Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Double Decker – San Francisco
Double Decker - San Francisco
Photo from Double Decker
Double Decker at a glance
San Francisco Hayes Valley
- 🍔 Hamburger-Restaurant
$$
Price per Person $11–$20
mentioned by 40 of the guests
#1838 out of 2403 places to eat in San Francisco
#27 Hamburger-Restaurant out of 37 in San Francisco
Good
6.7 out of 10
Food
Service
Ambience
Value
258
Reviews
61.6%
Satisfaction
Often praised
- Flavorful burgers
- Affordable pricing
- Friendly staff
Frequently criticized
- Dated interior
- Limited seating
- Communication issues
The restaurant Double Decker in San Francisco’s vibrant Hayes Valley neighborhood offers a quintessential hamburger experience. You’ll find a casual atmosphere perfect for a quick bite, whether you’re grabbing lunch or dinner.
With options for happy hour drinks and coffee, it’s a versatile spot to enjoy delicious food in a relaxed setting. You can easily stop by for a satisfying meal.
Overview: Introducting Double Decker
Double Decker offers a straightforward approach to casual dining, primarily known for its satisfying fare. Many patrons appreciate the flavorful burgers and well-prepared fries, often highlighting the quality of the main dishes.
It’s a spot where the food generally hits the mark for those seeking a hearty meal. However, the experience isn’t without its caveats.
The ambience often receives comments about being dated, and seating can be quite limited. While the food is a draw, these aspects might temper expectations for a comfortable dine-in experience.
Good
6.7
out of 10
258
Reviews
61.6%
Satisfaction
72
negative
27
neutral
159
positive
Double Decker earns an overall 6.7, placing it in the average category, with a Customer Satisfaction of 61.6%, indicating a mixed reception. This assessment comes from 258 customer opinions, with 159 positive and 72 negative remarks.
The Food (7) stands out as a strong point, frequently praised for its quality and taste, suggesting it’s a primary reason for visits. The Value (6.9) is also considered good, with many finding the prices reasonable for the offerings.
However, Service (6.3) is more of a mixed bag, and the Ambience (4.9) clearly needs attention, being the lowest-scoring aspect. This divergence between strong food and weaker environment suggests a focus on the culinary experience over the dining setting.
What people like
- Flavorful burgers
- Affordable pricing
- Friendly staff
What people don't like
- Dated interior
- Limited seating
- Communication issues
If you’re primarily seeking a satisfying, well-priced meal and are willing to overlook the surroundings, Double Decker could be a worthwhile stop. The Recommendation Score of 6.8 suggests it’s a decent option for those prioritizing taste and value over atmosphere.
However, if a comfortable dining environment and seamless service are high on your list, you might find it falls short. It’s best approached as a casual spot for a quick, flavorful bite, rather than a destination for a leisurely or polished dining experience.
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Verdict: Our expert take on Double Decker
Food (7 out of 10)
mentioned by 97% of the guests
When it comes to the food, this spot scores a 7, which is pretty good, though customer satisfaction sits at a more mixed 67.8%. Based on 174 comments, with 118 positive remarks versus 38 negative ones, many diners rave about the delicious burgers, tasty wings, and fresh ingredients. The garlic fries and sweet potato fries also get a lot of love for their flavor and quality.
However, that mixed satisfaction isn't without reason. Some experiences point to bland flavors, soggy fries, and even issues with cross-contamination. While many enjoy the burgers, some found them inconsistent or lacking salt, and specific items like certain milkshakes or the Hawaiian burger with spoiled pineapple left a less-than-stellar impression.
Food
174
Reviews
67%
Satisfaction
38
negative
18
neutral
118
positive
Rating distribution
What people like
- Delicious, juicy burgers
- Tasty wings and fries
- Fresh ingredients
What people don't like
- Inconsistent quality
- Bland flavors
- Cross-contamination issues
Often praised
- burgersThe burgers are fantastic—nice and flavorful
- foodI decided to try out a new spot and was blessed. The food was great, and I definitely would recommend it.
