Planning
- Accepts reservations
- Dinner reservations recommended
oChef » å¾¡é£Ÿå› Z & Y – San Francisco
å¾¡é£Ÿå› Z & Y - San Francisco
Photo from å¾¡é£Ÿå› Z & Y
å¾¡é£Ÿå› Z & Y at a glance
San Francisco Chinatown
- 🥡 Chinese Restaurant
$$
Price per Person $51–$60
mentioned by 148 of the guests
#510 out of 2403 places to eat in San Francisco
#27 Chinese Restaurant out of 276 in San Francisco
Excellent
8.1 out of 10
Food
Service
Ambience
Value
631
Reviews
81.5%
Satisfaction
Often praised
- Peking Duck
- Great Service
- Good Ambiance
Frequently criticized
- Hidden Surcharges
- Rat Sighting
- Service Issues
The restaurant å¾¡é£Ÿå› Z & Y, a distinguished Chinese Restaurant known for its authentic Peking Duck and other Chinese delicacies, is nestled in San Francisco’s vibrant Chinatown. You’ll find a welcoming atmosphere, perfect for both casual meals and upscale dining.
Whether you’re looking for a quick lunch, a delightful dinner, or even catering for your next event, this spot offers a memorable culinary journey. Enjoy a range of beverages including wine, coffee, and beer, alongside thoughtful vegetarian options.
Overview: Introducting å¾¡é£Ÿå› Z & Y
å¾¡é£Ÿå› Z & Y offers a generally positive dining experience, with many guests praising the quality of its Peking duck and the attentive service. The overall atmosphere is often described as pleasant, making it a comfortable spot for various occasions.
However, some diners have expressed concerns regarding unexpected surcharge additions to their bills, impacting the perceived value. While the culinary highlights are strong, a few specific dishes and occasional service lapses have also been noted.
Excellent
8.1
out of 10
631
Reviews
81.5%
Satisfaction
88
negative
29
neutral
514
positive
å¾¡é£Ÿå› Z & Y generally earns solid marks, reflected in its Restaurant Score of 8.1 and a strong Customer Satisfaction rate of 81.5%. This indicates a largely positive reception from diners, with many finding their experience quite satisfying.
The restaurant’s strengths are particularly evident in its culinary offerings and the dining environment. Delving deeper, the Food (8.3) and Ambience (8.3) both receive good scores, suggesting these are key draws.
Service (8.1) also performs well, contributing to the positive sentiment. However, Value (4.1) stands out as an area needing attention, with a notable number of comments regarding pricing practices.
These insights are drawn from over 600 customer observations, with 514 positive remarks outweighing 88 negative ones.
What people like
- Exceptional Peking Duck
- Attentive, Friendly Service
- Pleasant Dining Atmosphere
What people don't like
- Unexpected Surcharges
- Cleanliness Concerns
- Inconsistent Service
å¾¡é£Ÿå› Z & Y, with a solid Recommendation Score of 8.3, presents a compelling option for those seeking well-prepared Chinese cuisine, particularly its renowned Peking duck. The positive aspects of the food and service generally outweigh the drawbacks, making it a place worth considering for a meal.
However, be mindful of potential hidden charges and occasional service inconsistencies. If you prioritize excellent food and a lively setting and are prepared for these minor caveats, this restaurant could be a rewarding choice for your next dining experience.
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Verdict: Our expert take on å¾¡é£Ÿå› Z & Y
Food (8.3 out of 10)
mentioned by 96% of the guests
When it comes to the food, this spot truly shines, boasting a good score of 8.3 and a good customer satisfaction of 84.6%. Diners consistently rave about the incredible Peking duck, often highlighting its crispy skin and tender meat. Many appreciate the authentic Chinese food and the wide variety of delicious dishes available, with 346 positive remarks out of 409 total comments.
However, not every dish hits the mark. A smaller number of 41 observations point to occasional issues, such as dry duck or concerns about portion size on some items. A few found the sauce bland or salty, and some felt the crispy skin wasn't always delivered as promised, suggesting some inconsistency.
Food
409
Reviews
84%
Satisfaction
41
negative
22
neutral
346
positive
Rating distribution
What people like
- Excellent Peking Duck
- Crispy skin, tender meat
- Authentic Chinese food
What people don't like
- Dry duck
- Small portion sizes
- Bland sauce
Often praised
- foodWe sat at the bar and were initially skeptical about fitting all our food, but the ladies behind the bar did a great job. Overall, we experienced great service and great food. We accidentally stumbled upon this place, and watching the chef cut the Peking duck was impressive.
