Highlights
- Great dessert
- Great coffee
oChef » Lori’s Diner – San Francisco
Lori's Diner - San Francisco
Photo from Lori’s Diner
Lori's Diner at a glance
San Francisco Union Square
- 🍔 American Restaurant
$$
Price per Person $21–$30
mentioned by 168 of the guests
#1429 out of 2403 places to eat in San Francisco
#79 American Restaurant out of 121 in San Francisco
Good
7.2 out of 10
Food
Service
Ambience
Value
842
Reviews
71.3%
Satisfaction
Often praised
- Retro atmosphere
- Friendly service
- Diner classics
Frequently criticized
- High cost
- Inconsistent quality
- Hidden fees
The restaurant, an American Restaurant in San Francisco’s vibrant Union Square neighborhood, offers a delightful experience, especially if you’re craving a great dessert. Step into Lori’s Diner and you’ll find a cozy and casual atmosphere perfect for any time of day.
Whether you’re looking for a quick bite or a relaxed meal, this spot has you covered with its diverse offerings and welcoming vibe.
Overview: Introducting Lori's Diner
Lori’s Diner offers a distinct retro charm, with its 50s decor and lively atmosphere often praised by visitors. Many appreciate the classic diner fare, finding the food decent and satisfying, with some standout items like the burger and milkshake.
However, the experience can be inconsistent. While some staff are noted for their friendly and quick service, others report slow or indifferent interactions.
A significant concern for many is the overall value, with opinions often pointing to high prices and unexpected charges.
Good
7.2
out of 10
842
Reviews
71.3%
Satisfaction
194
negative
48
neutral
600
positive
Lori’s Diner achieves a respectable Restaurant Score of 7.2, indicating a generally good experience, supported by a Customer Satisfaction rate of 71.3%. This positive sentiment is drawn from 842 customer opinions, with 600 positive remarks outweighing 194 negative ones.
The overall impression suggests a place that largely meets expectations for many. Digging deeper, the Ambience (8.3) stands out as a strong point, consistently receiving high marks for its themed decor.
Both the Food (7.3) and Service (7.3) are also rated as good, suggesting a solid foundation in these key areas. However, Value (3.7) significantly lags, indicating that while many enjoy their visit, the pricing structure is a notable point of contention.
What people like
- Distinct 50s atmosphere
- Attentive, friendly service
- Satisfying diner food
What people don't like
- Poor overall value
- Inconsistent food quality
- Hidden charges, forced tips
With a Recommendation Score of 7.3, Lori’s Diner presents itself as a viable option for those seeking a classic diner experience. If you appreciate a vibrant, themed setting and don’t mind potentially higher prices, it could be a pleasant stop.
However, be mindful of the value proposition and potential inconsistencies in both food and service. It’s worth trying if the retro charm is a priority, but manage expectations regarding the overall cost and the occasional dip in quality.
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Verdict: Our expert take on Lori's Diner
Food (7.3 out of 10)
mentioned by 87% of the guests
When it comes to food, this spot generally hits the mark with a 7.3 score and a solid 73.2% customer satisfaction. Many of the 270 positive remarks praise the classic diner fare, highlighting delicious items like juicy burgers, crispy fries, and fluffy buttermilk pancakes. Guests often find the food fresh, flavorful, and exceeding expectations.
However, not all experiences are perfect, with 70 comments noting some areas for improvement. Some diners found portions to be small, hash browns bland, or certain dishes overpriced. There were also mentions of greasy food and occasional issues with temperature or prepackaged items, suggesting inconsistency.
Food
369
Reviews
73%
Satisfaction
70
negative
29
neutral
270
positive
Rating distribution
What people like
- Classic diner fare
- Delicious burgers
- Fluffy pancakes
What people don't like
- Small portions
- Bland flavors
- Greasy food
Often praised
- foodMy experience at Lori's Diner was a pleasant one, offering a fun, retro atmosphere that made it a nice spot to stop by in San Francisco. The food was decent and satisfying, serving up classic diner fare done well. It's a good place for a casual meal with a bit of nostalgic charm.
- breakfastWe only had breakfast at Lori's, so our review focuses on breakfast and ambiance. You can customize your breakfast to your heart's content. Eggs in any form (scrambled, sunny side up, boiled, or Eggs Benedict), with hash browns, bacon or fried turkey sausage, toast, jam, cereals, fruit, pancakes, juices, coffee (bottomless cup😛) .
