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oChef » Metro Caffe – San Francisco
Metro Caffe - San Francisco
Photo from Metro Caffe
Metro Caffe at a glance
San Francisco Lower Haight
- 🍔 American Restaurant
$$
Price per Person $11–$20
mentioned by 28 of the guests
#1801 out of 2403 places to eat in San Francisco
#92 American Restaurant out of 121 in San Francisco
Good
6.8 out of 10
Food
Service
Ambience
Value
213
Reviews
64.3%
Satisfaction
Often praised
- Cheesesteaks & Burgers
- Friendly Service
- Clean Atmosphere
Frequently criticized
- Burnt Food
- Parking Difficulties
- Rude Service
The restaurant Metro Caffe, an inviting American Restaurant in San Francisco’s vibrant Lower Haight neighborhood, offers a perfect spot when you’re looking for a quick bite. You’ll find a casual atmosphere where you can enjoy a relaxed meal.
Whether you’re grabbing lunch or dinner, this spot provides a comfortable setting for your dining experience.
Overview: Introducting Metro Caffe
Metro Caffe offers a mixed experience, often praised for its clean and welcoming spot and the genuinely friendly service from its staff. However, some visitors have encountered challenges with parking and occasional inconsistencies in their dining experience.
While many appreciate the solid food, particularly the cheesesteaks, there are instances where the quality hasn’t quite hit the mark, leading to a somewhat varied perception of the overall visit.
Good
6.8
out of 10
213
Reviews
64.3%
Satisfaction
53
negative
23
neutral
137
positive
Metro Caffe holds an overall score of 6.8, placing it in the good range, with a Customer Satisfaction of 64.3%, indicating a mixed but generally positive reception. This assessment is drawn from 213 customer observations, comprising 137 positive and 53 negative remarks.
The Food (7.3) stands out as a primary draw, frequently earning high marks, while the Ambience (7) also contributes positively. However, Service (5.9) and Value (5.7) hover in the average territory, suggesting areas where the experience can be less consistent for some patrons.
What people like
- Delicious Cheesesteaks & Burgers
- Friendly, Efficient Service
- Clean, Welcoming Space
What people don't like
- Burnt Food, Poor Fish
- Parking & Seating Issues
- Inconsistent Service Attitude
With a Recommendation Score of 7, Metro Caffe appears to be a solid choice, particularly if you’re seeking a casual spot with well-regarded cheesesteaks and a clean environment. It offers a generally pleasant experience for many.
However, be mindful of potential parking challenges and occasional service inconsistencies. If you prioritize tasty, hot food and a welcoming atmosphere over perfect convenience, it’s worth considering for a straightforward meal.
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Verdict: Our expert take on Metro Caffe
Food (7.3 out of 10)
mentioned by 95% of the guests
When it comes to the food, theres a lot to get excited about here! With a good score of 7.3 and a strong majority of 91 positive remarks among 131 total, many diners rave about the delicious cheesesteaks and quality burgers. Youll often hear praise for the fresh beef and flavorful options, promising a satisfying meal.
However, customer satisfaction is a bit more mixed at 69.5%, with 24 negative comments highlighting some areas for improvement. A few experiences mentioned concerns like burnt food, small portions, or even reports of food poisoning, suggesting that consistency can sometimes be an issue.
Food
131
Reviews
69%
Satisfaction
24
negative
16
neutral
91
positive
Rating distribution
What people like
- Delicious cheesesteaks
- Quality burgers
- Fresh ingredients
What people don't like
- Food poisoning concerns
- Inconsistent food prep
- Small portion sizes
Often praised
- burgersIt truly felt like going back home to Pennsylvania without leaving town 🙂. I would definitely recommend this spot for cheesesteak sandwiches and burgers and plan to return again in the future.
- cheesesteaksMy experience at this restaurant was fantastic! I absolutely love their cheesesteaks. The people working there are good people, and the food is solid food.
- friesMy experience at this restaurant was fantastic! I had the chicken Chee steak with mushrooms and fries, and it was delicious. The service was extra friendly and very efficient.
- FoodFood:5
- cheese totsThe cheese tots are really good
- cheesesteakAmazingly delicious cheesesteak
- cheesesteak sandwichesIt truly felt like going back home to Pennsylvania without leaving town 🙂. I would definitely recommend this spot for cheesesteak sandwiches and burgers and plan to return again in the future.
- everythingeverything is always hot and fresh
- foodI absolutely love their cheesesteaks. The people working there are good people, and the food is solid food. You can't get much better than that!
- pastrami cheesesteakalways get the pastrami cheesesteak
Frequently criticized
- foodThe food was burnt
- Fish & ChipsMy experience at the restaurant was disappointing. I ordered the “Fish & Chips” and it was just freezer burnt fish sticks. It seems like a clean place though.
