill accessible and pet-friendly?
Absolutely! sweetgreen provides a wheelchair accessible entrance, seating, and restroom for your convenience. If you’re bringing a furry friend, dogs are allowed in the outside seating areas.
What is the overall customer sentiment for sweetgreen?
Customers generally have a good experience, reflected in a **Restaurant Score** of **8.1** and **Customer Satisfaction** of **81%**. **Food** (8.3), **Service** (8.0), and **Ambience** (8.3) are highly rated, though **Value** (4.3) is a point of concern.
What do customers appreciate most about sweetgreen's food?
Many appreciate the fresh ingredients , quality of the food, and the variety of salads and bowls, often crafted with care and not skimping on quantity.
Are there any common complaints about sweetgreen?
The primary concern revolves around prices being perceived as overpriced . Some also mention issues with order accuracy, particularly for customized or online orders, and occasionally dry food or skimped dressing .