- burgerAs others have said, it’s a hole-in-the-wall type of place. The burger strikes the perfect balance between juicy and greasy. It was very flavorful and really hit the spot.
- friesespecially the cheeseburger and fries, which were cooked perfectly
- sweet potato friesI've also tried their vanilla shakes and sweet potato fries. The shake was decent, and the fries were good! They are powdered with sugar and honey, so expect something sweet!
- wingsThe wings are also really good
- California burgerBest California burger I’ve had in years
- baconThe bacon tasted sweet and very similar to applewood smoked bacon
- bunfavorite thing about the burger was actually the bun
- cheeseburgerI stumbled upon this place by chance and what a great cheeseburger! As others have said, it’s a hole-in-the-wall type of place.
Frequently criticized
- friesthe fries were not fully done
- burgersthe burgers make me and my friend almost puke
- sweet potato friessweet potato fries didn't even make it the 20 paces back to the car before they all fused together into a cold and slightly soggy monstrosity
- Bev selectionlimited Bev selection
- Caesar saladEverything was underwhelming
- Hawaiian burgerI bit into the burger and was immediately repulsed by the spoiled pineapple
- Spicy Korean wingsThe wings were not enjoyable to eat. The Spicy Korean flavor was too salty and the wings were just soggy
- Wings & Bonelessthe mild-flavored Wings & Boneless... wasn't great
- being stuck on the toiletbeing stuck on the toilet after for ~ 25min
- blandWas pretty darn bland.
If you're craving a classic, juicy burger or some tasty wings and fries, this place is definitely worth a try. Just be aware that consistency can be a bit of a mixed bag, so stick to their popular items for the best experience.
Service (6.3 out of 10)
mentioned by 44% of the guests
When it comes to service, its a bit of a mixed bag, with customer satisfaction hovering around 54.8% and an average score of 6.3. However, many guests have raved about the friendly staff and top-notch service, often noting their food arrived in a reasonable time. Out of 31 comments, 17 were positive, highlighting some genuinely pleasant interactions.
On the flip side, some experiences werent as smooth. There are mentions of rude customer service and issues with English-speaking staff creating a communication barrier. A few customers also reported incorrect orders, suggesting some inconsistencies that management might need to address, as 12 negative remarks indicate.
Service
31
Reviews
54%
Satisfaction
12
negative
2
neutral
17
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Top-notch service
What people don't like
- Rude staff
- Communication issues
- Incorrect orders
Often praised
- serviceThe service was also wonderful
- Friendly staffFriendly staff, and you can choose a patty out of 5-6 choices
- ServiceService:5
- employeesEmployees are nice.
- ownersThe owners are very friendly and welcoming
- person working the counterhandle a rude customer super politely and with complete ease
- reasonable timeserved in reasonable time
- staff memberThe woman working was very nice
- working under duressCOVID sucks! I appreciate them for working under duress ❤️.
Frequently criticized
- servicecashier/order taker doesn't speak English well...and doesn't TRY to
- English speaking staffthey don't speak English
- Postmates menuPostmates only has 3 items listed for your menu
- cash register staffwoman who barely understands English on the cash register alone
- customer servicecustomer service was terrible
- lady at the registerLady at the register needs some proper manners.
- managementThe management needs to address this, and the staff member shouldn't be left alone if communication is a barrier. Shame on the management.
- orderforgot the other burger that was ordered
- ordersThe burgers were great, with large patties and good buns and toppings. However, the service was bad, and both my orders came out incorrectly. The restaurant isn't clean, which made me hesitant to recommend dining-in.
- rude customer serviceThe food prices were also reasonable, which was great as I was just looking for a snack before a meeting. However, I'm removing one star for the rude customer service – it seemed like the staff were having a bad day. I'm also deducting another star because the place needs a makeover, specifically meaning it needs to be cleaned up.
You might encounter genuinely friendly and efficient service, but be prepared for the possibility of communication hiccups or order errors. If youre patient and understanding, you could have a great experience, but its not a guaranteed smooth ride.