- Metro CheesesteakGot a Metro Cheesesteak for $13 and it was small
- Philly cheesesteakPhilly cheese steak vegetables/peppers and meat is not cut fine or cubed
- cheeseburgerI got a cheeseburger and I think that is what did it
- cheesesteakThe cheese tots are really good, and I'd recommend getting the large size since you get a lot more for just one extra dollar. My only knocks on the place are that onions and peppers aren't standard with every cheesesteak, and I had a couple experiences where the cheesesteak was a bit dry.
- coffeethey dont serve coffee
- feeling unwellI did not feel week after eating there
- fish and chipsFish and chips are frozen gortons planks
- food poisoningthis place gave me food poisoning :(
If you're craving a classic cheesesteak or a juicy burger, this spot often delivers on flavor and quality. Just be aware that some experiences have been less consistent, so you might want to manage your expectations for every dish.
Service (5.9 out of 10)
mentioned by 58% of the guests
Looking at the service, theres a lot to like, with 29 positive remarks out of 50 total. Many customers highlight the friendly service, often praising the owner and staff for making them feel welcomed. The efficiency and quick bite experience, along with easy ordering, contribute to a generally positive vibe, even if the overall score sits at 5.9 and customer satisfaction at 58%.
However, the service isnt without its hiccups, with 20 negative remarks. Some experiences point to issues with employee training and an unfriendly demeanor from certain staff members, leading to complaints about poor service and customer service. There are also concerns about a confusing payment policy and even hygiene, which certainly brings down the overall impression.
Service
50
Reviews
58%
Satisfaction
20
negative
1
neutral
29
positive
Rating distribution
What people like
- Friendly owner and staff
- Efficient, quick service
- Easy ordering process
What people don't like
- Inconsistent staff training
- Unfriendly service attitude
- Unclean food handling
Often praised
- servicetheir excellent and speedy service
- ServiceService:5
- ownershoutout to the owner. He is a down to earth guy
- staffI had a great meal and conversation with the Metro staff. The ordering process was easy and the atmosphere was very inviting.
- efficiencyService is extra friendly and very efficient
- employeesthe employees are great
- feel welcomedmade feel welcomed
- food was as orderedthe food was as ordered
- friendly serviceAlways friendly service
- guys behind the counterguys behind the counter are great
Frequently criticized
- serviceThe service was definitely not friendly
- clean handshope dude has clean hands
- customer servicehe was rude and just hung up on me
- delivery guytreated the delivery guy who delivers his food very badly
- dirty non cooking toolsgrab some dirty non cooking tools
- drivervi como atendĂan mal a un driver
- employee trainingToday, they said that you can't and you never could, basically calling me a liar. I'm not going to come here if you don't fully train your employees. I don't always do this, but other people know how to ring me up.
- hand straight to foodhand straight to food
- hoursthey have to close early at 9.
- man who answeredman who answered told me they don't come with fries
If youre looking for a quick, friendly meal, youll likely have a good experience, especially if the owner is around. However, be prepared for potential inconsistencies in staff training or service attitude, which might make it a hit-or-miss visit.
Ambience (7 out of 10)
mentioned by 27% of the guests
When it comes to the vibe, this spot generally hits the mark! With 11 positive remarks out of 19 total observations, many folks appreciate the overall atmosphere, calling it an underrated spot with a clean and pleasant space that feels very welcoming. The ambience scores a solid 7, which is considered good, suggesting a generally positive experience for most.
However, its not all sunshine and roses, as reflected by the 57.9% customer satisfaction, which falls into the mixed category. A few of the 4 negative comments point to issues like tricky parking space and some confusion around seating arrangements, with some mentioning they dont really let you inside the restaurant. So, while the interior feel is good, getting there and settled might be a slight hurdle.
Ambience
19
Reviews
57%
Satisfaction
4
negative
4
neutral
11
positive
Rating distribution
What people like
- Clean, pleasant space
- Inviting atmosphere
- Underrated spot
What people don't like
- Limited parking
- Confusing seating
Often praised
- placeThe owner was present and incredibly friendly. The place is extremely clean! I would highly recommend it and will make a point to come back more often.
- AtmosphereAtmosphere:5
- atmospherevery inviting
- Noise levelNoise level:Quiet, easy to talk
- clean & welcoming spotVery clean & welcoming spot.
- clean and pleasant spaceVery clean and pleasant space
- underrated spotDefinitely an underrated spot
Frequently criticized
- Parking spaceSomewhat difficult to find parking
- nameName's pretty dumb
- parkingNo parking
- seatingthey don’t really let you inside restraunt
If youre looking for a clean, inviting atmosphere and dont mind a potential hunt for parking, this place is definitely worth checking out. The good vibe inside makes up for some minor external inconveniences, offering a pleasant experience once you're settled.
Value (5.7 out of 10)
mentioned by 22% of the guests
When it comes to value, it seems theres a bit of a mixed bag, based on 13 customer opinions. Many appreciate finding items at an affordable price, noting that getting the large size offers more for just one extra dollar. Some even feel its worth the money and the trip, especially if youre looking for fine fast dining without pretense, with positive comments around price and low price.