- Peking duckThe food was delicious, and my son even gave it 5 stars. A key tip is to make sure you order your Peking duck 24 hours in advance. The service and atmosphere were also top-notch, both receiving 5 stars.
- duckMy experience at Z & Y has been consistently excellent, making it my go-to spot for satisfying my Peking duck cravings. I can always count on them to deliver a warm, crispy, and juicy duck that truly satisfies my belly. I am eagerly looking forward to my next visit!
- Peking DuckEvery dish we ordered was very tasty. If you're craving a crispy, tasty, juicy Peking Duck, this is the place to go. The food was excellent, and the service and atmosphere were also top-notch, both rated 5/5.
- Chinese foodOur server, Stanley, was incredibly attentive and friendly, providing excellent service. I highly recommend this place to anyone looking for great Chinese food.
- FoodFood:5
- crispy skinMy experience at Z&Y Restaurant was one of the best Peking Duck experiences I've had in San Francisco. The duck was roasted to perfection, featuring crispy skin and tender meat. It was carved beautifully right at the table, and the presentation was authentic.
- dishesJenny Z and the rest of the staff were exceptional. I tried dishes that I’ve never had nor seen on a menu before. Located right in the heart of Chinatown in San Francisco, this place is a true gem.
- dumplingsI highly recommend it. Between the dumplings and egg rolls, both were good, but the dumplings were special.
- presentationCame here on a whim and was pleasantly surprised. The honey shrimp was spectacular, and the presentation was soooo cool. The duck was great, and the chicken fried rice was amazing.
Frequently criticized
- roast duckI would not recommend this place. The roast duck is now awful – very skinny, dry, and tough. Last time it was burnt, and the rough slicing made it difficult to eat.
- Peking duckI reserved a whole Peking duck, but was extremely disappointed to receive only two small plates of burnt skins and dry duck. Unlike other restaurants where the remaining duck is used for stir-fries or soups, nothing else was provided.
- duckOur duck was dry and the skin wasn't as crispy as we thought
- Peking Duckfor the Peking Duck and for us it didn't stood up to the hype
- $1 dumplingsthe $1 dumplings even if it $1 its not worth it
- Soy Sauce Chickensomething I would never order again
- alcoholic beverage selectionOnly thing missing is a stronger alcoholic beverage selection
- amount of chickenthey totally skimped on how much chicken was in it
- boiling fishforgot my boiling fish order
- breast meatessentially just get the breast meat
If you're seeking a culinary adventure, especially for top-tier Peking duck and authentic Chinese flavors, this restaurant is definitely worth a visit. Just be mindful that while most experiences are stellar, a few dishes might not consistently meet the high bar set by their standout offerings.
Service (8.1 out of 10)
mentioned by 74% of the guests
When it comes to service, this spot generally hits the mark with a good score of 8.1 and a good customer satisfaction of 78%. Many guests raved about the attentive service and warm service, often highlighting friendly and attentive staff who gave amazing recommendations. With 110 positive remarks out of 141, its clear many had a great experience.
However, not every visit was perfect. Some diners faced challenges like a long wait to be seated despite reservations, inattentive staff, or even a poor service attitude. A few also noted slow service, indicating theres still room for improvement in consistency, as seen in the 29 negative comments.
Service
141
Reviews
78%
Satisfaction
29
negative
2
neutral
110
positive
Rating distribution
What people like
- Attentive, friendly staff
- Warm, welcoming service
- Amazing recommendations
What people don't like
- Long wait times
- Inattentive staff
- Poor service attitude
Often praised
- serviceWe sat at the bar and were initially skeptical about fitting all our food, but the ladies behind the bar did a great job. Overall, we experienced great service and great food. We accidentally stumbled upon this place, and watching the chef cut the Peking duck was impressive.
- staffThe portions were generous, ensuring a satisfying meal. Complementing the excellent food, the staff were friendly and attentive, making the overall dining experience pleasant. I would definitely come back and highly recommend this place to anyone who appreciates good food.
- ServiceThe sweet and sour fish is also very good. Service is great, Ling is super sweet and friendly! Had a great experience.
- LingLing served us today, she is so sweet, kind
- server LingOur server Ling was super helpful in explaining the menu
- StaffStaff was attentive and welcoming.
- serverOur server was Ling. She was very warm, helpful and patient.
- JennyThe atmosphere was incredible, and the food was out of this world. The service was top notch, and Jenny was the best ever! I can’t wait to come back!
- Jenny the waitressJenny the waitress is the best!
- JesseJesse is a very good server!