Ambience (4.9 out of 10)
mentioned by 34% of the guests
When it comes to ambience, this spot offers a mixed bag, with a score of 4.9 (average) and customer satisfaction at a rather low 32.3% (poor). Many appreciate the charming atmosphere, especially the option of tables outside and the cool second-floor seating. It's often described as a down-to-earth local spot with a chill vibe, based on 10 positive remarks.
However, the experience is significantly hampered by concerns over limited seating, particularly the lack of indoor options. Several of the 17 negative comments highlight that the place needs a makeover, with issues like an outdated design, general uncleanliness, and even a mop bucket blocking the staircase. The overall aesthetics and comfort of the dining area are frequently criticized.
Ambience
31
Reviews
32%
Satisfaction
17
negative
4
neutral
10
positive
Rating distribution
What people like
- Charming atmosphere
- Second floor seating
- Local spot vibe
What people don't like
- Limited seating
- Needs makeover
- Uncleanliness issues
Often praised
- atmosphereMy experience at this restaurant was fantastic! I enjoyed the good burgers and the charming atmosphere. The prices were also decent.
- AtmosphereAtmosphere:5
- buildingBuilding is cute.
- chillaxchillax while waiting
- local spotMy experience at this restaurant was great. It's a down to earth local spot with yummy burgers. I particularly enjoyed the western bacon burger.
- restroomand a restroom
- second floor seatingThey also have a second floor seating area
- second story dining roomThe second story dining room is really cool
- tables outsideThe prices were also decent. While there's no indoor seating, they have a few tables outside, and there are plenty of other places to sit in the neighborhood. Overall, it's a great spot for a meal.
Frequently criticized
- seatingAnd it’s all super affordable. The seating is a bit limited, and the drink selection isn’t huge, but honestly, it’s totally worth it. Definitely recommend checking it out!
- aestheticsCould use some attention to aesthetics.
- dining room designthe design of the dining room was outdated and not set up for comfort dining
- dining-inI wouldn't recommend dinning-in
- indoor seatingNo indoor seating
- loud noisesloud noises from the counter
- mop bucket and mops were blocking the staircasemop bucket and all the mops were blocking the staircase
- outside seatingThe outside seating was in the parking lot of a motel.
- placeThe place is a bit dirty and old
- place itselfplace itself looks abandoned and run down
If youre looking for a quick bite and dont mind potentially limited or outdoor seating, you might enjoy the local charm. However, if a clean, comfortable, and modern dining environment is a priority, you might find yourself disappointed by its current state.
Value (6.9 out of 10)
mentioned by 34% of the guests
Many customers found the value quite appealing, with 14 positive comments out of 22 discussions highlighting affordable and good price options. People often mentioned food prices and pricing as being fair, even super affordable. The overall score for value is a respectable 6.9, suggesting a good perception of what you get for your money.
However, the picture isnt entirely rosy, as customer satisfaction is a more mixed 63.6%. A few of the 5 negative remarks noted that for the price paid, they expected higher quality of food or found it pretty pricey. This indicates that while many see good value, some consider it expensive eating' for the overall experience.
Value
22
Reviews
63%
Satisfaction
5
negative
3
neutral
14
positive
Rating distribution
What people like
- Affordable prices
- Good value
- Fair pricing
What people don't like
- Quality expectations unmet
- Perceived as pricey
Often praised
- pricesThe woman at the counter spoke very quickly, making it difficult to understand, and she didn't slow down when asked to repeat herself. However, the prices are amazing, and no one was rude, which are significant factors. Despite the service hiccup, the overall value and food quality make me want to return.
- affordablefood was fresh and affordable.
- affordabilityVery cheap by SF standard
- food pricesFood prices were also reasonable
- good priceburger for a good price
- price pointPrice point - good.
- priced fairlyEverything is priced fairly for SF
- pricingThe pricing is very reasonable
- super affordableit’s all super affordable
- value for $10Great value for $10 in this part of town
Frequently criticized
- priceI think for the price I paid, I expected higher quality of food.