However, the sentiment isnt universally glowing. With a score of 5.7, placing it in the average range, and customer satisfaction at 46.2%, which is quite mixed, some feel its a bit pricey for what you get. There are concerns that the taste quality doesnt always equal the price, with some opinions suggesting its not worth it or even over priced'.
Value
13
Reviews
46%
Satisfaction
5
negative
2
neutral
6
positive
Rating distribution
What people like
- Affordable price
- Worth the money
- Large size value
What people don't like
- A bit pricey
- Not worth it
- Over priced
Often praised
- pricesThe prices reflect the high-end sourcing
- large sizegetting the large since you get a lot more for just one extra dollar
- low priceat a low price
- moneyIf you're looking for fine fast dining without any pretense, I suggest trying anything on the menu. It is worth the money and the trip.
- priceat an affordable price
Frequently criticized
- pricetaste quality doesn't equal the price
- not worth itnot worth it to try it
- over pricedway downhill and way over priced!!
- price on boardPrice on board said 13.95 for sandwiches and 3.95 for fries plus 1.50 for mush avo each that's under 27.00
If youre seeking an affordable meal, especially if you opt for larger portions, you might find some good deals here. However, be mindful that some customers feel the quality doesnt always justify the cost, so manage your expectations regarding the overall value.
How are the prices at Metro Caffe?
You’re looking at roughly 18 per person – reported by 28 diners. That puts it in the $11–$20 category. For an American Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners spend in the $11–$20 bracket, with a few venturing into the $21–$30 range, showing a pretty consistent pricing experience.
Here’s a quick look at what guests spend per person, based on the latest 28 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels quite fair for an American spot in San Francisco. It offers a consistent mid-range experience without breaking the bank.
Customer Reviews: what people think about Metro Caffe
Visit Type
- Delivery
Service Type
- Delivery
2
Arrogant Manager, Poor Treatment of Staff
My experience at this restaurant was largely negative due to the behavior of one individual. I'm unsure if he is the owner or a manager, but he was incredibly arrogant. He treated the delivery driver who brought food to the restaurant very badly.
It's important to respect hard-working individuals, and his actions suggest he is a terrible person. Because of this experience, I do not recommend this restaurant.
- manager2
- delivery guy1
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
9
Delicious Bacon Cheesesteak and Fries!
My experience at this restaurant was fantastic! I had the Bacon cheesesteak and chili cheese fries, which were served fast, hot, and fresh. 🤌🤌🤌 The spot is very clean & welcoming.
I love having this place in my neighborhood!
- Bacon cheesesteak10
- chili cheese fries10
- fast, hot and fresh10
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
9
Delicious Burgers and Welcoming Owner!
My experience at this restaurant was fantastic! The burgers were made with hand-formed patties, fresh veggies, and cooked on a charcoal grill, giving them a nice, smoky flavor. The variety of burgers and cheesesteaks here definitely invites you to come back and try everything.
The fries were great and the jalapeno poppers were cooked perfectly! I also want to give a shoutout to the owner. He is a down-to-earth guy who made me and my friends feel very welcomed.
Thank you!
- burgers9
- smoky flavor9
- variety of burgers8
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Delicious Cheesesteaks, Great Value!
My experience at this restaurant was fantastic! I had really nice cheesesteaks that were also affordable. I would highly recommend this place to anyone for lunch or dinner!
- cheesesteaks9
- price9
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Family
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Delicious Cheesesteaks and Friendly Service!
I hadn't been to Metro in quite some time, but the cheesesteaks were just as delicious as I remembered. My son had one for the first time and really enjoyed it as well. The owner was present and incredibly friendly.
The place is extremely clean! I would highly recommend it and will make a point to come back more often.
- cheesesteaks9
- owner10
- place10
What Metro Caffe offers
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Small plates
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Atmosphere
- Casual
FAQs
Is Metro Caffe a good place for families with kids?
Yes, Metro Caffe is good for kids and even offers a dedicated kids’ menu, making it a family-friendly choice for your dining needs.
What service options are available at Metro Caffe?
At Metro Caffe, you have several convenient service options including outdoor seating, traditional dine-in service, and delivery for when you prefer to eat at home.
What are Metro Caffe's overall strengths and weaknesses?
Metro Caffe generally scores 6.8 overall, with Food leading at (7.3), followed by Ambience (7), Service (5.9), and Value (5.7). While the food is a strong point, service and value could see improvement.
Is Metro Caffe a clean and welcoming place?
Yes, many customers describe Metro Caffe as a clean and pleasant space with a very inviting atmosphere, making it a welcoming spot for diners.
What are some common complaints about Metro Caffe?
Some customers have noted difficulties with parking and limited seating. There have also been occasional reports of inconsistent service and issues with certain food items being burnt or not meeting expectations.