- burgerI've eaten here about 6 times in 3 days, which speaks to the quality of the great breakfast options and the outstanding signature burger. It's truly the best burger I've had for decades. The service was also top-notch; Beatriz served us twice and was brilliant.
- burgersThe food was good! The steak was amazing both nights we went, and the burgers are a definite pick next time! The atmosphere was excellent, with lots of different things to look at.
- coffeethe coffee keeps flowing
- dishesThe dishes are very good, both in quantity and quality
- pancakesMy experience at this restaurant was fantastic! I enjoyed delicious omelets, oatmeal, and pancakes. The atmosphere was a real highlight, with a Betty Boop vibe and a jukebox.
- FoodI had the Club Sandwich, which was very good, and a Cappuccino that was also super. The atmosphere was rated a 5, and the food a 5, with service at a 4. Parking is unavailable and difficult to find.
- baconUnfortunately, the fries were quite greasy and there was too much cheese on the tuna melt. However, the BLT was the definite winner, featuring great bacon and fresh tomatoes and lettuce. The atmosphere was also rated a 5, contributing positively to the overall lunch experience.
- milkshakebest milkshake I have had I am not exaggerating
Frequently criticized
- foodThe eggs Benedict portions were small, and the accompanying hash browns were very bland. While the restaurant's decor and atmosphere were great, and the service was good, these positive aspects couldn't compensate for the lackluster, overpriced food.
- friesIn fact, the bottom slice was completely soaked and too hot to touch, I've never experienced anything like it. The fries were similar, reheated. The photo looked much better than the reality, and I added the ketchup myself.
- coffeeBoth the omelet and the potato side had a strange texture/feeling. The coffee was like water. The only thing that tasted good was the butter, which I added to the mediocre bread that at least had some taste.
- hash brownsThe hash browns were disgusting definitely from costco and not even hot.
- penne pastalukewarm, over salted penne pasta
- burgerThe burger was below average
- Denver omelettesThe omelettes were tiny; maybe 1 egg!!
- New York steakmy New York steak was really bad
- appetizers and saladappetizers and salad were served after main entree
- avocadoThe avocado on the burger has mostly bruised
If youre craving classic diner comfort food, this place often delivers with tasty burgers and pancakes. Just be mindful that some dishes might be a bit pricey or inconsistent in portion size and flavor. Its worth a try for the right meal, but manage your expectations for every item.
Service (7.3 out of 10)
mentioned by 84% of the guests
When it comes to service, this spot generally hits the mark! With a good score of 7.3 and a good customer satisfaction rate of 70.5%, many guests rave about the friendly, attentive staff, especially mentioning individuals like Beatriz for her excellent service and hospitality. Quick service and a welcoming atmosphere are frequently highlighted among the 177 positive comments.
However, not everyone had a perfect experience. Out of 66 negative observations, some customers encountered slow service, rude staff, or issues with payment options, such as a lack of mobile payment. While these instances are fewer, they point to areas where consistency could be improved.
Service
251
Reviews
70%
Satisfaction
66
negative
8
neutral
177
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick service
- Excellent service from Beatriz
What people don't like
- Slow service
- Rude staff
- Payment issues
Often praised
- serviceThe eggs Benedict portions were small, and the accompanying hash browns were very bland. While the restaurant's decor and atmosphere were great, and the service was good, these positive aspects couldn't compensate for the lackluster, overpriced food.
- staffThe food was absolutely delightful; every dish was prepared with care and was bursting with flavor. The service was equally impressive, with friendly and attentive staff who made me feel right at home. Despite the high quality, the prices were very reasonable, offering great value for the experience.
- waitressHe even ate from my plate despite it being cold. Our waitress did refill his coffee a few times. We will be back in SF in a few months but will not return to Lori's, as we've been eating there for years and they are losing faithful customers.
- Beatrizbut the real treat was Beatriz! The friendliest most kind service Ive ever recieved!!
- serverBeatriz R was our server two nights in a row. She makes you feel like you are family
- quick serviceMy experience at this restaurant was just what I wanted after a long flight on my first night. It's a great looking 50's style diner with quick service and attentive staff. The food is good and reasonably priced for California.
- waiterswaiters work so hard or move so quick
- friendlyI was impressed by the great atmosphere and the delicious flavors. The service was also great and the staff were very friendly. I will definitely be coming back again.
