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oChef » Duk Hing – San Francisco
Duk Hing - San Francisco
Photo from Duk Hing
Duk Hing at a glance
San Francisco Chinatown
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 9 of the guests
#2361 out of 2403 places to eat in San Francisco
#274 Chinese Restaurant out of 276 in San Francisco
Average
4.2 out of 10
Food
Service
Ambience
Value
72
Reviews
33.3%
Satisfaction
Often praised
- Flavorful duck
- Tasty meats
Frequently criticized
- Dishonest practices
- Rude employees
The restaurant, a casual Chinese Restaurant in San Francisco’s vibrant Chinatown, offers you a perfect spot for a quick bite. At Duk Hing, you’ll find an authentic taste of Chinese cuisine in a relaxed setting.
Whether you’re looking for a satisfying lunch or a delightful dinner, this eatery provides convenient dine-in, takeout, and delivery options to suit your plans.
Overview: Introducting Duk Hing
Duk Hing offers a mixed experience, with many customers appreciating the flavorful food, particularly the Peking duck. However, concerns frequently arise regarding the overall customer interaction, with some finding the service lacking.
This creates a noticeable contrast between the culinary offerings and the operational aspects. There are also mentions of questionable practices concerning value, such as issues with change and perceived dishonesty.
While the taste of certain dishes stands out, these other elements often detract from a consistently positive visit, making it a place with distinct highs and lows.
Average
4.2
out of 10
72
Reviews
33.3%
Satisfaction
43
negative
5
neutral
24
positive
Duk Hing holds an overall score of 4.2, placing it in the average range. Customer satisfaction stands at a rather low 33.3%, indicating that a significant portion of diners leave less than pleased.
This divergence between the overall score and satisfaction suggests that while some aspects might be acceptable, core issues are impacting the broader experience. These insights are drawn from 72 customer remarks.
The culinary offerings are a clear highlight, with Food scoring a solid (5.1). However, other areas struggle: Value (3.1) is considered below average, and Service (2.7) receives notably poor feedback.
The Ambience (2.0) also contributes to the lower ratings. This is further underscored by 43 negative comments outweighing 24 positive ones, pointing to significant areas needing attention.
What people like
- Flavorful Peking duck
- Tasty BBQ meats
- Complimentary extras
What people don't like
- Dishonest practices
- Rude employees
- Unclean environment
Duk Hing presents a clear dichotomy: while the culinary offerings, particularly the duck and BBQ meats, often receive praise for their flavor, the overall experience is significantly hampered by other factors. If you prioritize specific dishes and are prepared for potential inconsistencies in service and value, you might find something to enjoy here.
With a recommendation score of 4.5, Duk Hing is a place to approach with tempered expectations. It might satisfy a craving for certain items, but be aware of the reported issues with customer interactions and the general environment.
Consider it if you’re seeking specific flavors and can overlook other aspects.
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Verdict: Our expert take on Duk Hing
Food (5.1 out of 10)
mentioned by 100% of the guests
Lets talk about the food! While the overall score for food sits at an average 5.1 and customer satisfaction is a mixed 41.9%, there are definitely some bright spots. Many diners rave about the Peking duck , calling it the best in town and amazingly delicious.
Youll also find praise for lamb meat and BBQ pork , with some even saying they found the ducks to be the tastiest theyve had, based on 18 positive remarks. However, its not all sunshine and roses, with 20 negative comments raising concerns. Some customers were quite disappointed with the food quality , reporting issues like receiving scrap meat or meat that was all bone and dried and old.
There are also serious complaints about stale things being served, with one person even suffering from gastroenteritis. Others mentioned frozen meat and overly fatty cuts.
Food
43
Reviews
41%
Satisfaction
20
negative
5
neutral
18
positive
Rating distribution
What people like
- Delicious Peking duck
- Amazing lamb meat
- Tastiest ducks found
What people don't like
- Poor food quality
- Receiving scrap meat
- Stale food served
Often praised
- foodWe drop by a couple times a year to get their Peking duck and other goodies. The food is very tasty, the service is fast, and the price is great!
- BBQ duckAlso BBQ pork and duck
- BBQ porkAlso BBQ pork and duck
- Peking DuckThe Peking Duck hanging in the window
- Peking duckget Peking duck and other goodies
- cooked lambthe best in town
- duckThe duck was amazingly delicious
- duckstastiest ducks of the 4 we got
- extrasthey even gave us some extras for free
- goat meateven better if possible at all
Frequently criticized
- meatmeat... was all bone 95% bone with no meat
- duckduck was frozen
- food qualitydisappointed with the food quality
- roast porkI chose a beautiful roast pork, come back like this?