Frequently criticized
- serviceNot good service for a pjace that is known to be a good establishment
- reservationdon’t know what the point of a reservation is if we have to wait 20 minutes to get seated
- serveryour server tell me pecking duck isn't available
- ask for waterhad to ask for water several times
- check up on usthey didn’t check up on us that often
- communicationwith little to no communication during the wait
- dissatisfied customersaw other dissatisfied customer
- food orderfood came out in a strange order
- hostessshe is so condescending and unfriendly
- managerThe manager has a better job
Overall, the service here is often a highlight, making for a memorable dining experience. While most guests enjoy attentive and friendly staff, be prepared for potential waits or occasional inconsistencies. If you value warm hospitality, it's definitely worth a visit, but manage expectations for busy periods.
Ambience (8.3 out of 10)
mentioned by 40% of the guests
When it comes to ambience, this place truly shines! Many guests rave about the lovely restaurant and its relaxing, elegant atmosphere, creating a beautiful dining experience. With a strong score of 8.3 and customer satisfaction at 85.5%, it's clear why 53 positive remarks highlight the great vibe and comfortable setting.
However, not all experiences were perfect. A few of the 6 negative comments mentioned the place feeling a bit crowded, especially when the bottom floor was under renovation. The most concerning feedback, though, involved a shocking rat sighting, which understandably impacted the atmosphere for some.
Ambience
62
Reviews
85%
Satisfaction
6
negative
3
neutral
53
positive
Rating distribution
What people like
- Elegant atmosphere
- Beautiful decor
- Comfortable vibe
What people don't like
- Rat sighting
- Can feel crowded
Often praised
- atmosphereThe service and atmosphere were also top-notch
- AtmosphereAtmosphere was 10/10. Lively but comfortable.
- noise levelNoise level:Quiet, easy to talk
- placeThe food, the place and the service is awesome.
- restaurantAn amazing restaurant all around
- Lovely restaurantLovely restaurant
- ambianceOur table enjoyed the ambiance
- beautiful placebeautiful place to celebrate our anniversary
- chef prepare the duckable to watch the chef prepare the duck, which added to the overall experience
- clienteleThe clientele tells the story: Chinese families marking occasions alongside mixed groups of Westerners and Russians.
Frequently criticized
- atmosphereAtmosphere:2
- bottom floorbottom floor was being renovated so it was a bit tight.
- crowdedplace felt crowded
- parkingDifficult to find parking
- ratMULTIPLE PEOPLE SAW A RAT just in the middle of the dinning area
- restaurantI felt I should not have paid for that meal. I can imagine multiple rat families living there. When I asked the owner, she told me, 'Welcome to Chinatown.
The ambience generally hits the mark, offering a lovely and elegant setting that most guests enjoy. However, some found it crowded, and a past rat sighting is a significant concern. If a beautiful atmosphere is your priority, it's worth a look, but definitely check for updated hygiene reports.
Value (4.1 out of 10)
mentioned by 11% of the guests
When it comes to value, a few diners (5 out of 19 comments) did find some silver linings, noting that the prices were accessible and fair. Some even felt they offered a reasonable price for the quality, suggesting that for certain items, the experience was indeed worth the hype and price. However, the overall sentiment paints a different picture, with a score of 4.1 indicating poor value and customer satisfaction at a low 26.3%.
Many of the 12 negative remarks focused on unexpected costs like extra surcharge and tips, which significantly inflated the final price beyond the menu price, making the price point feel unjustified for the meal.
Value
19
Reviews
26%
Satisfaction
12
negative
2
neutral
5
positive
Rating distribution
What people like
- Fair prices
- Reasonable for quality
What people don't like
- Hidden surcharges
- Unexpected tips
- Unjustified price
Often praised
- fair pricesFair prices
- hype and priceWorth the hype and price.
- moneydon’t need to talk about money
- priceVery reasonable price for the quality
- pricesThe prices are accessible and correct
Frequently criticized
- pricefor the price you're paying to reserve the duck I did expect a little better
- Surchargecharge you additional 10% "Surcharge" without clearly informing us
- billextra surcharge in your bill, since they’d hide it
- extra surchargeextra surcharge in your bill, since they’d hide it
- final pricemakes the final price 25% higher than the menu price
- mealI should not have pay for that meal!
- menu priceMy experience at this restaurant was marred by unexpected charges. They added a 10% "Surcharge" without clear prior notification, which, combined with the 15% tip, resulted in a final price 25% higher than the menu price. I felt this was a deceptive practice towards customers.