- kindnessHer kindness and generosity made our experience
- server Beatrizincredible server, Beatriz! From the moment we sat down, she was friendly, attentive
Frequently criticized
- serviceAttracted by the very American decor, but the service was so slow that we left without ordering. The restrooms were not very clean.
- serverServer was mediocre, instead of introducing himself and asking “How are you doing tonight? What can I get you started with?” he kept repeating “are you ready now?”
- staffMy experience at this restaurant was extremely negative. The staff were rude and they did not accept mobile payments. We were effectively held captive in the restaurant until one of us had to return to the hotel to get cash, as we had left without any.
- waiting timeWhile the poached eggs were good and the hash browns were yum, the bacon was average, and the sourdough bread was essentially white bread. Overall, after waiting 20 minutes and having to call for service twice without even receiving a coffee, I would not recommend this venue.
- paymentAnd I've eaten in third-rate taverns and highway motels. The waiters were arguing amongst themselves, the food is terrible, they don't let you pay with your phone, the atmosphere is super sad, and there were only three waiters for 60 people. Even the decor looks fake.
- waiterThe burgers come with a little sauce on one side, and I suggest adding ketchup for more flavor. The service was good, though a little rushed, and the waiter selected his own tip. The girl at the entrance with the red shirt was good and friendly, helpful in solving issues and assisting me in buying a branded shirt.
- waitressa waitress was already trying to hand me my check before I had even eaten
- HamburgerHamburger took almost 25 minutes to arrive
- annoyed staff memberOne of the staff members seemed annoyed
- attendantattendant well rude
Overall, the service here is a strong point, making it worth a visit if you value a friendly and efficient dining experience. Just be prepared for potential payment limitations and the occasional hiccup in speed or attitude, though these seem to be less common.
Ambience (8.3 out of 10)
mentioned by 66% of the guests
When it comes to the vibe, this spot truly shines, boasting a good score of 8.3 and a good customer satisfaction of 88.8%. Based on 142 positive remarks out of 160 total, guests consistently rave about the atmosphere, decor, and retro vibe. Many feel like they're stepping into a 1950s time capsule, complete with authentic American diner charm, cool neon, and even working pinball machines, making it a truly fun and nostalgic experience.
However, not everyone is completely charmed. With 14 negative comments, some found the restrooms to be less than clean, and a few described the place as feeling a bit dingey or even a dump. There were also mentions of the decor looking fake or the atmosphere being super sad, suggesting some areas could use a refresh.
Ambience
160
Reviews
88%
Satisfaction
14
negative
4
neutral
142
positive
Rating distribution
What people like
- Authentic 1950s vibe
- Unique retro decor
- Nostalgic charm
What people don't like
- Unclean restrooms
- Dingey feeling
- Fake decor
Often praised
- atmosphereThe food was great, and I particularly want to thank Beatriz for her kindness and excellent service. The atmosphere was rated a 4, and the service and food also received a 4. The wait time was minimal, up to 10 minutes, and the noise level was very quiet.
- decorMy experience at this diner was awful and disappointing. Despite the cool 50s decor, the food was terrible, the coffee was terrible, and the service was apathetic. To top it off, it was overpriced.
- placeReally cool place. Almost like 60 years ago.
- ambianceThe ambiance was true to the U.S.A. Diner experience
- ambienceloved the ambience, which perfectly captured a classic 50s diner theme
- AtmosphereAtmosphere was rated a 5
- atmosphere and decorMax stars for the atmosphere and decor
- decorationLo mejor la decoración vintage
- music50's pop music playing on the overhead
- noise levelThe atmosphere was rated a 4, and the service and food also received a 4. The wait time was minimal, up to 10 minutes, and the noise level was very quiet. The price per person was between $20–30.
Frequently criticized
- atmospherethe restaurant well too grand for keep a real convivial atmosphere
- Difficult to find parkingParking space:Difficult to find parking
- bathroomsWith the last bite, they asked if we wanted anything else, and upon saying no, they invited us to get up and pay. Furthermore, the place isn't very nice; it looks good in photos but in reality, it's quite shabby, especially the bathrooms.
- decorthe decor looks fake
- dingeyThe place feels a bit dingey
- dumpshe works in this dump.
- food scrapsResidui di cibo degli altri tavoli vengano accatastati
- parkingThe price per person was between $10–20, and it was breakfast. Parking was somewhat difficult to find.