- bad piecesboxed with bad pieces from different ducks
- dishIt's like putting the rest of the head and tail in it.
- gastroenteritis and paingastroenteritis and pain for a few days
- half a duckordered half a duck $15 and they pulled out a box from behind the counter. When I opened it, was scrap meat.
- meat colormeat show pink color
- pork skinNot much pork skin.
So, should you go? If youre specifically craving Peking duck or lamb meat and are willing to take a chance, you might find a gem. However, be cautious about other dishes and inspect your order carefully, as theres a notable risk of disappointment with food quality and freshness.
Service (2.7 out of 10)
mentioned by 65% of the guests
When it comes to service, there are a few bright spots, with 4 positive remarks out of 21 total. Some customers appreciated the fast service and mentioned that the staff has always been friendly, and attentive, even enjoying pleasant conversation while waiting. It seems a small number of interactions were genuinely positive.
However, the overall picture for service is quite challenging. With a low score of 2.7 and customer satisfaction at just 19%, its clear theres significant room for improvement. A whopping 17 negative comments highlight bad service, rude employees, and even accusations of cheating customers and terrible business practice.
Many felt the staff and owner were unscrupulous, indicating a deeply problematic experience.
Service
21
Reviews
19%
Satisfaction
17
negative
0
neutral
4
positive
Rating distribution
What people like
- Fast service
- Friendly staff
What people don't like
- Bad service
- Rude employees
- Cheats customers
Often praised
- staffthe staff has always been friendly, and attentive
- conversationpleasant conversation while waiting
- servicefast service
Frequently criticized
- cheats customersMy experience at this restaurant was terrible. The store cheats customers and forcibly recommends stale things. This resulted in me suffering from gastroenteritis and pain for a few days.
- bait and switchdirecting the whole bait and a switch
- business practiceterrible business practice and greedy owner
- consumersPlease respect consumers..
- credibilitydamaging the credibility of the China Town
- customers changeThis store always cheat customers change
- employeesMy experience at this restaurant was a mixed bag. The food was good, but unfortunately, it wasn't enough to make up for the rude employees and the dirty store. While I enjoyed the taste of the food, the overall experience was significantly marred by the poor service and the unhygienic environment.
- lady butcherlady butcher took the meat in front of her leftovers
- old stafflady old staff 2 lousy
- ownerowner is and he was there and directing the whole bait and a switch
If good service is a priority for you, this might not be the place. While a few found the staff friendly, the overwhelming sentiment points to significant issues. You might want to consider other options if you value attentive and honest service.
Ambience (2 out of 10)
mentioned by 6% of the guests
When it comes to the restaurants ambience, theres unfortunately no positive feedback to highlight from the single opinion received. It seems customers haven't found anything particularly noteworthy or charming about the atmosphere, leaving no upbeat remarks to share. On the flip side, the ambience receives a rather poor 2 out of 10, with customer satisfaction at a dismal 0%.
The single opinion we have points directly to a significant issue: a dirty store. This feedback suggests an unhygienic environment that clearly detracted from the overall dining experience, making it a major drawback for patrons.
Ambience
1
Reviews
0%
Satisfaction
1
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Dirty store
Often praised
No positive aspects so far.
Frequently criticized
- storeMy experience at this restaurant was a mixed bag. The food was good, but unfortunately, it wasn't enough to make up for the rude employees and the dirty store. While I enjoyed the taste of the food, the overall experience was significantly marred by the poor service and the unhygienic environment.
If a pleasant and clean environment is important to your dining experience, this place might disappoint. The ambience scores very low, with customer satisfaction at rock bottom due to reports of a dirty setting. You might want to consider other options if atmosphere is a priority.
Value (3.1 out of 10)
mentioned by 35% of the guests
When it comes to value, a few customers found the price to be quite appealing, with some even calling it a great price or noting it was half price compared to alternatives. These 2 positive remarks, out of 7 total, suggest that the initial cost might catch your eye. However, the overall sentiment around value is quite low, reflected in a poor 3.1 score and a dismal 28.6% customer satisfaction.
Many of the 5 negative comments highlight issues like charging for bone, the refusal to give change, and even accusations of keeping money and cheating & selling shop. It seems the way money is handled leaves a lot to be desired.
Value
7
Reviews
28%
Satisfaction
5
negative
0
neutral
2
positive
Rating distribution
What people like
- Good initial price
What people don't like
- Charge for bone
- Keep customer change
- Unethical practices
Often praised
- pricegood price. It is half price compare to the price
Frequently criticized
- changehe kept saying , No more change. No more change
- charging for bonesuper unethical charging for only bone
- making moneyThere's no need to make money like this!!