- price pointFor the price point its not worth it
- tipsPlus the 15% tips
- wrapsthey didnt tell us that the wraps were also not included, so we got scammed on that
If youre weighing a visit, be aware that value is a significant concern for many. While some found the prices fair, the prevalence of unexpected surcharges and tips often led to a final bill much higher than anticipated. This spot might disappoint if youre sensitive to hidden costs and expect clear, upfront pricing.
How are the prices at å¾¡é£Ÿå› Z & Y?
You’re looking at roughly 60 per person – reported by 148 diners. That puts it in the $51–$60 category. For a Chinese Restaurant in San Francisco, that’s definitely on the higher end of mid-range.
While 60 is the average, our data shows a wide range of spending. Many guests enjoy meals in the 31 – 50 $ range, but a significant number also opt for a more premium experience, spending upwards of 80 per person.
Here’s a quick look at what guests spend per person, based on the latest 148 reviews.
See how this restaurant’s value for money stacks up against similar spots in San Francisco.
Considering the average spend and the variety of options, we think the pricing feels fair for a quality Chinese dining experience in San Francisco. It offers choices for different budgets within its overall higher-mid-range positioning.
Customer Reviews: what people think about å¾¡é£Ÿå› Z & Y
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Impressed Chinese Foodie!
As a Chinese foodie with high standards, I was absolutely impressed by my experience at this restaurant. The food was outstanding, the service was excellent, and the atmosphere was delightful. I highly recommend this place!
- food10
- service10
- atmosphere10
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Divine Duck Perfection!
My experience at the restaurant was exceptional, primarily due to the divine duck. The skin was perfectly crispy and melty at the same time, a truly remarkable culinary achievement. What more could you need in life?
The food quality was outstanding, and the overall experience was highly satisfying.
- duck10
- skin10
Price per Person
- $31–$40
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
8
Great Peking Duck for Groups
My experience at the restaurant was positive, particularly with the Peking duck. I would recommend this place for large groups as it's ideal for ordering a variety of dishes to share. The price per person was between $30–50.
- Peking duck8
- large groups7
- dishes to share7
Price per Person
- $31–$40
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Exceptional Duck, Memorable Experience
My experience at this restaurant was fantastic! I had the duck, which was incredibly crispy and perfectly cooked. The presentation was also great.
It was truly one of the best duck dishes I've had in the states. The atmosphere was quiet, making it easy to have a conversation.
- duck10
- presentation9
- noise level8
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Delicious Sichuan, Great Vibe!
My experience at this restaurant was fantastic! The food was good, and the vibe was great. I particularly enjoyed the Sichuan dishes, which were flavorful without being overly spicy.
I really loved it!
- food8
- vibe8
- Sichuan dishes9
What å¾¡é£Ÿå› Z & Y offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
Amenities
- Gender-neutral restroom
- Bar onsite
- Restroom
Offerings
- Wine
- Coffee
- Beer
- Vegetarian options
- Private dining room
- Alcohol
Dining options
- Catering
- Counter service
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Paid parking garage
- Paid street parking
Atmosphere
- Upscale
- Casual
- Trendy
FAQs
Can you make reservations and what dining options are available at å¾¡é£Ÿå› Z & Y?
Yes, å¾¡é£Ÿå› Z & Y accepts reservations, and dinner reservations are highly recommended, especially if you’re planning an evening visit. You can enjoy various dining options including lunch, dinner, and dessert, with comfortable seating and table service. Catering services are also available for your special events.
What accessibility features and family-friendly amenities does å¾¡é£Ÿå› Z & Y offer?
å¾¡é£Ÿå› Z & Y is committed to accessibility, featuring a wheelchair-accessible entrance, seating, and restroom. For families, you’ll find a dedicated kids’ menu, high chairs, and a generally good-for-kids environment, ensuring a comfortable dining experience for everyone.
How does å¾¡é£Ÿå› Z & Y generally perform?
å¾¡é£Ÿå› Z & Y holds a strong **Restaurant Score** of **8.1** and a **Customer Satisfaction** of **81.5%**. Its **Food** (8.3), **Ambience** (8.3), and **Service** (8.1) are well-regarded, though **Value** (4.1) is an area for improvement.
Are there any common concerns regarding pricing at å¾¡é£Ÿå› Z & Y?
Yes, some diners have reported unexpected 10% “Surcharges” and other uncommunicated costs, leading to a final bill significantly higher than menu prices. It’s advisable to clarify pricing beforehand.
What are the culinary highlights at å¾¡é£Ÿå› Z & Y?
The **Peking duck** is frequently praised for its crispy skin and tender meat, often carved tableside. Other notable dishes include unique offerings, well-made dumplings, and impressive presentation.