- placeWith the last bite, they asked if we wanted anything else, and upon saying no, they invited us to get up and pay. Furthermore, the place isn't very nice; it looks good in photos but in reality, it's quite shabby, especially the bathrooms.
- restroomIm restroom bin ich fast gestürzt, da eine Toilette kaputt war
If you're looking for a fun, immersive 1950s diner experience with plenty of nostalgic charm, this place is definitely worth a visit. Just be aware that while the overall atmosphere is a highlight, some minor cleanliness issues, particularly in the restrooms, might slightly dampen the retro magic.
Value (3.7 out of 10)
mentioned by 22% of the guests
Out of 62 total opinions, 11 highlighted that the prices were quite reasonable, offering good value for the experience, with some even finding the food decently priced and worth it. This suggests that for some, the initial cost felt fair. However, the overwhelming sentiment, with 44 negative opinions, points to significant concerns about the overall price.
Many customers were surprised by extra charges like a mandatory healthcare fee and automatic tips, finding the experience overpriced and the final bill much higher than anticipated. This results in a poor score of just 3.7 and a very low customer satisfaction of 17.7%.
Value
62
Reviews
17%
Satisfaction
44
negative
7
neutral
11
positive
Rating distribution
What people like
- Reasonable base prices
- Good initial value
What people don't like
- Mandatory health fee
- Unexpected tip charges
- Overpriced for quality
Often praised
- pricesthe prices are very reasonable
- US dollarspay with dollar in specie
- decently pricedfood is good and decently priced
- price per personPrice per person:$10–20
- pricedIt's a great place with a really cool 50's vibe and decor, including an actual Edsel in the dining room. The food was good, the staff friendly, and it was reasonably priced.
- reasonable for the foodThis place was reasonable for the food they gave you
- reasonably pricedIt's a great looking 50's style diner with quick service and attentive staff. The food is good and reasonably priced for California. We enjoyed it so much that we ended up eating here a second night because it was getting late and we needed somewhere to eat before everywhere closed.
- valueoffering great value for the experience
- worth itlohnt sich aber
Frequently criticized
- priceMy experience at this restaurant involved trying the cable car pancakes. While they were a bit pricey, I understand that's typical for San Francisco. The food itself was good, and the bacon was amazing.
- tipThe service was just okay. Don't trust them and double-check the bill; they included a tip in the bill and then asked for a voluntary tip. In short, we won't be back.
- billThe service was just okay. Don't trust them and double-check the bill; they included a tip in the bill and then asked for a voluntary tip. In short, we won't be back.
- 20% tipputting already in the printed receipt 20% tip like if it was mandatory
- CostThis is how a day in San Francisco can begin! The cost for breakfast for two people is $50 - $90 + tip + tax! Parking is available in a garage 50 meters away ($20/hour).
- Employee Health Care surchargeMy experience at this restaurant was largely positive, with both the food and service being great. However, I decided to deduct the 5% “Employee Health Care” surcharge. While I fully support fair wages and proper health coverage for staff, I believe this cost should be borne by the employer, not by customers.
- Paid parking garageParking options:Paid parking garage
- ParkingThe cost for breakfast for two people is $50 - $90 + tip + tax! Parking is available in a garage 50 meters away ($20/hour). A small but important note: The price development in the USA is shocking, due to inflation and also as a result of the Corona crisis.
- Parking optionsThe atmosphere was rated a 5, and the food a 5, with service at a 4. Parking is unavailable and difficult to find.
- Parking spacedifficult to find parking
If you're considering this spot, be prepared for the final bill to be significantly higher than menu prices due to unexpected surcharges and mandatory tips. While some find the base prices reasonable, the overall value is often seen as poor, so manage your expectations carefully.
How are the prices at Lori's Diner?
On average, you’ll spend around 29 per person – from 168 guests. That puts the restaurant in the $21–$30 category. For an American Restaurant, that’s mid-range, maybe slightly above.
Most diners (80 of them!) found themselves in the $21–$30 bracket, which aligns perfectly with the average. There’s also a good chunk (46 guests) who spent a bit less, in the $11–$20 range, showing some flexibility. While there are a few higher spenders, the pricing generally clusters comfortably around that mid-range sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 168 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for an American Restaurant, especially considering the range of options available and its location in San Francisco. It offers good value without breaking the bank.