- moneyFinally He keep my Money
- selling shopit’s cheating & selling shop
If youre looking for straightforward value, this place might disappoint. While the initial price might seem good, be wary of unexpected charges and issues with receiving correct change. Its probably best to proceed with caution or look elsewhere.
How are the prices at Duk Hing?
You’re looking at roughly 27 per person – reported by 9 diners. That puts it in the $21–$30 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 27, we see prices are quite spread out across different ranges, from budget-friendly to some higher-end options, rather than clustering tightly. Since we only have data from 9 customers, its a good indication, but keep in mind its a limited sample.
Here’s a quick look at what guests spend per person, based on the latest 9 reviews. This data is limited, but it gives us a good indication of the price distribution.
How this restaurant’s value for money compares to similar spots in San Francisco.
Overall, for a Chinese Restaurant, we think the pricing feels quite fair. It offers a good mid-range option, and while there are cheaper spots, this one seems to hit a sweet spot for value.
Customer Reviews: what people think about Duk Hing
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
5
Good Food, Bad Service and Cleanliness
My experience at this restaurant was a mixed bag. The food was good, but unfortunately, it wasn't enough to make up for the rude employees and the dirty store. While I enjoyed the taste of the food, the overall experience was significantly marred by the poor service and the unhygienic environment.
- food7
- employees2
- store2
Visit Type
- Delivery
Group Type
- Family
Group Size
- Small Group
Service Type
- Takeout
1
Terrible Experience with Roast Pork
If I could give this place a negative 5 stars, I would. My family came here to pick up some roast pork. An Asian male said it was very good and pointed to the pork hanging with the crispy skin.
When we said we wanted to purchase 1 lb, the lady butcher took meat from the leftovers in front of her, which was 95% bone with no meat, and cut it. There was literally no meat on it, and they charged us for 1 lb. We complained, and they finally gave us another piece.
These guys are crooks. I asked who the owner is, and he was there directing the whole bait and switch. These guys give Chinese stores a bad reputation.
Very dishonest. The meat we received was also dried and old. Just terrible business practice and a greedy owner.
This place is super unethical, charging for only bone. I will not be returning and suggest you don't even try it.
- roast pork1
- meat1
- lady butcher1
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
9
Delicious Duck and Friendly Service!
My experience at this restaurant was fantastic! The duck was amazingly delicious, and I was pleasantly surprised when they even gave us some extras for free. The staff were incredibly friendly and helpful, and we enjoyed a pleasant conversation while waiting for our order.
It was a great experience all in all.
- duck10
- extras9
- staff10
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Dinner
10
Tastiest Roast Duck Ever!
After seeing some old reviews, I was a bit reluctant to try this place, especially since I already had my 'goto' Roast Duck spot. However, for a roast duck tasting party, we needed more ducks. After viewing some great-looking ducks in the window, I took one home.
I found it to be the tastiest ducks of the four we got.
- roast duck10
- ducks10
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
1
Disappointing Frozen Meat Experience
My experience at the restaurant was very disappointing. All the meat, including the 燒肉 (barbecue meat) and duck, was frozen. You could clearly see the meat showing a pink color, which felt like cheating.
It was a selling shop experience, and I left feeling very disappointed.
- meat1
- 燒肉1
- duck1
What Duk Hing offers
Popular for
- Dinner
- Lunch
Offerings
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What can you expect at Duk Hing Chinese Deli & Meat in San Francisco's Chinatown?
At Duk Hing, you’ll discover a casual Chinese Restaurant perfect for a quick bite. Located in San Francisco’s bustling Chinatown, it offers a welcoming atmosphere for both lunch and dinner, with convenient dine-in, takeout, and delivery services.
What dining options and payment methods are available at Duk Hing?
Duk Hing provides flexible dining options, serving you delicious Chinese food for both lunch and dinner. For your convenience, you can pay using credit cards, debit cards, or NFC mobile payments.
How does Duk Hing generally rate?
Duk Hing has an overall score of 4.2, indicating an average experience. While Food (5.1) is a strong point, Service (2.7), Value (3.1), and Ambience (2.0) receive lower marks, contributing to a customer satisfaction of 33.3%.
What are the food highlights at Duk Hing?
Customers often praise the Peking duck and BBQ pork for being very tasty. Some also noted the delicious cooked lamb and goat meat, with occasional complimentary extras.
What are common customer complaints about Duk Hing?
Frequent concerns include issues with service, such as rude employees and alleged dishonest practices like shortchanging or ‘bait and switch.’ Some also reported poor food quality, with meat being mostly bone or frozen, and an unclean environment.