- Expensive eatingExpensive eating
- burgersI couldn't even finish half of the burger, as even after discarding the pineapple, the burger was still not salvageable. It's unfortunate because the burgers are not cheap.
If youre seeking generally affordable options and good prices, this spot often hits the mark. Just be aware that while many find it a good deal, some feel the quality doesnt always justify the cost, so manage your expectations accordingly.
How are the prices at Double Decker?
You’re looking at roughly 15 per person – reported by 40 diners. That puts it in the $11–$20 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most of the prices cluster right around this average, with the majority of diners spending within the $11–$20 range.
Here’s a quick look at what guests spend per person, based on the latest 40 reviews.
How does this restaurant’s value stack up against similar spots in San Francisco?
Considering it’s a Hamburger Restaurant in San Francisco, we think the pricing feels quite fair. It hits a sweet spot for a casual, tasty meal without breaking the bank.
Customer Reviews: what people think about Double Decker
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
9
Great Burger Spot to Chill
I needed somewhere to hangout, eat a good burger, and chillax while waiting for some seniors. This is the place. C'mon through!
- good burger9
- chillax9
- Food10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Delicious Food, Great Service!
I visited this restaurant just 20 minutes before closing. Despite the late hour, the food came out quick and was absolutely delicious. I will definitely come here again.
- food10
- service9
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
9
Amazing New Spot, Highly Recommend!
I decided to try out a new spot and was blessed. The food was great, and I definitely would recommend it.
- food10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Great Burger and Milkshake!
We came here by chance while waiting for my mother-in-law’s medical appointment to finish. We ordered the California Burger, 3 Wings (mild sauce) with fries, and a strawberry milkshake. The food was great.
The burger was juicy and not salty compared to other burgers (so if you’re into “unsalted” or lightly salted patties, this is the burger for you). I’d like it better a little bit more salty than it originally is but still good. The wings are just the classic ones you can eat and you can choose from different kinds of sauces.
They use Mitchell ice cream so you can already expect the taste of the milkshake, not so sweet with bits of strawberries. The food is great since it’s hot and fresh off the grill. It has a small seating capacity (3 small tables inside that can seat 2 per table and 2 tables outside which can seat about 4 per table).
Overall, a good place to eat.
- California Burger8
- wings6
- strawberry milkshake7
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Perfectly Juicy and Greasy Cheeseburger
I stumbled upon this place by chance and what a great cheeseburger! As others have said, it’s a hole-in-the-wall type of place. The burger strikes the perfect balance between juicy and greasy.
It was very flavorful and really hit the spot. It's the art of a simple meal… nothing more, nothing less, just perfection.
- cheeseburger10
- burger9
- simple meal10
What Double Decker offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Happy hour drinks
- Quick bite
- Coffee
- Beer
- Alcohol
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What dining and service options are available at Double Decker?
At Double Decker, you have several convenient service options. You can enjoy your meal with outdoor seating or dine-in, or opt for no-contact delivery, standard delivery, or takeout. The restaurant is open for lunch, dinner, and even dessert, providing seating for your comfort.
Is Double Decker accessible and family-friendly?
Yes, Double Decker is designed to be accessible, featuring a wheelchair-accessible entrance and seating. It’s also a great spot for kids, making it a family-friendly choice. If you’re bringing your furry friend, dogs are allowed in the outdoor seating area.
How does Double Decker rate overall?
Double Decker has an overall score of 6.7, indicating an average experience. Its Food (7) is rated well, but Ambience (4.9) and Service (6.3) are more mixed, while Value (6.9) is considered good.
What do customers enjoy most about Double Decker's food?
Many customers frequently praise the flavorful burgers, noting their juicy quality and satisfying taste. The fries, including sweet potato options, also receive positive remarks for being well-cooked.
What are some common concerns about dining at Double Decker?
Patrons often mention the dated interior and limited seating options, with some finding the environment unclean. There are also occasional concerns regarding staff communication and incorrect orders.