Customer Reviews: what people think about Lori's Diner
Price per Person
- $21–$30
Visit Type
- Tourist Experience
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Top Notch Service and Delicious Diner Food
This place is the ticket in SF. As a non-local, I felt right at home here. The service was top notch.
From the moment we sat down, we experienced incredibly fast service, with drinks or refills arriving within 1-2 minutes and food served quickly. The veggie omelette was outstanding, a perfect 10/10. I appreciate diner food done right, especially when they know how to make good hash browns.
The bacon was also good, which is always a sign of a quality restaurant.
- service10
- drinks or refills10
- food10
Price per Person
- $31–$40
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
7
Great Food & Service, But Surcharge Issue
My experience at this restaurant was largely positive, with both the food and service being great. However, I decided to deduct the 5% “Employee Health Care” surcharge. While I fully support fair wages and proper health coverage for staff, I believe this cost should be borne by the employer, not by customers.
The San Francisco Health Care Ordinance was designed to ensure that businesses provide health benefits — not to shift that responsibility onto guests through extra fees. I’m always happy to tip generously for good service, but I do not agree with paying an extra “health care” fee that effectively substitutes for an employer obligation. Transparency is good, but accountability should stay where it belongs.
- food10
- service10
- Employee Health Care surcharge2
- health care fee3
- employer obligation3
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Short (6–15 min.)
9
Great Diner Food and Fun Atmosphere
My experience at this restaurant was worth waiting for, as the line moved quickly. The service was quick and thorough, and the food was perfect. I almost always had to take a box for leftovers.
They offer a variety of drinks, including beer, wine, milkshakes, and serve great diner food for breakfast, lunch, and dinner all day. The atmosphere is really fun, filled with 50's memorabilia that's enjoyable to look at.
- waiting time9
- service10
- food10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
10
Exceptional Service and Delicious Food!
I just wrapped up lunch at this place and had a fantastic experience. The New York Steak was soft, juicy, well-seasoned, and cooked to the proper temperature. The mashed potatoes and gravy were on point!
But the real treat was Beatriz! She provided the friendliest, most kind service I've ever received. God bless this woman!
🤗🙏
- New York Steak9
- mashed potatoes and gravy8
- Beatriz10
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Food and Dangerous Restroom
The restaurant was mega toll eingerichtet (wonderfully decorated). However, the food was fad y d fettig (bland and greasy). In the restroom, I almost fell because a toilet was broken but not marked.
It splashed in all directions and the floor was underwater. If I hadn't been so athletic, I would have fallen. My morning was ruined - adrenaline at 100, shortness of breath, and an extremely unfriendly manager!
My day was spoilt! My knee hurt the rest of the day…
- decoration9
- food2
- restroom1
- manager1
What Lori's Diner offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
- Bar onsite
Offerings
- Late-night food
- Quick bite
- Wine
- Coffee
- Beer
- Alcohol
Dining options
- Breakfast
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually difficult to find a space
- Paid street parking
Atmosphere
- Cozy
- Casual
FAQs
What dining options and meal times does Lori's Diner provide for its guests?
At Lori’s Diner, you can enjoy a wide array of dining options throughout the day. They serve delicious Breakfast, Brunch, Lunch, and Dinner. Don’t forget to save room for Dessert! Plus, if you’re out late, they offer convenient Late-night food options.
Is Lori's Diner accessible for all guests and suitable for families with children?
Absolutely! Lori’s Diner is fully accessible, featuring a wheelchair accessible entrance, seating, and restroom. For families, it’s a great choice with a dedicated Kids’ menu and high chairs available, ensuring a comfortable dining experience for your little ones.
How does Lori's Diner generally perform according to customer feedback?
Lori’s Diner holds a Restaurant Score of 7.2 and a Customer Satisfaction of 71.3%. Its Ambience (8.3) is highly regarded, while Food (7.3) and Service (7.3) are also rated well. However, Value (3.7) is a significant concern.
What do customers particularly enjoy about Lori's Diner?
Many customers appreciate the distinct 50s decor and lively atmosphere. Specific staff members, like Beatriz, are frequently praised for their friendly and attentive service, making guests feel welcome.
What are some common complaints or areas for improvement at Lori's Diner?
A primary concern is the perceived poor Value, often due to high prices, hidden charges, and mandatory tips. Some also report inconsistent food quality, slow service, and issues with cleanliness in the bathrooms.